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Big Book of Emergency Department Psychiatry A Guide to Patient Centered Operational Improvement

Big Book of Emergency Department Psychiatry A Guide to Patient Centered Operational Improvement

This book focuses on the operational and clinical strategies needed to improve care of Emergency Psychiatric patients. Boarding of psychiatric patients in ED’s is recognized as a national crisis. The American College of Emergency Physicians identified strategies to decrease boarding of psychiatric patients as one of their top strategic goals. Currently there are books on clinical care of psychiatric patients but this is the first book that looks at both the clinical and operational aspects of caring for these patients in ED setting. This book discusses Lean methodology the impact of long stay patients using queuing methodology clinical guidelines and active treatment of psychiatric patients in the ED. | Big Book of Emergency Department Psychiatry A Guide to Patient Centered Operational Improvement

GBP 66.99
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Project Management for Performance Improvement Teams

Project Management for Performance Improvement Teams

Project Management for Performance Improvement Teams (or PM4PITs for short) provides practical guidance based on innovative concepts for project teams - especially Performance Improvement Teams (PITs)—and their Project Managers on how to successfully complete individual projects and programs using an ingenious and scalable framework based on an innovative foundation fusing together elements of Project Management Innovation Management and Continual Improvement. This book lays out how Project and Program Managers and their teams can do those right projects the right way one project at a time. It details what continual improvement change and innovation are why they are so important and how they apply to performance improvement—both incremental and transformative. The authors examine the four types of work and workforce management in organizations Strategic Operations Projects and Crises using four common comparative variables: Proactive/Preventive versus Reactive/Corrective Temporary/Unique versus Ongoing/Repetitive Innovative versus Maintaining the Status Quo and Schedule Focus: Fiscal Year versus Short Term versus Long Term. These comparisons set the stage for the uniqueness of the third type: Projects (and Programs) that are fundamentally change-driven.

GBP 27.99
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The Lean CFO Architect of the Lean Management Accounting System

The Lean CFO Architect of the Lean Management Accounting System

This book is not about debits credits or accounting theory. It’s about how a chief financial officer (CFO) becomes a Lean CFO to lead the transformation of a company’s management accounting system into a lean management accounting system. It’s been well established in lean companies that traditional management accounting systems do not provide relevant and reliable information to decision makers. The CFO as steward of a company’s management accounting system must provide the leadership to improve the quality of the information produced by a company’s management accounting system so it is aligned with a company’s lean strategy lean operations and continuous improvement. The integration of a lean management accounting system with a company’s lean strategy will lead to improved decision making by all users and drive long-term financial success. Lean management accounting helps all users from executives to line managers better understand the relationships between lean operating performance and financial performance. Written in the style of a practice guide The Lean CFO is written not just for CFOs but for all stakeholders of a company’s management accounting system such as executives and owners lean leaders functional managers and accounting professionals. | The Lean CFO Architect of the Lean Management Accounting System

GBP 28.99
1

Lean Higher Education Increasing the Value and Performance of University Processes

Lean Higher Education Increasing the Value and Performance of University Processes

In an environment of diminishing resources growing enrollment and increasing expectations of accountability Lean Higher Education: Increasing the Value and Performance of University Processes provides the understanding and the tools required to return education to the consumers it was designed to serve the students. It supplies a unifying framework for implementing and sustaining a Lean Higher Education (LHE) transformation at any institution regardless of size or mission. Using straightforward language relevant examples and step-by-step guidelines for introducing Lean interventions this authoritative resource explains how to involve stakeholders in the delivery of quality every step of the way. The author details a flexible series of steps to help ensure stakeholders understand all critical work processes. He presents a wealth of empirical evidence that highlights successful applications of Lean concepts at major universities and provides proven methods for uncovering and eliminating activities that overburden staff yet contribute little or no added value to stakeholders. Complete with standardized methods for correctly diagnosing workplace problems and implementing appropriate solutions this valuable reference arms you with the understanding and the tools to effectively balance the needs of all stakeholders. By implementing the Lean practices covered in these pages your school will be better positioned to provide higher quality education at reduced costs with efficient processes that instill pride maximize value and respect the long-term interests of your students faculty and staff. | Lean Higher Education Increasing the Value and Performance of University Processes

GBP 175.00
1

Agile Portfolio Management A Guide to the Methodology and Its Successful Implementation “Knowledge That Sets You Apart”

Agile Portfolio Management A Guide to the Methodology and Its Successful Implementation “Knowledge That Sets You Apart”

Agile Portfolio Management deals with how an organization identifies prioritizes organizes and manages different products. This is done in a streamlined way in order to optimize the development of value in a manner that’s sustainable in the long run. It ensures that a company provides their clients with the best value for their investment. A good portfolio manager understands and follows the agile principles while also considering the various factors needed to successfully manage numerous teams and projects. The project management offices of many organizations are faced with the reality of more and more agile deliverables as part of agile transformations; however they lack the knowledge to perform these tasks. Researchers and practitioners have a good understanding of project program and portfolio management from a plan-based perspective. They have common standards from Axelos PMI and others so they know the best practices. The understanding of agile on a team level is fairly mature and the knowledge of more agile teams (scaling) is increasing. However the knowledge of agile portfolio management is still limited. The aim of this book is to give the reader an understanding of management of a portfolio of agile deliverables what the options are (theory) what we know (research) and what others are doing (practice). Many organizations in banking or insurance to name a few are in the middle of major agile transformations with limited knowledge of the practice. In this book the author collects and analyzes common practices in various industries. He provides both theory and through case studies the practical aspects of agile portfolio management. | Agile Portfolio Management A Guide to the Methodology and Its Successful Implementation “Knowledge That Sets You Apart”

GBP 38.99
1

Building a Global Learning Organization Using TWI to Succeed with Strategic Workforce Expansion in the LEGO Group

Building a Global Learning Organization Using TWI to Succeed with Strategic Workforce Expansion in the LEGO Group

Building a Global Learning Organization: Using TWI to Succeed with Strategic Workforce Expansion in the LEGO Group describes how a multinational company developed a global structure for learning based on the TWI (Training Within Industry) program to create and sustain standardized work across multiple language and cultural platforms. In this book Shingo Prize-winning author Patrick Graupp collaborates with two practitioners who performed the planning and implementation of the LEGO Group‘s worldwide Learning Organization. The book outlines the organizational and planning models used by the LEGO Group to create the internal ability to give and receive tacit skills and knowledge. Describing how and why TWI is used as the foundation for success in knowledge transfer across diverse languages and cultures it provides step-by-step guidance on how to establish a solid organizational foundation for your own Learning Organization. Providing expert insight into the work of culture change the book explains how to work with people to create motivation for moving to a new system of learning. It details the critical elements that made the implementation at the LEGO Group a success identifies the stumbling blocks they encountered along the way and explains how they were overcome. Case studies describe in detail what these efforts looked and felt like in actual application. The TWI program has long been recognized for its ability to generate results. After reading this book you will gain valuable insight into how your organization whether large or small national or international can integrate this timeless tool into your operating structure and your daily culture. | Building a Global Learning Organization Using TWI to Succeed with Strategic Workforce Expansion in the LEGO Group

GBP 175.00
1

Baldrige Award Winning Quality How to Interpret the Baldrige Criteria for Performance Excellence

Baldrige Award Winning Quality How to Interpret the Baldrige Criteria for Performance Excellence

The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U. S. organization can receive. Now in its 18th edition Baldrige Award Winning Quality is still the most widely used and recognized book on the Malcolm Baldrige National Quality Award. It provides readers with a simple yet comprehensive resource for understanding the most current criteria for this prestigious business performance award. The definitive resource for helping companies achieve world-class results Baldrige Award Winning Quality � 18th Edition: How to Interpret the Baldrige Criteria for Performance Excellence is the only book on the Baldrige criteria to detail in simple and straightforward language every category examination item and area to address. From understanding the scoring system to preparing for a site visit it guides you through all stages in the process. Reflecting the new criteria (2013-2014) that address education and healthcare this edition outlines a comprehensive plan that is suitable for any company in any industry. Offering detailed explanations of each of the 17 Examination Items and the 36 Areas to Address that compose the seven major categories the book reveals exactly what examiners look for in each area and suggests what you need to include. It also discusses: Criteria of leadership and the role of senior management in the award process Importance of a long- and short-term strategic plan Where and how to satisfy the requirements for demonstrating effective process and results Lists of state award programs based on the Baldrige criteria Core values and themes that underlie the award How to weigh the importance of the 36 Areas to Address The significance of the Baldrige scoring scale and its role in achieving performance excellence The book devotes a chapter to supplying a | Baldrige Award Winning Quality How to Interpret the Baldrige Criteria for Performance Excellence

GBP 170.00
1

Creating a Lean Culture Tools to Sustain Lean Conversions Third Edition

Creating a Lean Culture Tools to Sustain Lean Conversions Third Edition

Winner of a Shingo Research and Professional Publication Award The new edition of this Shingo Prize-winning bestseller provides critical insights and approaches to make any Lean transformation an ongoing success. It shows you how to implement a sustainable successful transformation by developing a culture that has your stakeholders throughout the organizational chart involved and invested in the outcome. It teaches you how to successfully navigate the politics in cross-functional process improvement projects and to engage executives in ways that are personally meaningful to them. If you are a leader at any level in an organization undergoing or considering a Lean transformation this is where you should start and finish � and start again. Read the Reviews:This book became an instant classic in the literature of professional operations. In this third edition David Mann updates and expands his teaching with five additional years of valuable experience and expertise derived from his very active multi-industry consultancy. I have benefitted greatly from his writing and wholeheartedly recommend this book to be top-of-the desk of any serious Lean practitioner or performance transformation leader. � Raymond C. Floyd two-time Shingo Prize Winner President and CEO Plasco Energy GroupDavid Mann builds substantially on his seminal work on the Lean management system. The book is full of new insight and polishes the most important ideas about Lean management. The new chapter on engaging executive leadership alone is worth the price of the book. � Peter Ward Richard M. Ross Professor and Chair Department of Management Science Fisher College of Business The Ohio State UniversityThis book has long been my �go-to� guide on Lean management practices that help create a culture of continuous improvement and excellence. I have recommended the book to countless healthcare leaders who rave about how he | Creating a Lean Culture Tools to Sustain Lean Conversions Third Edition

GBP 180.00
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Leading Medicaid Managed Care Plans A State Relationship Perspective

Leading Medicaid Managed Care Plans A State Relationship Perspective

Leading Medicaid Managed Care Plans examines leadership actions necessary to successfully operate a Medicaid managed care plan with emphasis on the relationship with the state Medicaid agency the health plan is contracted with. With appropriate operational and governance oversight and with solid mutually respectful relationships with the state agency Medicaid health plans are more likely to sustain success and prosperity for the long term. The approach of Leading Medicaid Managed Care Plans builds on key infrastructure elements that need to be in place when contracting with a state agency and for overall success of the organization. It takes a pragmatic and methodical approach interspersed with real-life examples of what to do for success and what actions to avoid that frequently lead to failure. This approach is different from most managed care books (Medicaid or otherwise) as those mostly focus on the process of the business (such as details around claims payment or provider contracting) and ignore the role of the state Medicaid agency and its importance in retaining the contractual relationship. This book differs also on its emphasis on organizational foundational elements and strategic leadership skills necessary to sustain success. The author has years of experience in turning around failing Medicaid managed care plans and observing what they all had in common that contributed to those failures. One common feature was the deterioration of the relationship with the state Medicaid agency they were contracted with and how close they all came to losing their multi-million dollar businesses. The purpose of this book is to educate and inspire managed care executives and senior leaders who operate Medicaid health plans and to help them understand what elements are needed for successful health plans and a sustainable relationship with the people directing the state Medicaid agency. | Leading Medicaid Managed Care Plans A State Relationship Perspective

GBP 59.99
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Transformational Coaching for Effective Leadership Implementing Sustainable Change through Shifting Paradigms

Transformational Coaching for Effective Leadership Implementing Sustainable Change through Shifting Paradigms

The purpose of this book is to introduce the concept of transformational coaching and to educate professional business coaches or mangers-as-coaches in their organizations on the influential and relevant elements of Transformational Coaching for Effective Leadership designed for coaching individuals teams and businesses or applying such elements in any level of organization development intervention either toward individuals teams groups departments or the organization itself. Given the power and long-lasting influence of transformational coaching it also could be beneficial to professionals in the fields of human resource development (HRD) workplace learning and performance (WLP) human performance enhancement (HPE) and overall in the domain of workforce education and development (WFED). This book will start by reviewing the background and presence of transformational coaching in businesses and organizations along with the general concepts perceptions and understanding of coaching. _ is book will examine the uses of transformational coaching in management and leadership development human resource development for talent development and retention and for developing managerial coaching skills and competencies. Additionally this book will review the presence and use of transformational coaching concepts theories and practices including transformational learning for human resources (HR) and HRD professionals to influence a workforce’s attitude behavior and productivity. Features Builds individuals’ self-awareness self-realization and self-confidence Offers personal and professional development Teaches the concept of transformational learning and its use in transformational coaching Teaches rituals skills and strategies for individuals and teams to increase their productivity Offers an approach to building healthy and strong relationships with oneself and others Includes change management strategies for redirecting poor job performance Helps readers implement effective transformational coaching practices by offering many tools such as forms checklists and worksheets | Transformational Coaching for Effective Leadership Implementing Sustainable Change through Shifting Paradigms

GBP 38.99
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Careers in Healthcare and Beyond Tools Resources and Questions to Prepare You for What’s Next

Careers in Healthcare and Beyond Tools Resources and Questions to Prepare You for What’s Next

According to the U. S. Bureau of Labor Statistics some of the fastest projected job growth will occur in the healthcare healthcare support and personal care fields which accounts for almost one third of the total employment growth by 2020. Analysts suggest that the healthcare field is growing because of the long-term trends of an aging population and improved diagnosing and treatment options. Additionally technology advances in telemedicine and telehealth are allowing elderly patients to remain in their homes as they age even though their health needs are increasing. All these advances and changes to payment structures are fueling the employment growth opportunities in healthcare. This book is intended for someone curious to learn more about a career in healthcare but not certain if it is right for them or if the industry would be a good fit for them. For the person who is already interested in pursuing a career in healthcare it provides added excitement to continue on this path. For the person who is less certain it explores in a narrative format the unique opportunities that are available in healthcare and career options that are not obvious to the general public. It is designed to provide added insights and stories that will inspire one to learn more about the field of healthcare and the many opportunities to consider. It will encourage readers to explore ways to gain hands-on experience to determine what is the best approach for them to take to start this journey. This book is also intended for those who currently work in healthcare but may be considering a different job in the field. | Careers in Healthcare and Beyond Tools Resources and Questions to Prepare You for What’s Next

GBP 31.99
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The Toyota Way of Dantotsu Radical Quality Improvement

The Toyota Way of Dantotsu Radical Quality Improvement

In this book author Sadao Nomura taps into his decades of experience leading and advising Toyota operations in a wide variety of operations to tell the story of radical improvement at Toyota Logistics & Forklift (TL&F). This book tells in great detail what the author did with TL&F how they did it and the dramatic results that ensued. TL&F has long been a global leader in its industry. TL&F is part of Toyota Industries Corporation which was founded by Toyota Group founder Sakichi Toyoda almost 100 years ago. Sakichi Toyoda is legendary in the Lean community as the originator of the all-important JIDOKA pillar of TPS which ensures 1) built-in quality and 2) respect for people through ensuring that technology works for people rather than the other way around. Although TL&F seemed to be performing well insiders knew that as the founding company of the Toyota group it needed to do better especially in the quality performance of its global subsidiary operations. But improvement would not be easy in a company that already prided itself in its history as an exemplar in providing highest quality products and services. In 2006 TL&F requested assistance from Sadao Nomura. The initial request was for Mr. Nomura to support quality improvement in three global operations that had become part of TL&F through acquisition: US Sweden and France. Improvement was expected at these affiliates but the dramatic nature of the improvement was not. Further the improvement activities were so powerful that they were also instituted at the parent operations in Japan. Over a period of almost ten years the company with the name most associated with product quality experienced quality improvement unparalleled in its history. Dantotsu means extreme radical or unparalleled. | The Toyota Way of Dantotsu Radical Quality Improvement

GBP 39.99
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Re-Write A Trauma Workbook of Creative Writing and Recovery in Our New Normal

Re-Write A Trauma Workbook of Creative Writing and Recovery in Our New Normal

Attachment theory-based treatments including depth psychology somatic psychology holistic therapy and Eye Movement Desensitization and Reprocessing (EMDR) are becoming even more popular and desired by clinicians health systems and the patients they care for. Up until recently cognitive behavioral therapy and medication management were the mainstays for trauma-informed care although we are witnessing a demand for a more somatic holistic and therefore deeper level of treatment to target attachment injury and change/re-write the trauma narrative. This book provides the response and tools to meet this current need. Due to the pandemic lockdowns and significant changes in our stability the economy sense of belonging and community there is a heightened level of triggering which has resulted in multifactorial trauma responses. The devastating traumatic impact spans nations ages and socioeconomic statuses. Unfortunately domestic violence child abuse substance use medical trauma self-injury suicide and violence turned outwards have all increased significantly in the past two years. This workbook focuses on the healing journey of the trauma survivor utilizing easy-to-use methodologies for long-lasting effects. It includes various exercises writing prompts coping mechanisms and soothing techniques with the intention of allowing the person to create an individualized experience. This empowers the person to go in the order they choose experiment with different techniques from different modalities and find the ones that meet their needs the best. The authors also address generational trauma societal trauma and trauma at the family and individual levels and their work can be used in conjunction with a clinical treatment plan or by the end user. Re-Write: A Trauma Workbook of Creative Writing and Recovery in Our New Normal employs practical strategies using evidence-based methodologies with psychological theory within a human-centered design framework. | Re-Write A Trauma Workbook of Creative Writing and Recovery in Our New Normal

GBP 38.99
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Fundamentals of Daily Shop Floor Management A Guide for Manufacturing Optimization and Excellence

Fundamentals of Daily Shop Floor Management A Guide for Manufacturing Optimization and Excellence

Survival and thriving in today’s business environment require companies to continuously strive for operational excellence at all levels of the organization. Simply working to maintain existing operations is not an adequate or sustainable business strategy especially when competing in a global market. To remain relevant companies must adopt a process control and continuous improvement mentality as an integral part of their daily work activities. These two operational disciplines form the foundation and stepping stones for manufacturing excellence. Processes must be stable capable and controlled as a prerequisite for sustainable improvement. Sustainable improvements must be strategic continuous and focused on process optimization. Modern-day manufacturing is rapidly changing in the face of technological geopolitical social and environmental developments. These challenges are altering the way we think and act to transform raw materials into finished goods. Meeting these challenges requires particular attention to how we develop and engage people and apply technology for long-term sustainability and competitive advantage. This book takes you on a journey to explore the fundamental elements management practices improvement methods and future direction of shop floor management. Part 1 of this five-part book considers workplace culture organizational structure operational discipline and employee accountability as the foundation for a robust manufacturing system. Part 2 studies the impact of process standardization data analytics information sharing communication and people on daily shop floor management. Once the management system has been adequately described Part 3 concentrates on its effective execution monitoring and control with a deep look into the people methods machines materials and environment that make it possible. Like every good manufacturing text efficiency and productivity are key topics. That’s why Part 4 explores various methods tools and techniques associated with product and process development productivity improvement agile methods shop floor optimization and manufacturing excellence. The final section Part 5 shifts focus to emerging technologies engaging the reader to contemplate technology’s impact on the digital transformation of the manufacturing industry. | Fundamentals of Daily Shop Floor Management A Guide for Manufacturing Optimization and Excellence

GBP 38.99
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Making a Difference Careers in Health Informatics

Making a Difference Careers in Health Informatics

Making a Difference: Careers in Health Informatics addresses everyday questions from people interested in working in health informatics. Typically this includes people who work in health care computer and technology fields information science finance / insurance and related areas. The book aims to tell students about various jobs that exist in the health informatics field what credentials they need to qualify for those jobs and a brief description about what people in those roles tend to do every day. As faculty members teaching in a Master of Science in Health Informatics program the authors say that they are fortunate to have eager bright and talented graduate students who are invested in related health informatics areas. This could be their experiences in medicine nursing clinical care software engineering finance business library science data science or caregiving. Common questions we hear from our students that may be similar to questions among readers include: ‘what jobs are out there?’ ‘what can I do with this degree?’ or ‘what does a health informatics specialist do?’ This book aims to answer some of these questions with a look into a day in the life of people working in this field. The book examines career options roles and skill sets important in health informatics across 6 related industries. We want readers to realize that their skills and interests can apply in many areas of the field not exclusively hospitals. This book highlights 6 unique work segments (hospital systems long term care health IT / consumer health organizations government consulting and payer / insurance companies) into which readers may look to expand their career opportunities. The hope is that this book will provide insight into career opportunities students and professionals may be qualified for and interested in but simply not aware of. Hiring managers and human resource professionals across the stakeholder groups across the stakeholder groups may also find the book helpful in learning about other roles that may benefit their organizations. | Making a Difference Careers in Health Informatics

GBP 52.99
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The Power of Leadership Insight 11 Keys Leaders Must Master to Access Power Knowledge and Sustainable Success in High-Risk Environments

The Power of Leadership Insight 11 Keys Leaders Must Master to Access Power Knowledge and Sustainable Success in High-Risk Environments

Leadership is a risky business. In the current world change is the new normal and only constant. As change grows so does risk. Thus leaders must be master change agents and master mitigators of risk. But how will leaders succeed if they don’t measure and lack insight? Simply put they won’t. Those that are successful in these arenas will ride the waves of success during their tenure on the leadership stage. In contrast their counterparts will be crushed by the never-ending waves of disruption. Often leaders or those aspiring erroneously view leadership power from a self-interested perspective. They see power through the lens of a title position control over others influence emotional intelligence and the like. Unfortunately this view is misaligned and short sighted. Another perspective of leadership is the ability to impact positive change for those around you. In reality leaders are those that use their gifts skills and knowledge to educate and empower others in the long run. The purpose of this book is to unveil insight as to the true meaning of leadership power – how to attain it how to leverage it to add the greatest amount of value to humanity how to weaponize it to marginalize and eliminate risk and how to share it with others so they can carry the torch once you step off the leadership stage. In this book readers will learn: How to master the art of change The value of leadership self-advocacy The pearls and pitfalls of leading integration teams The unintended consequences of sharing knowledge The sidewinder effect of misinterpreting root causes of success The leadership test of humility Leadership matchmaking to ensure the right leaders are selected to solve the organization’s problems Leadership Loopholes: The Houdini Effect The risk of underestimating leadership value The risk of not focusing on the right attributes The risk of leading turnarounds | The Power of Leadership Insight 11 Keys Leaders Must Master to Access Power Knowledge and Sustainable Success in High-Risk Environments

GBP 24.99
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The Framework for Innovation A Guide to the Body of Innovation Knowledge

The Framework for Innovation A Guide to the Body of Innovation Knowledge

The innovation infrastructure and master plan described in this book offers a detailed and comprehensive approach to one of the most difficult and challenging problems facing entrepreneurs involved in innovation at any scale enterprise: the problem of how to govern your organization’s innovation initiatives in the middle of turbulent change. Progress in any field requires the development of a framework a structure that organizes the accumulating knowledge enables people to master it and unifies the key discoveries into a set of principles that makes them understandable and actionable. For starters successful innovation requires an integrated design process beginning with integration in the design of the enterprise the design of the product along with the design and implementation of new technologies. Such an integrated design effort requires good collaboration and management of the design framework and should be supported by efficient knowledge management techniques and tools; If innovation is to help a business grow and improve its competitiveness it is also important to plan the innovation carefully. This book provides a holistic multidisciplinary framework that will enable your organization and its leaders to take a strategic approach to innovation. The framework combines non-traditional creative approaches to business innovation with conventional strategy development models. The framework model brings together perspectives from many complementary disciplines: the non-traditional approaches to innovation found in the business creativity movement; multiple-source strategy consulting; the new product development perspective of many leading industrial design firms; qualitative consumer/customer research; future-based research found in think tanks and traditional scenario planning; and organizational development (OD) practices that examine the effectiveness of an organization’s culture processes and structure. Though some ideas may just fall from the sky or come out of the blue an organization should also have a strategic vision of how the business and the enterprise will successfully develop. It should not just wait for the innovation to arrive arbitrarily but rather proactively plan for innovation incorporating market trends the competitive landscape new technology availability and changes in customer preferences and trends in order to create a flexible in-house innovation process. Such an enterprise will also pro-actively manage the knowledge supply chain that supports innovation as outlined in this book #7 of Management Handbook for Results series. The framework outlined in this handbook consists of a well-integrated cohesive set of practices that inspires imaginative innovation teams to look beyond the obvious and explore a broad range of possibilities to identify significant opportunities and make informed decisions about the most promising paths to pursue. The goal is to create a shared vision for growth along with defining pragmatic action plans that bridge from the future back to the present while attempting to align the organization around the requirements for success. | The Framework for Innovation A Guide to the Body of Innovation Knowledge

GBP 39.99
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Reliability Centered Maintenance – Reengineered Practical Optimization of the RCM Process with RCM-R

Reliability Centered Maintenance – Reengineered Practical Optimization of the RCM Process with RCM-R

Reliability Centered Maintenance – Reengineered: Practical Optimization of the RCM Process with RCM-R® provides an optimized approach to a well-established and highly successful method used for determining failure management policies for physical assets. It makes the original method that was developed to enhance flight safety far more useful in a broad range of industries where asset criticality ranges from high to low. RCM-R® is focused on the science of failures and what must be done to enable long-term sustainably reliable operations. If used correctly RCM-R® is the first step in delivering fewer breakdowns more productive capacity lower costs safer operations and improved environmental performance. Maintenance has a huge impact on most businesses whether its presence is felt or not. RCM-R® ensures that the right work is done to guarantee there are as few nasty surprises as possible that can harm the business in any way. RCM-R® was developed to leverage on RCM’s original success at delivering that effectiveness while addressing the concerns of the industrial market. RCM-R® addresses the RCM method and shortfalls in its application - It modifies the method to consider asset and even failure mode criticality so that rigor is applied only where it is truly needed. It removes (within reason) the sources of concern about RCM being overly rigorous and too labor intensive without compromising on its ability to deliver a tailored failure management program for physical assets sensitive to their operational context and application. RCM-R® also provides its practitioners with standard based guidance for determining meaningful failure modes and causes facilitating their analysis for optimum outcome. Includes extensive review of the well proven RCM method and what is needed to make it successful in the industrial environment Links important elements of the RCM method with relevant International Standards for risk management and failure management Enhances RCM with increased emphasis on statistical analysis bringing it squarely into the realm of Evidence Based Asset Management Includes extensive experience based advice on implementing and sustaining RCM based failure management programs | Reliability Centered Maintenance – Reengineered Practical Optimization of the RCM Process with RCM-R®

GBP 42.99
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Lean Transportation Management Using Logistics as a Strategic Differentiator

Lean Transportation Management Using Logistics as a Strategic Differentiator

This book provides an overview of the key transportation management processes from a shipper’s perspective. It enables managers to gain quick insight in the added value of transportation as a strategic differentiator its key drivers and guidelines on how to use them in an effective and efficient decision-making process. It explains how to identify and eliminate waste using basic Lean tools and proven concepts. The reader is guided on how to start implementing the Lean methodology and best practices in the industry to realize significant savings. Companies such as Adidas and Amazon are using transportation to increase sales by delivering purchased products faster than the competition. These companies do not treat transportation as a cost center. They are not focusing on reducing transportation spending. They allow customers to buy any product that is available in any store or warehouse and have it delivered to their homes. By delivering faster than the competition they increase sales. At the same time they lower their total supply chain costs as faster deliveries lead to fewer returns. Reduction of returns means higher sales and lower transportation costs for returns. The result is higher profits while creating more value for the customer. Transportation is moving from a cost center towards a profit center. The traditional logistics service providers are perceived to not innovate fast enough. Top management must understand the transportation management basics and use it in their strategic decision-making. They should be involved in discussions on how to organize the transport management function in the best way and how to use it as a service differentiator. Transportation is more than the efficient movement of supplies sub-assemblies and final products. In addition it is more than the key performance indicators on the business-balanced scorecard. Transportation management professionals fail to catch top management’s attention due to the use of technical language. It is more difficult to understand transportation key performance indicators such as loading degree net and gross pick-up and delivery reliability. It is easier to get top management attention when talking about lost sales due to stock-outs lost tenders due to long delivery times high inventory holding and scrap costs. | Lean Transportation Management Using Logistics as a Strategic Differentiator

GBP 31.99
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Strategic Thinking Illustrated Strategy Made Visual Using Systems Thinking

Strategic Thinking Illustrated Strategy Made Visual Using Systems Thinking

This book is about the behaviour of systems. Systems are important for we interact with them all the time and many of the actions we take are influenced by a system – for example the system of performance measures in an organisation influences often very strongly how individuals within that organisation behave. Furthermore sometimes we are involved in the design of systems as is any manager contributing to the definition of what those performance measures might be. That manager will want to ensure that all the proposed performance measures will drive the ‘right’ behaviours rather than (inadvertently) encouraging dysfunctional ‘game playing’ and so anticipating how the performance measurement system will work in practice is a vital part of a wise design process. Some of the systems with which we interact are local such as your organisation’s performance measurement system. Some systems however are distant but nonetheless very real such as the healthcare system the education system the legal system and the climate system. Systems therefore exist on all scales from the local to the global. And all systems are complex some hugely so. That’s why understanding how systems behave can be very helpful. Systems are complex for two main reasons. First the manner in which they behave over time can be very hard to anticipate – and anticipating the future sensibly is of course a key objective of management. Second the ‘entities’ within a system can be connected together in very complex ways so that an intervention ‘here’ can result in an effect ‘there’ perhaps a long time afterward. Sometimes this can be surprising and so we talk of ‘unintended consequences’ – but this is of course a euphemism for ‘because I didn’t understand how this system behaves I had not anticipated that’. Systems thinking the subject matter of this book is the disciplined study of systems and causal loop diagrams – the ‘pictures’ of this ‘picture book’ – are a very insightful way to represent the connectedness of the entities from which any system is composed so taming that system’s complexity. | Strategic Thinking Illustrated Strategy Made Visual Using Systems Thinking

GBP 44.99
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Rethinking Organizational Diversity Equity and Inclusion A Step-by-Step Guide for Facilitating Effective Change

Rethinking Organizational Diversity Equity and Inclusion A Step-by-Step Guide for Facilitating Effective Change

Research has shown that having a diverse organization only improves and enhances businesses. Forbes and Time report that diversity is an $8 Billion a year investment. However poorly implementing diversity programs have damaging effects on the organization and the very individuals these programs attempt to help. Poorly implemented programs can cause peers and subordinates to question decisions and lose faith in leadership. In addition it can cause even the most confident individuals to doubt their own skillset and qualifications. Many organizations have turned to training to solve this complex issue. Yet still other organizations have created and filled diversity and inclusion positions to tackle the issue. The effects of these poorly implemented programs are highlighted during strenuous times such as the latest COVID-19 pandemic. Marginalized people are more marginalized and resources and support do not reach everyone. Tasks such as providing technical support conducting large group meetings or distributing work obligations without seeing employees on a daily basis becomes more challenging. Complex problems cannot be solved with simple solutions. Using organization development (OD) to develop a comprehensive change initiative can help. This book outlines how properly conducting an OD change initiative can effectively increase an organization’s diversity and inclusion - it is grounded in research-based literature on diversity and OD principles. Many organizational leaders realize the key importance of diversity equity inclusion and multiculturalism in modern organizations. It is only through such efforts can organizations thrive in a networked world where much work is done virtually—and often across borders. But a common scenario is that leaders recognizing the need for a diversity program will pick someone from the organization to launch it. Perhaps the person identified for this challenge is in the HR department but has had no experience in launching diversity efforts—or even in managing large-scale long-term organization wide change efforts. But these are the challenges to be faced. This book quickly identifies some reasons why diversity programs fail and how to avoid those failures. The majority of the book highlights how to use OD to improve organization culture and processes to not only increase diversity and inclusion but develop overall organization talent and prevent personal preferences and biases from hindering the selection of the best talent for positions. | Rethinking Organizational Diversity Equity and Inclusion A Step-by-Step Guide for Facilitating Effective Change

GBP 34.99
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Hospital Capacity Management Insights and Strategies

Hospital Capacity Management Insights and Strategies

Hospital Capacity Management: Insights and Strategies details many of the key processes procedures and administrative realities that make up the healthcare system we all encounter when we visit the ED or the hospital. It walks through in detail how these systems work how they came to be this way why they are set up as they are and then in many cases why and how they should be improved right now. Many examples pulled from the lifelong experiences of the authors published studies and well-documented case studies are provided both to illustrate and support arguments for change. First and foremost it is necessary to remember that the mission of our healthcare system is to take care of patients. This has been forgotten at times causing many of the issues the authors discuss in the book including hospital capacity management. This facet of healthcare management is absolutely central to the success or failure of a hospital both in terms of its delivery of care and its ability to survive as an institution. Poor hospital capacity management is a root cause of long wait times overcrowding higher error rates poor communication low satisfaction and a host of other commonly experienced problems. It is important enough that when it is done well it can completely transform an entire hospital system. Hospital capacity management can be described as optimizing a hospital’s bed availability to provide enough capacity for efficient error-free patient evaluation treatment and transfer to meet daily demand. A hospital that excels at capacity management is easy to spot: no lines of people waiting and no patients in hallways or sitting around in chairs. These hospitals don’t divert incoming ambulances to other hospitals; they have excellent patient safety records and efficiently move patients through their organization. They exist but are sadly in the minority of American hospitals. The vast majority are instead forced to constantly react to their own poor performance. This often results in the building of bigger and bigger institutions which instead of managing capacity simply create more space in which to mismanage it. These institutions are failing to resolve the true stumbling blocks to excellent patient care many of which you may have experienced firsthand in your own visit to your hospital. It is the hope of the authors that this book will provide a better understanding of the healthcare delivery system. | Hospital Capacity Management Insights and Strategies

GBP 39.99
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Job Shop Lean An Industrial Engineering Approach to Implementing Lean in High-Mix Low-Volume Production Systems

Job Shop Lean An Industrial Engineering Approach to Implementing Lean in High-Mix Low-Volume Production Systems

In the 1950’s the design and implementation of the Toyota Production System (TPS) within Toyota had begun. In the 1960’s Group Technology (GT) and Cellular Manufacturing (CM) were used by Serck Audco Valves a high-mix low-volume (HMLV) manufacturer in the United Kingdom to guide enterprise-wide transformation. In 1996 the publication of the book Lean Thinking introduced the entire world to Lean. Job Shop Lean integrates Lean with GT and CM by using the five Principles of Lean to guide its implementation: (1) identify value (2) map the value stream (3) create flow (4) establish pull and (5) seek perfection. Unfortunately the tools typically used to implement the Principles of Lean are incapable of solving the three Industrial Engineering problems that HMLV manufacturers face when implementing Lean: (1) finding the product families in a product mix with hundreds of different products (2) designing a flexible factory layout that fits hundreds of different product routings and (3) scheduling a multi-product multi-machine production system subject to finite capacity constraints. Based on the Author’s 20+ years of learning teaching researching and implementing Job Shop Lean since 1999 this book Describes the concepts tools software implementation methodology and barriers to successful implementation of Lean in HMLV production systems Utilizes Production Flow Analysis instead of Value Stream Mapping to eliminate waste in different levels of any HMLV manufacturing enterprise Solves the three Industrial Engineering problems that were mentioned earlier using software like PFAST (Production Flow Analysis and Simplification Toolkit) Sgetti and Schedlyzer Explains how the one-at-a-time implementation of manufacturing cells constitutes a long-term strategy for Continuous Improvement Explains how product families and manufacturing cells are the basis for implementing flexible automation machine monitoring virtual cells Manufacturing Execution Systems and other elements of Industry 4. 0 Teaches a new method Value Network Mapping to visualize large multi-product multi-machine production systems whose Value Streams share many processes Includes real success stories of Job Shop Lean implementation in a variety of production systems such as a forge shop a machine shop a fabrication facility and a shipping department Encourages any HMLV manufacturer planning to implement Job Shop Lean to leverage the co-curricular and extracurricular programs of an Industrial Engineering department | Job Shop Lean An Industrial Engineering Approach to Implementing Lean in High-Mix Low-Volume Production Systems

GBP 52.99
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The Green Six Sigma Handbook A Complete Guide for Lean Six Sigma Practitioners and Managers

The Green Six Sigma Handbook A Complete Guide for Lean Six Sigma Practitioners and Managers

This book is a hands-on single-source reference of tools techniques and processes integrating both Lean and Six Sigma. This comprehensive handbook provides up-to-date guidance on how to use these tools and processes in different settings such as start-up companies and stalled projects as well as establish enterprises where the ongoing drive is to improve processes profitability and long-term growth. It contains the hard Six Sigma approach as well as the flexible approach of FIT SIGMA which is adaptable to manufacturing and service industries and also public sector organisations. You will also discover how climate change initiatives can be accelerated to sustainable outcomes by the holistic approach of Green Six Sigma. The book is about what we can do now with leadership training and teamwork in every sphere of our businesses. Lean originally developed by Toyota is a set of processes and tools aimed at minimising wastes. Six Sigma provides a set of data-driven techniques to minimise defects and improve processes. Integrating these two approaches provides a comprehensive and proven approach that can transform an organisation. To make change happen we need both digital tools and analog approaches. We know that there has been a continuous push to generate newer approaches to operational excellence such as Total Quality Management Six Sigma Lean Sigma Lean Six Sigma and FIT SIGMA. It is vital that we harness all our tools and resources to regenerate the economy after the Covid-19 pandemic and make climate change initiatives successful for the survival of our planet. Six Sigma and its hybrids (e. g. Lean Six Sigma) should also play a significant part. Over the last three decades operational performance levels of both public sector and private sector organisations improved significantly and Lean Six Sigma has also acted as a powerful change agent. We urgently need an updated version of these tools and approaches. The Green Six Sigma Handbook not only applies appropriate Lean and Six Sigma tools and approaches fitness for the purpose but it aims at sustainable changes. This goal of sustainability is a stable bridge between Lean Six Sigma and climate change initiatives. Hence when the tools and approaches of Lean Six Sigma are focused and adapted primarily to climate change demands we get Green Six Sigma. | The Green Six Sigma Handbook A Complete Guide for Lean Six Sigma Practitioners and Managers

GBP 42.99
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