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The Art and Science of Demand and Supply Chain Planning in Today's Complex Global Economy

The Art and Science of Demand and Supply Chain Planning in Today's Complex Global Economy

The demand and supply chain planning process for manufacturers distributors and retailers has evolved over the years. It has gone from a disjointed unconnected slow inaccurate fairly manual set of processes to an integrated timely process enabled by the use and coordination of highly trained people lean agile processes and cutting-edge technology. To make this set of processes work effectively one has to fully understand and appreciate that there is an art and science aspect to the process which can take years of education and experience to fully understand. Essentially this book will offer the reader a chance to fully understand the interconnected set of processes in a best-practice application. Furthermore examples and cases will be used to illustrate its practical application in today’s complex global supply chain. In addition readers will understand and be able to apply and articulate the concepts tools and techniques used in the efficient supply of goods and services in today’s changing global economy. It will help them to learn how businesses through their supply chain work both internally and with their trading partners – both upstream and downstream – to build strong relationships and integrate demand and supply planning activities across the supply chain to deliver customer value efficiently and effectively. They will learn about the tools and technologies enabling integration and the critical drivers and key metrics of supply chain performance. | The Art and Science of Demand and Supply Chain Planning in Today's Complex Global Economy

GBP 32.99
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Design for Manufacturability How to Use Concurrent Engineering to Rapidly Develop High-Quality Products for Lean Production Second

Design for Manufacturability How to Use Concurrent Engineering to Rapidly Develop High-Quality Products for Lean Production Second

Achieve any cost goals in half the time and achieve stable production with quality designed in right-the-first-time. Design for Manufacturability: How to Use Concurrent Engineering to Rapidly Develop Low-Cost High-Quality Products for Lean Production is still the definitive work on DFM. This second edition extends the proven methodology to the most advanced product development process with the addition of the following new unique and original topics which have never been addressed previously. These topics show you how to: Cut cost from 1/2 to 1/10 in 9 categories—with ways to remove that much cost from product charges and pricing Commercialize innovation—starting with Manufacturable Research and learning from the new section on scalability you will learn how to design products and processing equipment to quickly scale up to any needed demand or desired growth. Design product families that can be built on-demand in platform cells that also mass customize products to-order Make Lean production easier to implement with much more effective results while making build-to-order practical with spontaneous supply chains and eliminating forecasted inventory by including an updated chapter on Designing Products for Lean Production The author’s 30 years of experience teaching companies DFM based on pre-class surveys and plant tours is the foundation of this most advanced design process. It includes incorporating dozens of proven DFM guidelines through up-front concurrent-engineering teamwork that cuts the time to stable production in half and curtails change orders for ramps rework redesign substituting cheaper parts change orders to fix the changes unstable design specs part obsolescence and late discovery of manufacturability issues at periodic design reviews. This second edition is for the whole product development community including: Engineers who want to learn the most advanced DFM techniques Managers who want to lead the most advanced product development Project team leaders who want to immediately apply all the principles taught in this book in their own micro-climate Improvement leaders and champions who want to implement the above and ensure that the company can design products and versatile processing equipment for low-volume/high-mix product varieties Designing half to a tenth of cost categories can avoid substituting cheap parts which degrades quality and encourages standardization and spontaneous supply chains which will encourage Lean initiatives. Using cellular manufacturing to shift production between lines for mixed production of platforms and build-to-order to offer the fastest order fulfillment can beat any competitors’ delivery time. | Design for Manufacturability How to Use Concurrent Engineering to Rapidly Develop High-Quality Products for Lean Production Second

GBP 56.99
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5S Made Easy A Step-by-Step Guide to Implementing and Sustaining Your 5S Program

5S Made Easy A Step-by-Step Guide to Implementing and Sustaining Your 5S Program

For decades 5S practitioners have struggled with exactly how to implement and sustain a 5S program in their workplaces. While there are many books available on the organization methods suggested by 5S few provide easy-to-understand step-by-step guidance on how to set up and sustain successful 5S implementations. 5S Made Easy fills this need. Written by an expert whose focus for the last decade has been nothing but 5S the book supplies in-depth guidance on how to implement and sustain each of the 5S pillars‘sort set in order shine standardize and sustain. The book uses an easy-to-follow format that was designed for use during 5S events. It provides color images of real-world 5S solutions including before and after pictures from the field. It also supplies readers with online access to all of the forms and documents needed for an effective 5S program. All the forms and documents are provided in an easily editable format to fit any operation. | 5S Made Easy A Step-by-Step Guide to Implementing and Sustaining Your 5S Program

GBP 175.00
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The Executive's Guide to AI and Analytics The Foundations of Execution and Success in the New World

The Executive's Guide to AI and Analytics The Foundations of Execution and Success in the New World

The Problem? Companies are failing to deliver on AI and analytics with over half stating they are not yet treating data as a business asset. Over half admit that they are not competing on data and analytics. Seven out of 10 companies in a 2020 MIT study reported minimal or no impact from AI so far. Among the 90% of companies that have made some investment in AI fewer than 2 out of 5 (40%) report business gains from AI in the past three years. And only about 25% of organizations have actually forged this data-driven culture. Is investment lacking? No. Companies now are spending more than ever in data analytics and AI technologies. Is it a lack of technology? No. There are fascinating breakthroughs occurring on all fronts with image voice and streaming pattern recognition on the forefront. Is it a lack of technical talent? Not really. While some studies cite that we need to train more data scientists developers and related professionals the curve of demand by supply is dampening. Is it a lack of creating an executable strategic plan? Yes. While there has been a lot of strategic wishing organizations lack meaningful strategic plans. Specifically the development of executable strategies and the leadership to see these strategies brought to fruition. This is the problem. Lack of execution and lack of incorporating key components that align and enable execution of the business strategy to delivery is killing AI and analytics programs. Scott Burk and Gary D. Miner have written this book for executives at all levels who are charged with executing on analytics that need to address this issue. The book provides unique insights into repairing the gaps that programs need to fill to provide value from analytics programs. It complements their three-part series It’s All Analytics! by focusing on leadership decisions that augment data literacy organizational architecture and AI case studies. | The Executive's Guide to AI and Analytics The Foundations of Execution and Success in the New World

GBP 28.99
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Healthcare Digital Transformation How Consumerism Technology and Pandemic are Accelerating the Future

Healthcare Digital Transformation How Consumerism Technology and Pandemic are Accelerating the Future

This book is a reference guide for healthcare executives and technology providers involved in the ongoing digital transformation of the healthcare sector. The book focuses specifically on the challenges and opportunities for health systems in their journey toward a digital future. It draws from proprietary research and public information along with interviews with over one hundred and fifty executives in leading health systems such as Cleveland Clinic Partners Mayo Kaiser and Intermountain as well as numerous technology and retail providers. The authors explore the important role of technology and that of EHR systems digital health innovators and big tech firms in the ongoing digital transformation of healthcare. Importantly the book draws on the accelerated learnings of the healthcare sector during the COVID-19 pandemic in their digital transformation efforts to adopt telehealth and virtual care models. Features of this book: Provides an understanding of the current state of digital transformation and the factors influencing the ongoing transformation of the healthcare sector. Includes interviews with executives from leading health systems. Describes the important role of emerging technologies; EHR systems digital health innovators and more. Includes case studies from innovative health organizations. Provides a set of templates and frameworks for developing and implementing a digital roadmap. Based on best practices from real-life examples the book is a guidebook that provides a set of templates and frameworks for digital transformation practitioners in healthcare. | Healthcare Digital Transformation How Consumerism Technology and Pandemic are Accelerating the Future

GBP 31.99
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Everyone's Problem Solving Handbook Step-by-Step Solutions for Quality Improvement

Everyone's Problem Solving Handbook Step-by-Step Solutions for Quality Improvement

The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems. Five-Step Problem-Solving Process Identify the problem: Clearly state what needs improvement. Analyze: Determine what causes the problem to occur. Evaluate Alternatives: Identify and select actions to reduce or eliminate the problem. Test Implement: Implement these actions on a trial basis to determine their effectiveness. Standardize: Ensure that useful actions are preserved. | Everyone's Problem Solving Handbook Step-by-Step Solutions for Quality Improvement

GBP 170.00
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Lean – Let’s Get It Right How to Build a Culture of Continuous Improvement

Lean – Let’s Get It Right How to Build a Culture of Continuous Improvement

Lean – Let’s Get It Right!: How to Build a Culture of Continuous Improvement (978-0-367-42991-1 340939) Shelving Guide: Business & Management / Lean Management This book addresses the root causes of why a majority of Lean transformations have not met expectations. More importantly it provides the information needed to turn around the failure mechanisms and transform them into critical success factors. Lean – Let’s Get It Right! delves into the psychology of change and motivation and clarifies the roles and responsibility changes which are required for alignment with Lean principles. While the author includes a review of Lean principles the majority of the book either provides more depth of understanding of the principles or highlights how misalignment can thwart Lean transformation efforts. What this provides is not only clarity but it establishes a solid reference point or framework to guide the Lean strategy. The reader will begin to see how the principles are not simply a random set of characteristics or features of Lean but are actually a set of fundamental beliefs on which all else is based. Though repeated throughout the book that an organization must develop the specifics of their own Lean roadmap this book concludes with guidance on making it happen. This book with its primary focus on people leadership and principles and less so on the details of tools and techniques can be thought of as providing the few critical missing puzzle pieces to enable an effective Lean transformation. | Lean – Let’s Get It Right How to Build a Culture of Continuous Improvement

GBP 39.99
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Preparing for Continuous Quality Improvement for Healthcare Sustainability through Functional Tree Structures

Preparing for Continuous Quality Improvement for Healthcare Sustainability through Functional Tree Structures

This book provides a set of detailed instructions to help you construct your departmental divisional or organizational functional tree structure (FTS) and work towards world-class service. Preparing for Continuous Quality Improvement for Healthcare: Sustainability through Functional Tree Structures outlines a method that will enable your organization to set a stable base for future improvements that are sustainable and create breakthrough improvements in service quality and costs. More importantly the FTS method outlined in the book will provide you with the tools to build processes tailored to your customers specifications and standards. It will enable you to improve your department division and entire organization and edge ahead of your competition. The book explains why organizations steeped in process improvement need to re-evaluate and re-establish their procedures especially if initial outcomes have not met expectations. Illustrating key concepts with examples case studies and flow charts it provides you with a clear understanding of organizational functional structure and how to document current organizational and departmental functional tree structures. Describing how to identify a department's functional deficits shortcomings and waste it explains how to select the best course of action for your organization. After reading this book you will be able to create a pictorial representation of your organization's current functional structure and select the best course of action for achieving sustainable advancements in service quality and costs. The book will help to convert your managers from a people-management mentality to one of process management transforming leaders to educators and not guards. | Preparing for Continuous Quality Improvement for Healthcare Sustainability through Functional Tree Structures

GBP 170.00
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Innovative Lean Development How to Create Implement and Maintain a Learning Culture Using Fast Learning Cycles

Innovative Lean Development How to Create Implement and Maintain a Learning Culture Using Fast Learning Cycles

Innovation is the engine that drives much of what is called success in business and industry. Incorporating the fundamental principles of lean manufacturing and the rules and behaviors of structured innovation into the development process innovative lean development unleashes the creativity of everyone involved in developing new products services or processes; speeds the process; and leads to higher quality. Written by two experts who have successfully made the road by walking it for more than 20 years Innovative Lean Development: How to Create Implement and Maintain a Learning Culture Using Fast Learning Cycles focuses on six key areas necessary for dramatic development. It shows you how to 1. Identify and fill user gaps 2. Use multiple learning cycles 3. Stabilize the development process 4. Capture knowledge 5. Use rapid prototyping 6. Apply lean management principles including learning cycles and visual boards Applying these principles the authors have helped development teams cut development time in half and increase speed to market while delivering award-winning quality solutions. In this manual they share those examples while providing a road map that all companies can follow to reach a lean development culture one where creative thinking and practice converge in ways that lead to innovation improvement and success. | Innovative Lean Development How to Create Implement and Maintain a Learning Culture Using Fast Learning Cycles

GBP 170.00
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The Resilient Healthcare Organization How to Reduce Physician and Healthcare Worker Burnout

The Resilient Healthcare Organization How to Reduce Physician and Healthcare Worker Burnout

Professional burnout is an epidemic in America. Approximately half of physicians and nurses are affected and at risk for themselves and their patients. Much has been written about professional burnout. The term was originally coined in the 1970s by American psychologist Herbert Freudenberger to describe the consequences of severe stress and high ideals experienced by people working in helping professions. Since then many books have been written to address this looming national public health crisis. But unfortunately there has been much less written from a solution standpoint: getting to the root cause of why this is occurring now more than ever. The Resilient Healthcare Organization engages readers focusing on physicians and healthcare professionals and their experiences and how they overcame a loss of enthusiasm for work feelings of cynicism and a low sense of personal accomplishment. The feelings of emotional exhaustion are characterized by depersonalization and perceived ineffectiveness. These are the cardinal features that define burnout and affect almost 50% of physicians and 30–70% of nurses. This book addresses why burnout is viewed as a threat and how it can be fought. The author discusses the contributing factors and solutions at the health system and societal level. Additionally this book explores the current and future etiology and impacts on physicians and healthcare professionals with a significant emphasis on solutions at both the individual level and the system level. Contributors: Patricia S. Normand MD Bruce Flareau MD Kathleen Ferket MSN APRN Daniel Edelman DO and Peter B. Angood MD. | The Resilient Healthcare Organization How to Reduce Physician and Healthcare Worker Burnout

GBP 31.99
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Project Management for Performance Improvement Teams

Project Management for Performance Improvement Teams

Project Management for Performance Improvement Teams (or PM4PITs for short) provides practical guidance based on innovative concepts for project teams - especially Performance Improvement Teams (PITs)—and their Project Managers on how to successfully complete individual projects and programs using an ingenious and scalable framework based on an innovative foundation fusing together elements of Project Management Innovation Management and Continual Improvement. This book lays out how Project and Program Managers and their teams can do those right projects the right way one project at a time. It details what continual improvement change and innovation are why they are so important and how they apply to performance improvement—both incremental and transformative. The authors examine the four types of work and workforce management in organizations Strategic Operations Projects and Crises using four common comparative variables: Proactive/Preventive versus Reactive/Corrective Temporary/Unique versus Ongoing/Repetitive Innovative versus Maintaining the Status Quo and Schedule Focus: Fiscal Year versus Short Term versus Long Term. These comparisons set the stage for the uniqueness of the third type: Projects (and Programs) that are fundamentally change-driven.

GBP 27.99
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The Green Six Sigma Handbook A Complete Guide for Lean Six Sigma Practitioners and Managers

The Green Six Sigma Handbook A Complete Guide for Lean Six Sigma Practitioners and Managers

This book is a hands-on single-source reference of tools techniques and processes integrating both Lean and Six Sigma. This comprehensive handbook provides up-to-date guidance on how to use these tools and processes in different settings such as start-up companies and stalled projects as well as establish enterprises where the ongoing drive is to improve processes profitability and long-term growth. It contains the hard Six Sigma approach as well as the flexible approach of FIT SIGMA which is adaptable to manufacturing and service industries and also public sector organisations. You will also discover how climate change initiatives can be accelerated to sustainable outcomes by the holistic approach of Green Six Sigma. The book is about what we can do now with leadership training and teamwork in every sphere of our businesses. Lean originally developed by Toyota is a set of processes and tools aimed at minimising wastes. Six Sigma provides a set of data-driven techniques to minimise defects and improve processes. Integrating these two approaches provides a comprehensive and proven approach that can transform an organisation. To make change happen we need both digital tools and analog approaches. We know that there has been a continuous push to generate newer approaches to operational excellence such as Total Quality Management Six Sigma Lean Sigma Lean Six Sigma and FIT SIGMA. It is vital that we harness all our tools and resources to regenerate the economy after the Covid-19 pandemic and make climate change initiatives successful for the survival of our planet. Six Sigma and its hybrids (e. g. Lean Six Sigma) should also play a significant part. Over the last three decades operational performance levels of both public sector and private sector organisations improved significantly and Lean Six Sigma has also acted as a powerful change agent. We urgently need an updated version of these tools and approaches. The Green Six Sigma Handbook not only applies appropriate Lean and Six Sigma tools and approaches fitness for the purpose but it aims at sustainable changes. This goal of sustainability is a stable bridge between Lean Six Sigma and climate change initiatives. Hence when the tools and approaches of Lean Six Sigma are focused and adapted primarily to climate change demands we get Green Six Sigma. | The Green Six Sigma Handbook A Complete Guide for Lean Six Sigma Practitioners and Managers

GBP 42.99
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Applying Entrepreneurship to the Arts How Artists Creatives and Performers Can Use Startup Principles to Build Careers and Generate Income

Applying Entrepreneurship to the Arts How Artists Creatives and Performers Can Use Startup Principles to Build Careers and Generate Income

This book puts successful startup tools in the hands of creators: performers artists entertainers creatives and media makers seeking to launch like a business and generate more income. Readers will learn essential entrepreneurial principles taught to founders in the startup community. Creatives who read this book will learn: How to launch their creative startups Ways to run and market their venture efficiently Effective methods to test new services products and experiences To incorporate their entire skill set in an authentic way That they can do all of this now without business classes or special training With actionable information real-world case studies as examples and specific steps to build business acumen from an artistic perspective this book puts entrepreneurial tools into the frameworks and mindsets of those working in creative fields. Paula Landry MBA is a creator writer/filmmaker and musician who has been teaching and coaching creatives for a decade through undergraduate and graduate programs in New York City as well as at various non-profits. | Applying Entrepreneurship to the Arts How Artists Creatives and Performers Can Use Startup Principles to Build Careers and Generate Income

GBP 31.99
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Handbook of Concierge Medical Practice Design

Handbook of Concierge Medical Practice Design

In concierge medicine physicians develop amenities-rich membership programs and collect a monthly or annual membership fee to pay for the amenities in addition to the medical services rendered. Handbook of Concierge Medical Practice Design examines the many considerations physicians must make prior to transitioning their practices into concierge services. Maria K. Todd a recognized expert in concierge medicine branding consulting healthcare marketing medical tourism planning and physician practice administration explains how to set up a concierge practice. She describes how this new business model affects workflow and outlines financial considerations including managed care payer relations the hybrid practice and predictive modeling to uncover the hidden factors that affect bottom-line performance. The book supplies readers with models for creating a business plan and a strategy for transforming a practice into a concierge practice. It concludes by covering the legal aspects of creating a concierge practice. It includes patient acquisition and retention strategies as well as detailed plans for adding additional doctors and physician extenders such as nurse practitioners and physician assistants. The book provides sample employment contracts and advice on how to select and work with consultants. It includes chapters on business process re-engineering workflow management financial considerations competitive analysis developing a business plan and how to market the new practice.

GBP 175.00
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Andy & Me Crisis & Transformation on the Lean Journey

Andy & Me Crisis & Transformation on the Lean Journey

Second Edition of a Shingo Prize Winner Based on the author's personal experience with Toyota�s master teachers and with companies in the midst of great change Andy and Me: Crisis and Transformation on the Lean Journey now in its second edition is a business novel set in a failing New Jersey auto plant focusing on the tribulations of Tom Pappas the plant manager. The situations characters and plant politics will ring true with many readers. In a cool readable style this highly popular work follows Tom's relationship with Andy Saito a reclusive retired Toyota guru whom Tom persuades to help save his plant through the teaching of the legendary Toyota Production System (TPS). On this journey the reader learns that TPS is more than just a collection of tools; it entails a new way of thinking and behaving. Though Tom finds success � both in his plant and in his personal life � he learns from Andy that successful improvement is endless and eternal. This edition includes study questions after each chapter to support your learning and help you tell some of your own stories. Pascal Dennis discusses the 2nd edition of his Shingo Prize-winning book Andy and Me. | Andy & Me Crisis & Transformation on the Lean Journey

GBP 175.00
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Pursuing Excellence A Values-Based Systems Approach to Help Companies Become More Resilient

Pursuing Excellence A Values-Based Systems Approach to Help Companies Become More Resilient

This book is for the people who lead our companies. Our world suffered a staggering blow. We will recover. Many of our companies are still suffering. Some of them will not recover. We’re in a time of disruption. A company’s culture will play a big part in managing through this disruption. Senior leaders must establish a clear purpose a strong set of core values and a plan to translate strategy into action. Companies will be seeking to transform to become more efficient and resilient. Most attempts to do so fail. They fail because we try to solve the wrong problem with the wrong system. We attempt to change the way people act. But to achieve sustained improvement we must focus on changing the way they think. Over the last thirty years we’ve experimented with Lean Six Sigma and other improvement initiatives. Each failed to move beyond average performance and sustain transformational improvement. Average then became a learned behavior. To move forward we must unlearn some things. We must change our problem definition and our defined systems. And we can do this by framing the problem through the lens of Operational Excellence. | Pursuing Excellence A Values-Based Systems Approach to Help Companies Become More Resilient

GBP 19.99
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Giving Wings to Her Team A Novel About Learning to Coach the Toyota Kata Way

Giving Wings to Her Team A Novel About Learning to Coach the Toyota Kata Way

Denise dreamed of being the kind of leader who empowered and engaged her people but was becoming frustrated and disillusioned. Denise - a fast-rising young consultant at a large advisory firm - lands a job as a manager in industry. Crisis strikes as low-cost competitors take market share and general chaos generates late shipments. Denise goes into Lean consulting mode but quickly learns her supervisors are not buying it. They're not engaged and they find the Lean tools confusing and a distraction from their goals of getting product out. It's going to take some magic - magic that's available to you the reader too! Come with Denise on a journey of discovery and skill development as she moves beyond the tools and concepts of Lean and focuses on daily practice that helps her supervisors achieve their goals. It's about an approach called Toyota Kata that helps anyone develop and apply scientific thinking - an exploratory mindset of curiosity and experimentation. A mentor from an unlikely place appears and shares with Denise how to coach her team. Once her supervisors dig into real problems they face every day they begin to engage. Step by step with insightful inputs from her mentor Denise starts developing the skills to become a coaching manager. She watches her team meet their current challenges and be ready for more. When you teach and practice scientific thinking and coaching skills you give wings to your team and new worlds of opportunity open up. If you're a manager you'll identify with how the team in this story goes beyond general preaching about best practices to practicing how to get to where they want to be. If you're a Lean practitioner frustrated with applying tools with a limited half life you'll learn how to develop people so they can achieve their most important goals and keep going. And if you're already a Toyota Kata practitioner well . you will love this book! | Giving Wings to Her Team A Novel About Learning to Coach the Toyota Kata Way

GBP 24.99
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The Framework for Innovation A Guide to the Body of Innovation Knowledge

The Framework for Innovation A Guide to the Body of Innovation Knowledge

The innovation infrastructure and master plan described in this book offers a detailed and comprehensive approach to one of the most difficult and challenging problems facing entrepreneurs involved in innovation at any scale enterprise: the problem of how to govern your organization’s innovation initiatives in the middle of turbulent change. Progress in any field requires the development of a framework a structure that organizes the accumulating knowledge enables people to master it and unifies the key discoveries into a set of principles that makes them understandable and actionable. For starters successful innovation requires an integrated design process beginning with integration in the design of the enterprise the design of the product along with the design and implementation of new technologies. Such an integrated design effort requires good collaboration and management of the design framework and should be supported by efficient knowledge management techniques and tools; If innovation is to help a business grow and improve its competitiveness it is also important to plan the innovation carefully. This book provides a holistic multidisciplinary framework that will enable your organization and its leaders to take a strategic approach to innovation. The framework combines non-traditional creative approaches to business innovation with conventional strategy development models. The framework model brings together perspectives from many complementary disciplines: the non-traditional approaches to innovation found in the business creativity movement; multiple-source strategy consulting; the new product development perspective of many leading industrial design firms; qualitative consumer/customer research; future-based research found in think tanks and traditional scenario planning; and organizational development (OD) practices that examine the effectiveness of an organization’s culture processes and structure. Though some ideas may just fall from the sky or come out of the blue an organization should also have a strategic vision of how the business and the enterprise will successfully develop. It should not just wait for the innovation to arrive arbitrarily but rather proactively plan for innovation incorporating market trends the competitive landscape new technology availability and changes in customer preferences and trends in order to create a flexible in-house innovation process. Such an enterprise will also pro-actively manage the knowledge supply chain that supports innovation as outlined in this book #7 of Management Handbook for Results series. The framework outlined in this handbook consists of a well-integrated cohesive set of practices that inspires imaginative innovation teams to look beyond the obvious and explore a broad range of possibilities to identify significant opportunities and make informed decisions about the most promising paths to pursue. The goal is to create a shared vision for growth along with defining pragmatic action plans that bridge from the future back to the present while attempting to align the organization around the requirements for success. | The Framework for Innovation A Guide to the Body of Innovation Knowledge

GBP 39.99
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Thriving at the Edge of Chaos Managing Projects as Complex Adaptive Systems

Thriving at the Edge of Chaos Managing Projects as Complex Adaptive Systems

For many organizations the way in which projects are managed is a fundamental factor in how well they can prosper in today’s marketplace. Unfortunately the current solutions available to companies for managing projects are proving to be increasingly ineffective in a complex world that is becoming more and more dynamic and unpredictable. Organization’s pay for this complexity in delayed time-to-market slow response to customer needs and decreased productivity. While tweaking the current project management paradigm may provide some minimal gains to have a real impact requires a fundamental change in mindset. New business models like Uber and AirBnB show us that the most efficient operations in today’s business environment behave like complex adaptive systems (CAS) where self-managing participants following a set of simple rules organize themselves to solve incredibly complex problems. Instead of trying to function like a well-oiled machine where things work like clockwork companies like Uber function more like an organism that is alive and constantly changing. They fully embrace the characteristics of a CAS. Viewing an organization as a complex adaptive system drives a radically new philosophy of project management that is much better suited to the needs of the 21st-century organization and can provide the quantum leap improvement in project production that we are looking for. This book exposes the assumptions underlying the accepted paradigm of project management describes the common practices that are based on those assumptions analyzes why these practices are unhelpful and even harmful and proposes an alternative sometimes seemingly counter intuitive approach to project management based on CAS thinking. By the end of the book the reader will have a completely new perspective on the way projects can be managed in their organization and how they can quickly start reaping the benefits provided by a CAS-driven management methodology and supporting toolset that is more in tune with today’s business demands - and that turns complexity into a competitive advantage. | Thriving at the Edge of Chaos Managing Projects as Complex Adaptive Systems

GBP 31.99
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Practical Lean Accounting A Proven System for Measuring and Managing the Lean Enterprise Second Edition

Practical Lean Accounting A Proven System for Measuring and Managing the Lean Enterprise Second Edition

The methods and concepts presented in the bestselling first edition revolutionized the approach to the management and control of Lean companies. Enhanced with extensive end-of-chapter exercises and downloadable resources with Lean accounting tools the second edition of this preeminent practitioner’s guide is now suitable for classroom use. Practical Lean Accounting: A Proven System for Measuring and Managing the Lean Enterprise Second Edition explains exactly what it takes to transform a traditional accounting system to one that supports and enhances a company’s Lean efforts. Defining the fundamental principles of Lean accounting it demonstrates how to use them to identify and eliminate wasteful transactions. The book includes coverage of cell performance measurement use of the box score operational and financial planning cost targeting Lean accounting diagnostics and value stream mapping. Retaining the easy-to-use format that made the first edition a bestseller this updated edition includes:A new section on the use of value stream performance measurements in continuous improvementA re-written Target Costing chapter that emphasizes a value-based approach to the management of the Lean value systemA Lean Accounting Diagnostic tool to help you assess progress and develop a plan for implementing changesCutting-edge examples that illustrate implementation in accounting departmentsDownloadable resources with data from the ECI Value Stream Cost Analysis case study included in the text Excel templates and end-of-chapter questions with solutionsThe book contains a wealth of tools that makes it ideal for company training sessions and advanced undergraduate and graduate-level courses. For each major example provided two similar problems are included—one for instructors to guide students through and a second for students to work through on their own. An additional set of problems and questions for testing purposes are also available to instructors on the authors’ website. Unfortunately during the publishing process mistakes can be made that are not caught before the book is printed. Productivity Press takes great care to catch any errors prior to the printing stage. | Practical Lean Accounting A Proven System for Measuring and Managing the Lean Enterprise Second Edition

GBP 170.00
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Lean for the Process Industries Dealing with Complexity Second Edition

Lean for the Process Industries Dealing with Complexity Second Edition

Compared to its widespread implementation across almost all areas of production Lean improvement efforts lag within the process industries. While many innovators have successfully applied Lean principles to these industries during the past three decades most of those pioneering efforts were never recorded to guide the improvement efforts of others. Drawing on more than 40 years of application experience at one of the world’s largest chemical and materials manufacturers coupled with 10 years in private practice Peter King corrects this void by providing the first comprehensive resource written explicitly for change agents within the process industries. Focusing on areas where the improvement needs of the process industry differ from parts assembly manufacturing Lean for the Process Industries: Dealing with Complexity Second Edition: Covers each of the eight wastes commonly described in Lean literature looking at how they manifest themselves in process operations. Explains how to adapt value stream mapping for process operations. Shows how to identify the root causes of bottlenecks and how to manage them to optimize flow until they can be eliminated. Provides practical techniques to overcome the barriers which have prevented the application of Cellular Manufacturing to process operations. Discusses the role of business leadership in a Lean strategy describing both enabling and counter-productive management behaviors Since the publication of the first edition of this book Peter King has been busy consulting with food beverage gasoline additive and nutraceutical companies - these new experiences have broadened his perspectives on certain Lean processes and have given him a richer set of examples to discuss in this new edition. While Value Stream Mapping is a very powerful tool to understand flow bottlenecks and waste in an operation the traditional format as presented in many other books does not describe all of the data required to fully understand process flow and its detractors. This new edition highlights the necessary additions with examples of why they are useful. Product wheel scheduling achieves production leveling in a far more comprehensive and effective way than traditional heijunka methods. This edition has a more thorough description of the wheel concept and design steps and more examples from actual applications. | Lean for the Process Industries Dealing with Complexity Second Edition

GBP 48.99
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Mastering Facilitation A Guide for Assisting Teams and Achieving Great Outcomes

Mastering Facilitation A Guide for Assisting Teams and Achieving Great Outcomes

With business and organisations moving at an ever-faster pace and facing evermore demanding challenges the need for efficient succinct and productive interaction between individuals of those businesses and organisations is more important than ever. With the bounds of communication restrictions abandoned through technological advances (we can now see and hear anyone across any manner of virtual platforms anywhere around the globe) and with a greater understanding of the underlying dynamics of human interaction unprecedented pressure has been thrust upon the individual or individuals who often enable these dynamic interactions: the facilitator. Many of us have at one time or other been responsible for a meeting – whether between a small number of individuals or an entire organisation of hundreds or possibly thousands of businessmen and women. Or perhaps we’ve had to be the mediator in a family dispute closer to home or managed a discussion between two feuding friends or colleagues. One way or another chances are all of us have been a facilitator at some point in our lives. With the ever-growing demands placed on facilitators this book delivers a methodical and structured approach to facilitation. This book is the definitive guide to instruct and assist facilitators – both new and experienced – with a set of guidelines and underlying theory that will benefit any facilitator whether as a mediator between two individuals single-handedly facilitating a group of 100 or working as part of a facilitation team in a multinational corporation. The first part of the book develops the core basic skills of those new to the art of facilitating. There are many examples and exercises to show the reader how to apply them in different situations. The second part of the book is for more experienced facilitators as it focuses on more advanced skills and tackling difficult situations. Specific tools and techniques are illustrated for the reader. Essentially this book is aimed at developing and mastering the art of facilitation. Facilitation is the art of getting the best out of groups of people to brainstorm solve problems and gain consensus. Based on 30 years’ experience of the author and running multiple facilitation training courses across the globe this book is aimed at upskilling people managers and leaders to drive change and consensus with groups through running workshops and meetings. | Mastering Facilitation A Guide for Assisting Teams and Achieving Great Outcomes

GBP 35.99
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Hospital Capacity Management Insights and Strategies

Hospital Capacity Management Insights and Strategies

Hospital Capacity Management: Insights and Strategies details many of the key processes procedures and administrative realities that make up the healthcare system we all encounter when we visit the ED or the hospital. It walks through in detail how these systems work how they came to be this way why they are set up as they are and then in many cases why and how they should be improved right now. Many examples pulled from the lifelong experiences of the authors published studies and well-documented case studies are provided both to illustrate and support arguments for change. First and foremost it is necessary to remember that the mission of our healthcare system is to take care of patients. This has been forgotten at times causing many of the issues the authors discuss in the book including hospital capacity management. This facet of healthcare management is absolutely central to the success or failure of a hospital both in terms of its delivery of care and its ability to survive as an institution. Poor hospital capacity management is a root cause of long wait times overcrowding higher error rates poor communication low satisfaction and a host of other commonly experienced problems. It is important enough that when it is done well it can completely transform an entire hospital system. Hospital capacity management can be described as optimizing a hospital’s bed availability to provide enough capacity for efficient error-free patient evaluation treatment and transfer to meet daily demand. A hospital that excels at capacity management is easy to spot: no lines of people waiting and no patients in hallways or sitting around in chairs. These hospitals don’t divert incoming ambulances to other hospitals; they have excellent patient safety records and efficiently move patients through their organization. They exist but are sadly in the minority of American hospitals. The vast majority are instead forced to constantly react to their own poor performance. This often results in the building of bigger and bigger institutions which instead of managing capacity simply create more space in which to mismanage it. These institutions are failing to resolve the true stumbling blocks to excellent patient care many of which you may have experienced firsthand in your own visit to your hospital. It is the hope of the authors that this book will provide a better understanding of the healthcare delivery system. | Hospital Capacity Management Insights and Strategies

GBP 39.99
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Customer Relationship Management (CRM) for Medium and Small Enterprises How to Find the Right Solution for Effectively Connecting with Your

Customer Relationship Management (CRM) for Medium and Small Enterprises How to Find the Right Solution for Effectively Connecting with Your

Customer Relationship Management (CRM) systems are a growing topic among small- and medium-sized enterprises entrepreneurs and solopreneurs and it is completely clear that CRM is a tool that businesses should have in place to manage sales processes. Teams of salespeople must have a system to run their daily activities and small businesses and solopreneurs must track their marketing effort a functioning structure for maintaining their contacts with prospects and clients to improve the effectiveness of their sales effort. CRM once only available to large corporations is now powerful technology for small and medium businesses. Small and medium businesses are now able to implement CRM solutions under a more cost-effective balance as an alternative to traditional tools like Salesforce Dynamics or Oracle. The reason for the success is mainly the simplicity of the new tools and solutions that have been developed for the management of sales processes. This book discusses how to implement a CRM from the perspective of the businessperson—not the more typical IT consultant or the technical staff. It benefits business development sales management and sales process control. Small business owners must understand why and how implementing a CRM will create value for their business—how it will focus on business development sales management and how sales leads develop into happy customers. Small business owners must first understand what a CRM system is how it works what its main functions are and how it serves to manage workflows in the company’s sales department. Generally entrepreneurs struggle to find the time to read and study complex and fully comprehensive books. This book provides direct operational guidelines to those who need easy-to-read information about how to use CRM effectively. Business professionals must be able to set up CRM systems and avoid mistakes and wasting time. This book provides an overview of what can be done with CRM and how it happens to empower businesspeople to find new customers and win business opportunities. This book discusses the logic of CRM in sales giving tips and explanations on why and what happens when CRM is implemented in a specific way. Essentially this book gives the entrepreneur the know-how behind CRM in sales in general terms supporting enhanced customer relationships. | Customer Relationship Management (CRM) for Medium and Small Enterprises How to Find the Right Solution for Effectively Connecting with Your

GBP 31.99
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