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Renovating Healthcare IT Building the Foundation for Digital Transformation

Healthcare IT is under tremendous pressure in today’s environment: Budgets are shrinking; staff are in short supply; cloud mobile and data are driving expansion and innovation. Consumer expectations are high while agility and speed to market for many HIT organizations is low. The exponential growth of data sources and the need to empower healthcare with data-driven intelligence is pushing capabilities. The words digital transformation are infused in just about every discussion and serve to amplify organizational expectations of IT. In this environment IT departments have to retool rethink and revise their way of operating. Few have the option of starting from scratch; the vast majority of organizations have built IT functions over decades. Now it’s time to remodel and renovate for the future. This book walks the reader through the process of determining what type of IT function they have today and what they’ll need tomorrow. It discusses how to assess and analyze IT capabilities and then develop and implement a plan to renovate in place. By retooling now the IT function can successfully meet the growing demands of the organization in the future. When approached in a planful manner this process of renovating can energize the entire organization and help foster innovation and transformation along the way. | Renovating Healthcare IT Building the Foundation for Digital Transformation

GBP 46.99

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Flatlined Why Lean Transformations Fail and What to Do About It

With 30 years of driving Lean transformations under his belt—both in-house at Danaher and as the founder of Lean Horizons—Mark C. DeLuzio has a vantage point across a variety of industries. He often hears the challenges Lean leaders face now that they’ve been implementing Lean for a decade or more. They are concerned that they aren’t getting the results they used to and they don’t know why. Most leaders believe their problems are unique to their company but Mark sees more commonalities than differences. Flatlined: Why Lean Transformations Fail and What to Do About It draws on the author’s experience as the original pioneer of the most successful Lean business system next to Toyota as well as his progress over the past 18 years in helping companies replicate what Danaher achieved. Mark DeLuzio knows you need an actionable approach to make rapid shifts not theory. With this book Mark DeLuzio gives you: • the reasons why companies are now flatlining with Lean; • five steps to solving this problem no matter what your industry or corporate culture; • real talk on why your organization is probably mediocre (even if it’s making a lot of money) and how to disrupt it to make it genuinely world class; • the questions you should always be asking at every stage and level of your Lean initiative. | Flatlined Why Lean Transformations Fail and What to Do About It

GBP 24.99

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The Power of Humility in Leadership Influencing as a Role Model

To many people the words ‘leader’ and ‘humble’ are not natural bedfellows. Yet once they have grasped the definition most employees desire a humble leader while a majority of managers believe they already are one. What appears deceptively simple is trickier than expected. Narcissism lack of perception fixed mindsets and neuronal default settings are only a few of the stumbling blocks on the path to humility. What exactly is this sought-after humility? Humility consists of four key elements: 1) Seeing one’s own strength and weaknesses and revealing them where needed for the bigger picture; 2) Appreciating others for what they are do now and can do; 3) Being open and willing to learn; 4) Understanding that we are all only a small part of a larger picture easily replaceable and favored by luck and circumstance. Therefore humility has nothing to do with being weak or hiding the light under the bushel. Instead it is about clarity taking a step back from one’s ego and thus being able to serve the greater picture. The author’s own research with more than 3 500 managers contributes to the canon of positive effects of humility that have been measured by dozens of researchers during the last decade. Humility benefits employees (ranging from better performance more innovation stronger resilience to better client relations and stronger morals) the organization (ranging from better ambidextrous strategies a better culture to fewer sunk costs) and the managers themselves (ranging from more seen leadership potential to less stress and better relationships with employees). Dozens of case studies quotes from more than 170 interviews with top managers lively storytelling of real-life examples and solid research with actionable take-aways plus personal assessments make this an eminently readable and practical book for managers worldwide. | The Power of Humility in Leadership Influencing as a Role Model

GBP 32.99

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Optimizing Emergency Department Throughput Operations Management Solutions for Health Care Decision Makers

Across the country ambulances are turned away from emergency departments (EDs) and patients are waiting hours and sometimes days to be admitted to a hospital room. Hospitals are finding it hard to get specialist physicians to come to treat emergency patients. Our EDs demand a new way of thinking. They are not at a tipping point; they are at a breaking point. Under current loads and trends they are going to begin to break and these breakdowns will be painful and ultimately dangerous to society. Recognizing that the ideal in health care is presently beyond our immediate grasp this book instead focuses on providing health care leaders with the tools they can employ to optimize the performance of EDs and thereby improve service to patients employees and communities. Written by 20 of the most progressive and successful health care reformers in the country the approaches described can be utilized to quantify improvements enhance predictability of workflow and improve staff scheduling. The data derived using these techniques can serve as powerful evidence in support of change. While a common discussion among ED professionals is the perception that many patients are not really emergency patients and could be treated in another setting at another time that argument is not germane until we as a nation elect to reform the way we chose to deliver healthcare to the underserviced. In the meantime this book provides invalauable information to help individual hospitals to retool their ED‘s. It offers new approaches that think outside of the box for all stakeholders. It also provides the statistical evidence that administrators need to make their cases for changes and added resources. It will help you forecast the demand for services and give your center an approach that will allow the ED to become a source of income rather than one that continues to hemorrhage needed limited health care funding. | Optimizing Emergency Department Throughput Operations Management Solutions for Health Care Decision Makers

GBP 170.00

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The Elephant in the Room Engaging with the Unsaid in Groups and Organizations

A group is working on a business challenge. The group members are under pressure. They have a lot to accomplish and a limited amount of time. After first attempting to develop an overview of their common task they try to make a plan to ensure an efficient group process. The planning is proving difficult. We’ve all been there. We are in a working group or at a meeting discussing a topic or a challenge and all the while as a separate track running underneath our conversation there is a subtext that no one explicitly addresses. This is an example of ‘the elephant in the room. ’ Most of us notice the elephant it gets in the way and it’s difficult to deal with until someone points at it and says ‘There it is let’s take a look at it and reduce its impact. ’ With an engaging use of examples and questions the book addresses how we can best deal with the elephant and thus promote job satisfaction creativity and productivity. In the context of action what we notice often recedes into the background and gradually slips out of focus until we eventually reconnect with our need to reflect and recreate a space for it. This book addresses the challenge of focusing on holding on to and acting on what we notice ‘in the middle of it all. ’ Maintaining a simultaneous focus on task and process – what we do and what we notice – is what I define as ‘double awareness. ’ Double awareness is not only a core capacity but also a core challenge. The aim of the book is to promote understanding and awareness of this core challenge and to inspire both reflection and action in anyone wishing to improve their capacity for double awareness. How can we define and understand the practice of mindful avoidance? And can we as members of groups and organizations begin to practice mindful action by engaging in and acting on what we notice in real time? | The Elephant in the Room Engaging with the Unsaid in Groups and Organizations

GBP 26.99

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Customer Relationship Management (CRM) for Medium and Small Enterprises How to Find the Right Solution for Effectively Connecting with Your

Customer Relationship Management (CRM) systems are a growing topic among small- and medium-sized enterprises entrepreneurs and solopreneurs and it is completely clear that CRM is a tool that businesses should have in place to manage sales processes. Teams of salespeople must have a system to run their daily activities and small businesses and solopreneurs must track their marketing effort a functioning structure for maintaining their contacts with prospects and clients to improve the effectiveness of their sales effort. CRM once only available to large corporations is now powerful technology for small and medium businesses. Small and medium businesses are now able to implement CRM solutions under a more cost-effective balance as an alternative to traditional tools like Salesforce Dynamics or Oracle. The reason for the success is mainly the simplicity of the new tools and solutions that have been developed for the management of sales processes. This book discusses how to implement a CRM from the perspective of the businessperson—not the more typical IT consultant or the technical staff. It benefits business development sales management and sales process control. Small business owners must understand why and how implementing a CRM will create value for their business—how it will focus on business development sales management and how sales leads develop into happy customers. Small business owners must first understand what a CRM system is how it works what its main functions are and how it serves to manage workflows in the company’s sales department. Generally entrepreneurs struggle to find the time to read and study complex and fully comprehensive books. This book provides direct operational guidelines to those who need easy-to-read information about how to use CRM effectively. Business professionals must be able to set up CRM systems and avoid mistakes and wasting time. This book provides an overview of what can be done with CRM and how it happens to empower businesspeople to find new customers and win business opportunities. This book discusses the logic of CRM in sales giving tips and explanations on why and what happens when CRM is implemented in a specific way. Essentially this book gives the entrepreneur the know-how behind CRM in sales in general terms supporting enhanced customer relationships. | Customer Relationship Management (CRM) for Medium and Small Enterprises How to Find the Right Solution for Effectively Connecting with Your

GBP 31.99

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Becoming the Supervisor Achieving Your Company's Mission and Building Your Team

Becoming a Supervisor tells the story of Trevor who works as one of the production team in a small company that makes toy boats. He is thrust into the role of supervisor unexpectedly when his general manager reacts to his constant suggestions of how things could be better. When the GM becomes ill Trevor struggles to take up the slack for several months until a new GM arrives. The core of the book follows Trevor’s growth under the coaching of Julie his new GM. As Trevor deals with one challenge after another Julie guides him on a journey to learn the core skills needed by all front-line leaders. The reader takes away four key ideas: (1) Front-line leadership skills are not too complicated to learn. (2) These skills are something that they can develop in themselves regardless of what their organization does. (3) Tools and skills are there to help solve real business problems; implementing the tools is not a strategy. (4) In your role as supervisor (directing or responsible for others) you have to look after the mission of the company AND look after your people – doing only one is not an option. Essentially this book is intended to give hope to a new supervisor or team lead. They will finish the book knowing that the skills they need can be learned and aren’t that difficult to acquire. It is designed to introduce the central skills that any supervisor has to be able to master at least with a basic working competency: instructing leading and making improvements in their own area. It introduces some of the more widely used tools that a new supervisor may need. More importantly it ties these tools and skills to solving particular problems. Readers will understand that the tools are not important for their own sake but only to the extent that the tools serve the larger objective of the organization. This book is designed to give the reader an entertaining and hopeful story about the very difficult transition from worker to supervisor from being one of the crew to directing the crew. It is an emotionally tough transition and the idea that someone could see a model of how it can work out will be helpful to folks new in a leadership role. Finally the book provides a reference to other sources of information that will let the reader extend their learning about each of the tools or skills referenced in the contents. | Becoming the Supervisor Achieving Your Company's Mission and Building Your Team

GBP 28.99

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Social and Sustainability Marketing A Casebook for Reaching Your Socially Responsible Consumers through Marketing Science

. an important intervention in the conversation around social and ecological sustainability that draws on both micromarketing and macromarketing scholarship to help the reader understand the challenges with illustrations from insightful cases both from emerging and developed economies. This compilation should be essential reading for the discerning student of sustainable consumption and production. Professor Pierre McDonagh Associate Editor Journal of Macromarketing (USA); Professor of Critical Marketing & Society University of Bath UK Experts in the field of economics management science and particularly in the marketing domain have always been interested in and acknowledged the importance of sustaining profitable businesses while incorporating societal and environmental concerns; however the level of existing literature and availability of teaching cases reflect a dearth of real case studies especially those focused on marketing for social good. This book of actual case studies will address that need. In addition this book is important and timely in providing a case book for instructors (those in both industry and academia) to help them in teaching and training the next generation of leaders through corporate training and universities. Currently marketing for social good is increasingly becoming a part of most curriculums under the umbrella of different titles such as social marketing green marketing and sustainability marketing. The relevance of these studies is increasing across the globe. This book is composed of long and short real cases with varying complexity in different sectors. This case book will also cover some review articles for an overview of the recent developments in the study area. With these case studies collections of questions teaching materials and real-life marketing scenarios this book offers a unique source of knowledge to marketing professionals students and educators across the world. The main objective of this case book is to understand the applicability of marketing science (marketing for social good context such as social marketing and sustainability marketing) in internet marketing related to e-buying behavior and e-WOM. In addition it illustrates the various types of existing marketing practices that are relevant from both theoretical and practical points of view in this electronic era as well as discussing other non-electronic marketing practices and focusing on consumer buying behavior. As a result marketing managers can treat their customers according to their desired value. This book particularly explores the possibilities and advantages created by social marketing and sustainability marketing through the presentation of thorough review articles and case studies. This case book helps corporate training centers and universities with compact teaching reference materials in their relevant courses. | Social and Sustainability Marketing A Casebook for Reaching Your Socially Responsible Consumers through Marketing Science

GBP 56.99

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