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Peak Performance Culture - Dave Mitchell - Bog - John Wiley & Sons Inc - Plusbog.dk

An innovative approach to driving maximum performance at all levels of an organization Peak Performance Culture: The Five Metrics of Operational Excellence is a step-by-step roadmap to achieving optimal organizational development in your company or association. This practical guide helps you accurately evaluate the current state of your company and create a strategy that maximizes its future success. Author Dave Mitchell, building upon concepts introduced in his bestselling books The Power of Understanding People and The Power of Understanding, provides new applications, effective real-world tactics, powerful organizational assessment tools, and much more. The book addresses the five critical factors for organizational success: vertical alignment, horizontal alignment, leadership ideology and corporate culture, employee experience, and customer experience. Each comprehensive chapter introduces a key component to peak performance culture — containing a detailed definition of the component, illustrative examples, expert insights, and practical considerations relevant to a diverse range of real-world situations. This must-have guide: Features exercises and assessments to identify organizational metrics drawn from 25 years of work with client organizations such as Allstate Insurance, Bank of America, Universal Studios, Hilton Worldwide, Walt Disney World, and hundreds moreExplores best practices for implementing policies, procedures, and philosophies that align with an organization's mission, values, and strategyDiscusses individual characteristics of high performers, how to enhance teamwork, the relationships between functional units within an organization, and employee recruitment, selection, and onboardingAddresses issues surrounding how employees responsible for customer satisfaction are experiencing their organizationsProvides tools for continually evaluating and improving customer experience, including a pragmatic model that can be applied to any organization Whether your company needs to correct performance problems, or is already successful but seeking even higher levels of success, Peak Performance Culture: The Five Metrics of Operational Excellence will prove to be an invaluable resource for any organization.

DKK 182.00

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PEAK - Chip Conley - Bog - John Wiley & Sons Inc - Plusbog.dk

Proven principles for sustainable success, with new leadership insight PEAK is the popular, transformative guide to doing business better, written by a seasoned entrepreneur/CEO who has disrupted his favorite industry not once, but twice. Author Chip Conley, founder and former CEO of one of the world’s largest boutique hotel companies, turned to psychologist Abraham Maslow's Hierarchy of Needs at a time when his company was in dire need. And years later, when the young founders of Airbnb asked him to help turn their start-up home sharing company into a world-class hospitality giant, Conley once again used the principles he’d developed in PEAK. In the decade since this book's first edition, Conley's PEAK strategy has been developed on six continents in organizations in virtually every industry. The author’s foundational premise is that great leaders become amateur psychologists by understanding the unique needs of three key relationships—with employees, customers, and investors—and this message has resonated with every kind of leader and company including some of the world’s best-known, from Apple to Facebook. Avid users of PEAK have found that the principles create greater loyalty and differentiation with their key stakeholders. This new second edition includes in-depth examples of real-world PEAK companies, including the author’s own at Airbnb, and exclusive PEAK leadership practices that will take you—and your company's performance—to new heights. Whether you're at a startup or a Fortune 500 company, at a for-profit, nonprofit, or governmental organization, this book can help you and your people reach potential you never realized you had. Understand how Maslow's hierarchy makes for winning business practicesLearn how PEAK drove some of today's top businesses to successHelp employees reach their full potential—and beyond Transform the customer experience and keep investors happy The PEAK framework succeeds because it elevates the business from the inside out. These same principles apply in the boardroom, the breakroom, and your living room at home, and have proven to be the foundation of healthy, fulfilled lives. Even if you think you're doing great, you could always be doing better—and PEAK gives you a roadmap to the next level.

DKK 162.00

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Coaching for Peak Employee Performance - Karen R. Seeker - Bog - John Wiley & Sons Inc - Plusbog.dk

Managers and supervisors need to sharpen their coaching skills if they want their employees to achieve high performance. This guidebook details what those in charge can do to develop their staff and help them meet, and even exceed, organizational expectations.

DKK 261.00

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The High-Performance Board - Dennis D. Pointer - Bog - John Wiley & Sons Inc - Plusbog.dk

While boards acknowledge they bear ultimate responsibility and accountability for their organizations'' affairs, governance quality is often far from optimal. The High- Performance Board offers pragmatic and candid advice about what your board must do to maximize performance and contributions. The authors provide sixty-four principles designed to help your board achieve peak performance. They describe every principle in detail and present best practices and practical applications for each one. Each section of the book concludes with a board check-up-a set of questions that can be used to assess your board in light of the principles. A quick read for busy board members, this book is the ultimate board "drivers'' manual."

DKK 397.00

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Up Your Business! - Dave Anderson - Bog - John Wiley & Sons Inc - Plusbog.dk

Dave Anderson is a syndicated peak performance columnist, top--earning trainer, and one of todaya s most sought--after motivational speakers. In this newly updated edition of Up Your Business!, Anderson lays out a real--world, seven--step program for supercharging any companya s performance.

DKK 192.00

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Performance Management - - Bog - John Wiley & Sons Inc - Plusbog.dk

There has been a shift in HR from performance appraisal to performance management. A new volume in the SIOP Professional Practice Series , this book contains a broad range of performance management topics, offers recommendations grounded in research, and many examples from a variety of organizations.

DKK 795.00

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The Practitioner's Guide to Governance as Leadership - Cathy A. Trower - Bog - John Wiley & Sons Inc - Plusbog.dk

This book gives nonprofit board leaders a solid resource that shows how to achieve excellence and peak performance in the boardroom by fully realizing and putting into practice, tri-modal governance: proficiency in the three modes of governance (fiduciary, strategic and generative).

DKK 609.00

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You Haven't Hit Your Peak Yet! - Harvey Mackay - Bog - John Wiley & Sons Inc - Plusbog.dk

Advice from one of America''s most respected and well-connected business leadership gurus If you haven''t reached your peak, you''re not alone. But still, you''re doing something right. Sound strange? Well, any businessperson worth their salt knows it takes determination to reach the finish line. The business world is constantly changing so it’s essential to learn, adapt, and grow. In all-new pieces of wisdom, common sense, and advice, Harvey Mackay shares his decades of business leadership acumen to show you how to stay relevant, fluid, and on the path for success. - - Find out how adversity can be your best friend - - Use humility in your successes to make good business partners - - Stop riding a dead horse - - Discover how recognition does wonders - Told with the sort of straight-shooting humor that only Harvey Mackay can deliver, You Haven''t Hit Your Peak Yet is your personal road map for the route that can take you to the top.

DKK 199.00

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Creating a Culture of Competence - Michael Zwell - Bog - John Wiley & Sons Inc - Plusbog.dk

Competence-and its role in achieving peak performance-remains one of the hot issues in business today. Yet it's not enough for individual leaders, managers, and employees to demonstrate personal competencies. Rather, an entire organization must be unified to create a culture of competence.

DKK 402.00

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Performance Dashboards - Wayne W. Eckerson - Bog - John Wiley & Sons Inc - Plusbog.dk

Tips, techniques, and trends on harnessing dashboard technology to optimize business performance In Performance Dashboards, Second Edition, author Wayne Eckerson explains what dashboards are, where they can be used, and why they are important to measuring and managing performance.

DKK 326.00

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Practical Portfolio Performance Measurement and Attribution - Cr Bacon - Bog - John Wiley & Sons Inc - Plusbog.dk

A practitioner's guide to the role and implications of performance measurement and attribution analysis in asset management firms Practical Portfolio Performance Measurement and Attribution is a comprehensive reference and guide to the use and calculation of performance returns in the investment decision process. Focusing on real-world application rather than academic theory, this highly practical book helps asset managers and investors determine return on assets, analyse portfolio behaviour and improve performance. Author Carl R. Bacon clearly describes each of the methodologies used by performance analysts in today's financial environment whilst sharing valuable insights drawn from his experience as a Director of Performance Measurement & Risk Control. The third edition is revised to reflect recent developments in performance attribution and presentation standards. Fully up-to-date chapters cover the entire performance measurement process, including return calculations, attribution methodologies, risk measures, manager selection and presentation of performance information. Written by an acknowledged leader in global investment performance standards, performance attribution technique and risk measurementAligns with the publication of the 2020 Global Investment Performance Standards (GIPS®)Explains the mathematical aspects of performance measurement and attribution in a clear, easy-to-understand mannerProvides numerous practical and worked examples of attribution analysis and risk calculations supported by Excel spreadsheetsIncludes signposts for the future development of performance measurement Practical Portfolio Performance Measurement and Attribution, Third Edition, remains a must-have for performance analysts and risk controllers, portfolio managers, compliance professionals and all asset managers, owners, consultants and servicing firms.

DKK 693.00

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Aligning Performance - Danny Langdon - Bog - John Wiley & Sons Inc - Plusbog.dk

Achieve efficient and effective performance! This book will help you to: * Define performance * Develop an improvment plan * Implement the improvment process * Measure and track performance How do you define "performance"? If you''re not quite sure what thedefinition is, how can you expect it from you employees? And howcan you expect to see improvement? What you need is a complete and concise view of what performanceis, in all of its dimensions. Bridging the gap between developersand users, this book presents a common performance framework thataccurately demonstrates what performance is. Once you understandthe underlying concepts, you''ll be able to find answers to theproblems that prevent your organization from achieving efficientand effective performance at the individual, work group, process,and entire business unit level. This book, a timely, foundational breakthrough on how performancecan be improved, is your long-awaited answer to all yourperformance alignment questions.

DKK 517.00

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Serious Performance Consulting According to Rummler - Geary A. Rummler - Bog - John Wiley & Sons Inc - Plusbog.dk

In order for performance consultants to make a significant difference in organizations, they need to advance beyond their current focus on improving the individual performance. In this book, Rummler illustrates the next level of performance that he calls Serious Performance Consulting.

DKK 494.00

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Modelling and Managing Airport Performance - - Bog - John Wiley & Sons Inc - Plusbog.dk

Modelling and Managing Airport Performance provides an integrated view of state-of-the-art research on measuring and improving the performance of airport systems with consideration of both airside and landside operations. The considered facets of performance include capacity, delays, economic costs, noise, emissions and safety.

DKK 918.00

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Handbook of Human Performance Technology - - Bog - John Wiley & Sons Inc - Plusbog.dk

The first two editions of this book helped define the rapidly growing field of Human Performance Technology (HPT), a systematic approach to improving individual and organizational performance. Published with the International Society for Performance Improvement (ISPI), the fully revised Third Edition takes a fresh look at the area.

DKK 671.00

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Performance Improvement Interventions - Joan C. Dessinger - Bog - John Wiley & Sons Inc - Plusbog.dk

Boost productivity and productivity with a real-world improvement model In today''s economic climate, organizations are grasping for ways to improve efficiency and reach higher levels of performance without cutting into budgets. Performance Improvement Interventions: Enhancing People, Processes, and Organizations through Performance Technology is a comprehensive guide to doing more with less. From job analysis, personal development, and communication, to organizational design, human resource management, finance, and more, this book provides salient guidance on real-world solutions based on the International Society for Performance Improvement''s Human Performance Technology model.

DKK 517.00

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The Performance Consultant's Fieldbook - Judith Hale - Bog - John Wiley & Sons Inc - Plusbog.dk

The Performance Consultant’s Fieldbook will help trainers, training managers, and internal and external consultants working in partnership with clients to identify barriers to performance, explore a suite of solutions, and work collaboratively to get new procedures, technology, behaviors, and ideas adopted. Step-by-step, the book details the techniques you need to conduct performance interventions and offers a customizable collection of worksheets, flowcharts, planning guides, and job aids. It provides practical guidance and proven tools to help analyze an organizational environment, diagnose performance problems, identify barriers to performance, select appropriate interventions, and measure intervention success.

DKK 692.00

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Using Performance Measurement to Improve Public and Nonprofit Programs - - Bog - John Wiley & Sons Inc - Plusbog.dk

Performance measurement is a very timely topic in the public and nonprofit sectors of the United States and in many countries around the world. Executive and legislative initiatives have required public managers to identify performance measures, set performance targets, and report on their progress toward meeting performance goals.

DKK 209.00

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Performance Management For Dummies - Herman Aguinis - Bog - John Wiley & Sons Inc - Plusbog.dk

Implement best-in-class performance management systems Performance Management For Dummies is the definitive guide to infuse performance management with your organization's strategic goals and priorities. It provides the nuts and bolts of how to define and measure performance in terms of what employees do (i.e., behaviors) and the outcome of what they do (i.e., results) —both for individual employees as well as teams. Inside, you’ll find a new multi-step, cyclical process to help you keep track of your employees' work, identify where they need to improve and how, and ensure they're growing with the organization—and helping the organization succeed. Plus, it’ll show managers to C-Suites how to use performance management not just as an evaluation tool but, just as importantly, to help employees grow and improve on an ongoing basis so they are capable and motivated to support the organization’s strategic objectives. Understand if your performance management system is workingMake fixes where neededGet performance evaluation forms, interview protocols, and scripts for feedback meetingsGrasp why people make some businesses more successful than othersMake performance management a useful rather than painful management tool Get ready to define performance, measure it, help employees improve it, and align employee performance with the strategic goals and priorities of your organization.

DKK 209.00

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Assessing Organizational Performance in Higher Education - Barbara A. Miller - Bog - John Wiley & Sons Inc - Plusbog.dk

The book provides a full complement of assessment technologies that enable leaders to measure and evaluate performance using qualitative and quantitative performance indicators and reference points in each of seven areas of organizational performance.

DKK 587.00

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Corporate Performance Management Best Practices - Bob Paladino - Bog - John Wiley & Sons Inc - Plusbog.dk

Business improvement best practices and a proven methodology for improving corporate performance management, illustrated through a high performing program including numerous team case studies Corporate performance management consists of a set of processes that help organizations optimize their business performance. It provides a framework for organizing, automating and analyzing business methodologies, metrics, processes and systems that drive business performance. Corporate Performance Management Best Practices will help your organization benchmark itself against the best. - - Written by the winner of three globally accepted performance management awards - - Focuses on a single case study chronicling a health care system′s corporate performance management journey - - Explores how the use of corporate performance management methods has created significant and broad based improvements in patient satisfaction scores, medical outcomes, people development, and corporate shared services and clinical processes - Revealing practical techniques that can be adopted at all levels of an organization, from facilities manager to HR manager to CFO to CEO, Corporate Performance Management Best Practices provides a proven implementation model that accelerates breakthrough results.

DKK 676.00

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Performance Appraisals & Phrases For Dummies - Ken Lloyd - Bog - John Wiley & Sons Inc - Plusbog.dk

The newest steps and strategies to enhance the performance appraisals you provide Performance Appraisals & Phrases For Dummies shows you how to apply the latest performance appraisal practices and generate positive outcomes for your employees, for your company, and for you. The days of stand-alone annual performance appraisals are drawing to a close, with today’s appraisals utilizing quarterly or biannual sessions, continuous feedback with regular two-way communication, collaborative goal-setting, career development, and an ongoing forward focus. This approach includes tools to provide impactful feedback and feedforward, recognize and support employee success, avoid the common mistakes related to performance appraisals, and build your coaching skills. Gain a clear understanding of the ways that performance appraisals contribute to individual and organizational success. Provide productive feedback by accessing more than 3,300 phrases. Lead appraisal sessions that resonate with your employees and set the stage for improved performance and career development. By applying the newest steps in performance appraisals, you will literally and figuratively be in an excellent position to build your employees’ skills, motivation, performance, satisfaction, and commitment.

DKK 182.00

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Drive Business Performance - Bruno Aziza - Bog - John Wiley & Sons Inc - Plusbog.dk

This groundbreaking guide provides a deep understanding of how to achieve enterprise performance management objectives, backed up by first-hand accounts from Fortune 500 companies who are winning by building accountability, intelligence, and informed decision-making into their organizational DNA. Drive Business Performance explains the competitive advantage experienced by organizations that create and manage a "Culture of Performance."

DKK 297.00

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Ultimate Performance - Scott Golas - Bog - John Wiley & Sons Inc - Plusbog.dk

Meeting the challenges of high-performance HR Until 1760 ships routinely disappeared, ran aground, or sank because seafarers could not measure longitude. The cost in life and property was immense. Today, business faces a similar challenge, as the failure to measure human resources performance is just as costly and deadly to modern organizations. Senior executives once considered HR a "soft," unavoidable cost of doing business, responsible for compensation, employee transactions, company functions, workforce problems, and legal issues. Three factors changed this perception: the significant impact of high-performance HR, the implications of poorly performing HR, and soaring HR operating expenses. These factors have led to an increased demand and focus on HR metrics. Ultimate Performance approaches this challenge by providing clear, proven measurement solutions that will optimize the performance of people and businesses.

DKK 749.00

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The Guidebook for Performance Improvement - - Bog - John Wiley & Sons Inc - Plusbog.dk

The ultimate resource for improvement and planning! This treasure trove of information gives you expert direction for helping your organization and its employees improve performance. Unlike most resources on organizational improvement that consider only the micro- (individual) and macro- (organization) levels, this guide incorporates the mega- (customer/client) level in planning success. Among the many leading contributors to this volume are: - - Dale M. Brethower - - Diane Dormant - - Judith Hale - - Roger Kaufman - - Danny G. Langdon - - Bette Madson - - Ann W. Parkman - - Sivasailam "Thiagi" Thiagarajan - - Odin Westgaard - - Jack Zigon . . . and many more! - - - You''ll learn vital performance improvement steps including: - - Defining objectives and ensuring that they are useful - - Determining what results to achieve - - Designing and implementing interventions, programs, and activities that will achieve results - - Planning appropriate evaluation efforts . . . and much more! - The Guidebook for Performance Improvement draws on all the current improvement approaches--quality, reengineering, job-task analysis, reward programs, and others--synthesizes those ideas, and offers you a wide range of success strategies to maximize workplace performance. A desk reference like no other, this book gives you cutting-edge tips and techniques for achieving organizational breakthroughs.Selected Contents: - - --The Origins and Critical Attributes of Human Performance Technology - - Research and Development Origins of Performance Systems - - Social Responsibility - - --A Strategic-Planning Framework: Mega Planning - - Preparing Performance Indicators and Objectives - - Needs-Assessment Basics - - Business-Unit Performance Analysis and Development - - Organizational Mapping - - Job-Task Analysis - - --The Hierarchy of Interventions - - Applications of Total Quality Concepts to Organizational Effectiveness - - Developing Front-line Employees: A New Challenge for Achieving Organizational Effectiveness - - Job Aids - - Recruitment and Turnover - - Accountability for Staff Turnover - - Performance Management - - Program Management: Its Relationship to the Project - - Rewards and Performance Incentives - - Developing Test and Assessment Items - - Quality Management/Continuous Improvement - - Performance Appraisal -