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The Basics of Line Balancing and JIT Kitting

The Basics of Line Balancing and JIT Kitting

Accessible to the Lean novice and shop floor employee The Basics of Line Balancing and JIT Kitting explores line balancing and the pre-assembly of components into a finished product in a just-in-time fashion (JIT Kitting). It explains how to use time studies develop yamazumi charts discover and eliminate waste balance your line and create new standard work content for the shop floor. The book facilitates a clear understanding of the seven deadly wastes (muda) as well as what you can do to eliminate them from your facility. Describing the purpose and use of standard work it explains how to properly staff work cells and how to develop flex plans for fluctuations in demand using this data. The first few chapters explain how to determine takt time and how to use that information along with time studies to identify when you are not meeting customer demand. The chapters on JIT Kitting explain how there are other advantages to kitting besides eliminating waste and increasing productivity. The book explains how you can use JIT Kitting to improve quality by having the parts available and limiting the options of numerous parts to the operator. It also provides the understanding needed to ensure the right parts are installed thereby correcting issues with the build of materials.

GBP 170.00
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The BASICS Lean Implementation Model Lean Tools to Drive Daily Innovation and Increased Profitability

The BASICS Lean Implementation Model Lean Tools to Drive Daily Innovation and Increased Profitability

In 2004 Charlie Protzman created The BASICS Lean Implementation Model which covers the full spectrum of what is needed to be effective and successful at implementing a Lean System. The reader is taken through a step by step approach developed over the last 15 years in the use and understanding of Lean tools principles and processes. The authors break down Lean concepts to their simplest terms to make everything as clear as possible for Lean practitioners. You will learn an integrated structured problem-solving approach identified by the acronym BASICS (Baseline Analyze Suggest Solutions Implement Check and Sustain). This methodology is combined with a proven business strategy to help ensure a successful and sustainable transformation of any organization. The BASICS approach produces real bottom line savings with 20% to 50% or more increases in productivity when compared to pure batching environments. As those who have read the book will tell you this is not a theory book… but rather a book you can return to over and over again for reference throughout your Lean journey. | The BASICS Lean™ Implementation Model Lean Tools to Drive Daily Innovation and Increased Profitability

GBP 48.99
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Becoming the Supervisor Achieving Your Company's Mission and Building Your Team

Becoming the Supervisor Achieving Your Company's Mission and Building Your Team

Becoming a Supervisor tells the story of Trevor who works as one of the production team in a small company that makes toy boats. He is thrust into the role of supervisor unexpectedly when his general manager reacts to his constant suggestions of how things could be better. When the GM becomes ill Trevor struggles to take up the slack for several months until a new GM arrives. The core of the book follows Trevor’s growth under the coaching of Julie his new GM. As Trevor deals with one challenge after another Julie guides him on a journey to learn the core skills needed by all front-line leaders. The reader takes away four key ideas: (1) Front-line leadership skills are not too complicated to learn. (2) These skills are something that they can develop in themselves regardless of what their organization does. (3) Tools and skills are there to help solve real business problems; implementing the tools is not a strategy. (4) In your role as supervisor (directing or responsible for others) you have to look after the mission of the company AND look after your people – doing only one is not an option. Essentially this book is intended to give hope to a new supervisor or team lead. They will finish the book knowing that the skills they need can be learned and aren’t that difficult to acquire. It is designed to introduce the central skills that any supervisor has to be able to master at least with a basic working competency: instructing leading and making improvements in their own area. It introduces some of the more widely used tools that a new supervisor may need. More importantly it ties these tools and skills to solving particular problems. Readers will understand that the tools are not important for their own sake but only to the extent that the tools serve the larger objective of the organization. This book is designed to give the reader an entertaining and hopeful story about the very difficult transition from worker to supervisor from being one of the crew to directing the crew. It is an emotionally tough transition and the idea that someone could see a model of how it can work out will be helpful to folks new in a leadership role. Finally the book provides a reference to other sources of information that will let the reader extend their learning about each of the tools or skills referenced in the contents. | Becoming the Supervisor Achieving Your Company's Mission and Building Your Team

GBP 28.99
1

Handbook of Concierge Medical Practice Design

Handbook of Concierge Medical Practice Design

In concierge medicine physicians develop amenities-rich membership programs and collect a monthly or annual membership fee to pay for the amenities in addition to the medical services rendered. Handbook of Concierge Medical Practice Design examines the many considerations physicians must make prior to transitioning their practices into concierge services. Maria K. Todd a recognized expert in concierge medicine branding consulting healthcare marketing medical tourism planning and physician practice administration explains how to set up a concierge practice. She describes how this new business model affects workflow and outlines financial considerations including managed care payer relations the hybrid practice and predictive modeling to uncover the hidden factors that affect bottom-line performance. The book supplies readers with models for creating a business plan and a strategy for transforming a practice into a concierge practice. It concludes by covering the legal aspects of creating a concierge practice. It includes patient acquisition and retention strategies as well as detailed plans for adding additional doctors and physician extenders such as nurse practitioners and physician assistants. The book provides sample employment contracts and advice on how to select and work with consultants. It includes chapters on business process re-engineering workflow management financial considerations competitive analysis developing a business plan and how to market the new practice.

GBP 175.00
1

The Lean CFO Architect of the Lean Management Accounting System

The Lean CFO Architect of the Lean Management Accounting System

This book is not about debits credits or accounting theory. It’s about how a chief financial officer (CFO) becomes a Lean CFO to lead the transformation of a company’s management accounting system into a lean management accounting system. It’s been well established in lean companies that traditional management accounting systems do not provide relevant and reliable information to decision makers. The CFO as steward of a company’s management accounting system must provide the leadership to improve the quality of the information produced by a company’s management accounting system so it is aligned with a company’s lean strategy lean operations and continuous improvement. The integration of a lean management accounting system with a company’s lean strategy will lead to improved decision making by all users and drive long-term financial success. Lean management accounting helps all users from executives to line managers better understand the relationships between lean operating performance and financial performance. Written in the style of a practice guide The Lean CFO is written not just for CFOs but for all stakeholders of a company’s management accounting system such as executives and owners lean leaders functional managers and accounting professionals. | The Lean CFO Architect of the Lean Management Accounting System

GBP 28.99
1

Employee Empowerment The Prime Component of Sustainable Change Management

Employee Empowerment The Prime Component of Sustainable Change Management

One of the major discussions in the business world is: How do we get our human capital assets more engaged in the organization? Current Gallup Polls state that 85% of our employees are not engaged within their organizations. Employee Empowerment fully analyzes this workplace condition which is a major concern for most CEOs. The solution proposed by this book is the introduction of the TLS (Theory of Constraints - Lean - Six Sigma) Continuum Empowerment model which comprises three levels of empowerment – Management Cross-Functional Team and Individual. The first is the empowerment that comes from upper management to the organization as a whole. The second level is the empowerment that comes from the various cross-functional teams and the final level is from the individuals themselves through their ability to take ownership in the processes in which they are involved. The end solution in the book is that if we can get the human capital assets to take ownership of the processes (that is empower the front-line employees) it will increase the level of engagement. If they become more engaged they will empower the organization at all levels to introduce sustainable change management to resolve problems within the organization. One of the tools of individual empowerment is the use of the Six Sigma toolbox. This book makes the case that when human capital assets take ownership of the processes then we have greater engagement and thus a more empowered organization. | Employee Empowerment The Prime Component of Sustainable Change Management

GBP 31.99
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The Secret to Maximizing Profitability A Business Novel on How to Successfully Combine The Theory of Constraints Lean and Six Sigma to Dri

The Secret to Maximizing Profitability A Business Novel on How to Successfully Combine The Theory of Constraints Lean and Six Sigma to Dri

This book fully details as the title suggests the real secret to maximizing an organization's profitability. While many companies have implemented improvement initiatives such as Six Sigma and Lean Manufacturing there is a missing link which when discovered and implemented will take these same companies to profit levels not seen before. This missing link is the Theory of Constraints and when it’s combined with Lean and Six Sigma true transformational improvements are sure to follow. In this book the author walks you through the step-by-step method on how to combine these three methodologies with the result being significant improvements to flow major improvements in variation substantial reductions in waste superior on-time delivery and ultimately maximized profitability. He has been using this integrated methodology for many years and each time the results realized were well beyond what the leadership teams had experienced previously. The genesis behind this combined improvement cycle is based upon many years of analysis of both failures and successes using Lean Six Sigma and the Theory of Constraints as stand-alone improvement initiatives. By integrating Lean Six Sigma and the Theory of Constraints into a single improvement cycle the author has developed a recipe that will maximize your return on investment cash flow and net profit. The Secret to Maximizing Profitability is both stimulating and thought provoking but more importantly it will provide your organization with a roadmap for maximizing the use of your resources to achieve more bottom-line improvement than you ever imagined possible. | The Secret to Maximizing Profitability A Business Novel on How to Successfully Combine The Theory of Constraints Lean and Six Sigma to Dri

GBP 27.99
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Lean Daily Management for Healthcare A Strategic Guide to Implementing Lean for Hospital Leaders

Lean Daily Management for Healthcare A Strategic Guide to Implementing Lean for Hospital Leaders

You likely don‘t need any more tools programs or workshops to improve your hospital. What you need is a simple and consistent approach to manage problem-solving. Filling this need this book presents a Lean management system that can help break down barriers between staff directors and administration and empower front-line staff to resolve their own problems. Lean Daily Management for Healthcare: A Strategic Guide to Implementing Lean for Hospital Leaders provides practical step-by-step guidance on how to roll out Lean daily management in a hospital setting. Ideal for leaders that may feel lost in the transition process the book supplies a roadmap to help you identify where your hospital currently is in its Lean process where it‘s headed and how your role will change as you evolve into a Lean leader. Illustrating the entire process of implementing Lean daily management the book breaks down the cultural progression of units into discreet objectively measurable phases. It identifies what leaders at all levels of the organization must do to progress units into the next phase of development. Complete with case studies from different service areas in the hospital the book explains how to link problem-solving boards together to achieve meaningful and measurable improvements in: the emergency department the operating room discharge times clinics quality and patient satisfaction. After reading this book you will understand how consistent rounding a few whiteboards pen-and-paper data and a focused effort on working the Plan-Do-Study-Act cycle can help you build a common problem-solving bench strength throughout your organization establishing the framework upon which future improvement can be built. | Lean Daily Management for Healthcare A Strategic Guide to Implementing Lean for Hospital Leaders

GBP 170.00
1

Achieving Lean Changeover Putting SMED to Work

Achieving Lean Changeover Putting SMED to Work

Defined as the total process of converting a line or process from one product to another changeover will not only help your organization improve quality and flexibility but it will save thousands and sometimes even tens of thousands of dollars per hour. Achieving Lean Changeover: Putting SMED to Work is about the practical implementation of the single minute exchange of die (SMED) philosophy developed by Shigeo Shingo at Toyota. Although the book is principally about changeover of manufacturing packaging and assembly processes the general concepts and examples are also applicable in lighter industries that require turnover of processes including airlines hospitals operating rooms and food service. Filled with practical examples the book shares proven methods that can help you convert changeover downtime to productive uptime. It explains why reducing changeover time is important financially and provides a structured methodology to help you identify and implement improvement opportunities. The author addresses both the machinery issues with changeover/ SMED and the associated operational issues such as costs waiting times material movement documentation and product/component design. He also devotes a chapter to discussing in detail how to calculate the cost of changeover downtime an area that remains a mystery to many. Taking a holistic approach to changeover the text includes a chapter devoted to organizing changeover improvements keeping them on track and developing and implementing a formal changeover reduction program. Presenting time-tested methods and practical examples from a variety of industries it offers you the opportunity to reduce changeover time and cost and provide your organization with the flexibility needed to better satisfy your customers in three important dimensions: product variety responsiveness and price. | Achieving Lean Changeover Putting SMED to Work

GBP 170.00
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Supply Chains in Reverse Logistics The Process Approach for Sustainability and Environmental Protection

Supply Chains in Reverse Logistics The Process Approach for Sustainability and Environmental Protection

Currently it is obvious that new types of production (Industry 4. 0) are accompanying new ways of distribution which advance logistics physical distribution science and even supply chain management. The changing environment for carrying out logistics activities is also important for the development of the supply chain. Care for ecology the recent pandemic and the situation in Ukraine are other reasons to adapt logistics to the needs of an individual customer/recipient. It would be impossible without developing an appropriate strategy and applying appropriate tools for managing supply chains in the national and international dimensions. This book specifically addresses these issues. When analyzing the needs and structure of modern supply chains in the context of their safety and risk reduction it is impossible to ignore the problem of digitization which allows for logistic analysis of the company determining optimal routes designing logistic systems optimizing storage processes and costs and predicting possible threats (crisis situations) and their effects (losses). IT support automatic data exchange e-logistics telematics traceability and chatbots between various departments of the company along the upper and lower parts of the supply chain improve the flow of material and accompanying information through automation robotization proactivity and document digitization. These new trends make it possible to define logistics as modern logistics using new achievements of science and technology. Modern logistics must also consider ecological aspects in line with assumptions about protecting the environment and improving our climate. Efficiently organized reverse logistics is not without significance for ecology. It is supported by renewable energy electric vehicles proper education in the field of a closed economy cleaner production waste minimization the use of passive infrastructure and proper waste management that allows us to positively influence environmental protection and human health. To meet the needs of creating modern supply chains the authors developed this powerful book in which they analyze and present current and future solutions that influence the development of these issues in modern reverse logistics. | Supply Chains in Reverse Logistics The Process Approach for Sustainability and Environmental Protection

GBP 46.99
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The Logics of Healthcare The Professional’s Guide to Health Systems Science

The Logics of Healthcare The Professional’s Guide to Health Systems Science

Most of the current literature on healthcare operations management is focused on importing principles and methods from manufacturing. The evidence of success is scattered and nowhere near what has been achieved in other industries. This book develops the idea that the logic of production and production systems in healthcare is significantly different. A line of thing that acknowledges the ingenious characteristics of health service production is developed. This book builds on a managerial segmentation of healthcare based on fundamental demand-supply constellations. Demand can be classified with the variables urgency severity and randomness. Supply is constrained by medical technology (accuracy of diagnostics efficacy of therapies) patient health behavior (co-creation of health) and resource availability. Out of this emerge seven demand-supply-based operational types (DSO): prevention emergencies one-visit electives cure care and projects. Each of these have distinct managerial characteristics such as time-perspective level of co-creation value proposition revenue structure productivity and other key performance indicators (KPI). The DSOs can be envisioned as platforms upon which clinical modules are attached. For example any Emergency Department (ED) must be managed to deal with prioritization time-windows agitated patients the necessity to save and stabilize and variability in demand. Specific clinical assets and skill-sets are required for say massive trauma strokes cardiac events or poisoning. While representing different specialties of clinical medicine they when applied in the emergency – context must conform to the demand-supply-based operating logic. A basic assumption in this book is that the perceived complexity of healthcare arises from the conflicting demands of the DSO and the clinical realms. The seven DSOs can neatly be juxtaposed on the much-used Business Model Canvas (BMC) which postulates the business model elements as value proposition; customer segments channels and relations; key activities resources and partners; the cost structure; and the revenue model. | The Logics of Healthcare The Professional’s Guide to Health Systems Science

GBP 39.99
1

Transform Behaviors Transform Results Identifying and Using Behavioral Indicators to Drive Sustainable Change and Improvement

Transform Behaviors Transform Results Identifying and Using Behavioral Indicators to Drive Sustainable Change and Improvement

When trying to embed changes or new mindsets and behaviors organizations tend to focus on following a particular methodology rather than clearly defining the underlying behaviors that will deliver the sustainable behavioral change and align the thought processes that drive the behaviors—whether their intent is to continuously improve safety or overall risk management or achieve a sustainable growth and improvement trajectory. The key role of leadership teams is not to deliver results. It is to inspire and own the organizational culture that delivers the expected results. If culture is owned by HR it is doomed to be another thing leaders have to do on top of their day job. Business leadership teams must oversee defining and managing organizational culture and have HR coach the capability of leaders to cast the right leadership shadow by role modeling the right behaviors rewarding the right behaviors in their teams and providing clarity on expectations around behaviors for all leaders and employees. The most challenging part of any performance-improvement implementation is the identification of key behavioral indicators (KBIs). The purpose of this book is to assist with that challenge and make “behaviors” easier to understand and identify. The book defines and describes the importance of focusing on the behaviors necessary for sustainable change rather than focusing on the tools and methodology behind change management. It discusses multiple lenses of change including Lean Six Sigma Agile Risk and Customer Experience and also addresses the weaknesses of complying solely with the methodology and tools. It proposes a behavioral framework to suit each particular lens. This book begins with reasons most continuous improvement programs fail to deliver the expected results. More importantly it discusses embedding the newly described mindsets and capabilities into the business. The book concludes by providing leaders a roadmap and a coaching framework for how to align and embed their new behavioral framework at all levels starting from the front-line worker up to the CEO. Essentially this book leads the reader through the process of understanding the concept of defining behaviors and the difference between them and tools/methodology. It introduces KBIs for leaders to define and drive the desired behaviors at all levels. This will increase the probability of sustainability for the improvement initiative by focusing on and maturing the behaviors these initiatives are trying to drive. | Transform Behaviors Transform Results Identifying and Using Behavioral Indicators to Drive Sustainable Change and Improvement

GBP 32.99
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Throughput Economics Making Good Management Decisions

Throughput Economics Making Good Management Decisions

Schragenheim Camp and Surace three leaders of TOC community are tackling one of value destroyers of corporations—the misuse and abuse of traditional cost accounting. This book develops a practical methodology for better decision making by looking at the impact of certain types of decisions on a company’s bottom line. This well-defined methodology allows mid-managers higher level managers and financial staff to create real value by concentrating on what truly matters. Boaz Ronen Professor Emeritus Coller School of Management Tel Aviv University Tel Aviv IsraelThroughput Economics is a must read for entrepreneurs and managers who want to make their organizations more and more antifragile. Andrea Zattoni CEO of Antifragility ItalyManagement accounting is a dry topic. Throughput Economics is not—managers can learn a lot they can apply to their company from it. Rudolf Burkhart Business Development Director Vistem Gmbh GermanyThroughput Economics challenges the current thinking of how to evaluate cost risks and rewards of any deal or any other new market opportunity being considered especially the practice of calculating cost-per-unit. Instead this book offers a process that directly answers the critical question: If we accept the proposed decision will the performance of the organization improve?The process involves the intuition of the key people in the organization together with the relevant data to come up with the best available information from which to form a reasonable range of net profit when the considered decision is added on top of all the other activities undertaken by the organization. The process is explained and demonstrated using a variety of cases where the organization faces a new non-trivial idea along with a detailed explanation of how it should work including software support that provides very quick response to many what-if suggestions. This book offers a new and well-defined process applicable to every organization that considers both financial impacts and capacity limitations and also includes the impact of uncertainty by providing the range of reasonable results rather than one number which is always proven wrong in the end. Overall the book provides a holistic method for simplified decision making in seemingly complex or shifting environments using a constraints mindset to facilitate companies’ realization for the first time their true potential. | Throughput Economics Making Good Management Decisions

GBP 31.99
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Developing Leadership Excellence A Practice Guide for the New Professional Supervisor

Developing Leadership Excellence A Practice Guide for the New Professional Supervisor

Professional Supervision is a core component of maintaining professional practice and accreditation for many professions particularly in the community and human services sector. Professions such as Social Workers Occupational Therapists Physiotherapists Teachers Nurses Midwives Doctors Counsellors and Psychologists are encouraged to access regular professional supervision as part of maintaining professional standards in their role; engage self care; promote ongoing growth and development; and meet organisational requirements. Throughout her career Tracey Harris had had a passion for the role that professional and operational supervision has in the workplace. She has developed a systematic framework that ensures supervision remains effective and sustainable over time. As part of the supervision platform and system Tracey has developed a range of unique resources tools and documents for beginning supervisory practitioners to assist them to develop the necessary skills to feel confident and supported in their new role. She has developed seven integrated supervision models that provide a common language framework for all roles in the organizational and business context. Developing Supervisory Excellence: A Practice Guide for the New Professional Supervisor is the first text of its kind to integrate the existing frameworks of supervision into a comprehensive model of practice providing new supervisors with a clear procedural and practice guide for conducting professional and operational supervision. In addition it provides new supervisors with a range of resources to support record track and evaluate the supervision process and outcomes. This book: Outlines the different types of supervision and provides reflective questions to encourage new supervisors to reflect on what supervision is its purpose what it hopes to achieve and explores what inadequate supervision looks like. Provides new supervisors with a guide on what to look for in quality training what key topics are useful in training and concludes with reflective questions for new supervisors to consider when thinking about engaging in training. Provides a detailed analysis of the benefits of providing and engaging in professional supervision. Provides key information for new supervisors about how to set up supervision and build rapport in the supervisory relationship. Explores how to maintain professional boundaries and the process of providing and receiving helpful feedback. Outlined and provides examples of relevant documents to use in supervision given the ethical and industrial nature of supervision. Discusses the value of evaluating professional supervision and includes reflective questions for supervisors to consider as they develop a framework for evaluation. Discusses the core differences between the supervision styles and how to manage the dual role of line and professional supervisor. Outlines an example framework for assessing competency and capability for new supervisors. | Developing Leadership Excellence A Practice Guide for the New Professional Supervisor

GBP 31.99
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Digital Transformation A Strategic Structure for Implementation

Digital Transformation A Strategic Structure for Implementation

With the advent of digital technologies society is reshaping itself radically. In the last decade digital technologies have brought fundamental changes in the industry and business environment. The holistic socioeconomic and industrial changes are a result of general-purpose technology aspects of digital transformation which are rare and have inherent capabilities of self-transformation to bring long-term benefits across the entire global business environment. After the steam engine electric generator and printing press the recent development of digital transformation has created an opportunity with extensive sustainable and incremental influence for disruption and renovation. However the most important difference between digital transformation and the previous general-purpose technologies such as steam engines and electric generators is the pace of technology’s penetration across the globe. To cope with the accelerated speed of global digitization the digital transformation process should be accepted adopted and adapted across society and business utilizing a multi-dimensional strategy. This book illustrates a strategic structure that covers Digital Challenges for Industries Applicability for Digital Transformation Digital Transformation Framework People and Organization Structure Capability Delivery Activities and Life Cycle Benefits. How will businesses embrace digital transformation? How will organizations formulate a digital transformation strategy? How will they invest in digital technologies? To answer these questions a strategic structure is created which can provide guidelines to businesses to create a framework for digital transformation that includes strategy process governance and funding. The exponential growth in data capacity (storage process and communication) due to rapid digitalization has created infinite opportunities and different dimensions to businesses. Digital platforms have enabled alternative business models by deconstructing the traditional value chains. Agile concepts driven by design thinking have brought innovative perspectives with an environment of boundless disruption. To run a company with sustainability and manage disruptions more consciously the adoption of a digital platform with an appropriate strategy is the only viable option. Digital transformation (DX) goals and strategies should be in line with a company’s business objectives. The strategic structure explained in the book is a global framework that can be adopted by any profit or nonprofit organization. Like any other transformational process digital transformation has created structural tension between old and new. In this tension employees play a large role and their clarity of thought regarding the transformation process is of paramount interest. To overcome this tension companies need to orient as learning organizations which will provide opportunities for growth in an ambidextrous environment embraced with a digital ecosystem. The book explains how the structural tension between old and new can be mitigated by effectively involving all stakeholders in the transformation process. | Digital Transformation A Strategic Structure for Implementation

GBP 24.99
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The Kind Leader A Practical Guide to Eliminating Fear Creating Trust and Leading with Kindness

The Kind Leader A Practical Guide to Eliminating Fear Creating Trust and Leading with Kindness

Kindness and leadership aren’t often synonymous. Ask someone to describe good leadership to you and you will hear many adjectives used: authentic bold challenging charismatic decisive empowering fearless goal-oriented humble inspiring original passionate role-model strategic and transparent to name of a few. And though there are many more that come to mind kindness isn’t one of them. And here’s the problem with that. Leaders lead. And the way a leader leads – how they do what they do – influences those they lead. From the president of the country to the president of a company from middle managers right down to front-line supervisors what a leader models – how they think speak and act – influences the people they lead. Leaders who think speak and act unkindly give legitimacy and permission to those they lead to think speak and act in exactly the same unkind ways. Today in a world where a leaders’ words and actions travel quickly through social media channels such as Twitter their influence – unkind or kind – is amplified through repeated views and sharing. In an increasingly fragmented polarized and divided world we need leaders who will bring people together not divide them. Leaders who value and model cooperation and collaboration over competition. And who model ways to think kindly speak kindly and act kindly. We need kindness to become synonymous with good leadership. So that when someone is asked to describe the traits of a good leader kindness will be the first word that comes to mind. Essentially the purpose of this book is to teach leaders how to lead with kindness so they can influence the people they lead to create kinder workplaces organizations and the world. Each chapter contains a mixture of theory case studies and reflections from leaders and the people they influence. As well the book follows the fictional stories of Kay’La Janson and Kevin Landrell as they become leaders in a failing organization that is ultimately turned around through kind leadership. Between chapters there are a series of practical exercises based on concepts presented in the previous chapter with space to record outcomes and reflections on the practice process. This book gives you a deep theoretical understanding of the importance of leading with kindness and also provides practical exercises for you to use to turn theory into practice. Because change means doing things differently and because we only really learn by doing to create kinder organizations kinder communities and a kinder world leaders must be able to begin practicing kindness right away. By the time you finish the book you will feel confident in your ability to lead with kindness and also to address organizational problems at work at home and in the community with kindness. | The Kind Leader A Practical Guide to Eliminating Fear Creating Trust and Leading with Kindness

GBP 28.99
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The Patient Centered Value System Transforming Healthcare through Co-Design

The Patient Centered Value System Transforming Healthcare through Co-Design

Imagine: You are a hospital Chief Executive Officer Chief Financial Officer medical or nursing director patient safety specialist quality improvement professional or a doctor or nurse on the front lines of patient care. Every day you’re aware that patients and families should be more engaged in their care so they would fare better both in the hospital and after discharge; their care could be safer and more seamlessly coordinated; patients should be ready for discharge sooner and readmitted less often; your bottom line stronger; your staff more fulfilled. You enter into new payment models such as bundling with an uneasy awareness that your organization is at risk because you don’t know what the care you deliver actually costs. Like most healthcare leaders you are also still searching for a way to deliver care that will help you to achieve the Triple Aim: care that leads to improved clinical outcomes better patient and family care experiences and reduced costs. Sound familiar? If so then it’s time to read The Patient Centered Value System: Transforming Healthcare through Co-Design. This book explains how to introduce the Patient Centered Value System in your organization to go from the current state to the ideal. The Patient Centered Value System is a three-part approach to co-designing improvements in healthcare delivery—collaborating with patients families and frontline providers to design the ideal state of care after listening to their wants and needs. Central to the Patient Centered Value System is seeing every care experience through the eyes of patients and families. The Patient Centered Value System is a process and performance improvement technique that consists of 1) Shadowing 2) the Patient and Family Centered Care Methodology and 3) Time-Driven Activity-Based Costing. Shadowing is the essential tool in the Patient Centered Value System that helps you to see every care experience from the point of view of patients and families and enables you to calculate the true costs of healthcare over the full cycle of care. Fundamental to the Patient Centered Value System is the building of teams to take you from the currents state of care delivery to the ideal. Healthcare transformation depends not on individual providers working to fix broken systems but on teams of providers working together while breaking down silos. The results of using the Patient Centered Value System are patients and families who are actively engaged in their care which also improves their outcomes; providers who see the care experience from the patient’s and family’s point of view and co-design care delivery as a result; the tight integration of clinical and financial performance; and the realization of the Triple Aim. | The Patient Centered Value System Transforming Healthcare through Co-Design

GBP 31.99
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