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Lean Higher Education Increasing the Value and Performance of University Processes

Lean Higher Education Increasing the Value and Performance of University Processes

In an environment of diminishing resources growing enrollment and increasing expectations of accountability Lean Higher Education: Increasing the Value and Performance of University Processes provides the understanding and the tools required to return education to the consumers it was designed to serve the students. It supplies a unifying framework for implementing and sustaining a Lean Higher Education (LHE) transformation at any institution regardless of size or mission. Using straightforward language relevant examples and step-by-step guidelines for introducing Lean interventions this authoritative resource explains how to involve stakeholders in the delivery of quality every step of the way. The author details a flexible series of steps to help ensure stakeholders understand all critical work processes. He presents a wealth of empirical evidence that highlights successful applications of Lean concepts at major universities and provides proven methods for uncovering and eliminating activities that overburden staff yet contribute little or no added value to stakeholders. Complete with standardized methods for correctly diagnosing workplace problems and implementing appropriate solutions this valuable reference arms you with the understanding and the tools to effectively balance the needs of all stakeholders. By implementing the Lean practices covered in these pages your school will be better positioned to provide higher quality education at reduced costs with efficient processes that instill pride maximize value and respect the long-term interests of your students faculty and staff. | Lean Higher Education Increasing the Value and Performance of University Processes

GBP 175.00
1

Lean Daily Management for Healthcare A Strategic Guide to Implementing Lean for Hospital Leaders

Lean Daily Management for Healthcare A Strategic Guide to Implementing Lean for Hospital Leaders

You likely don‘t need any more tools programs or workshops to improve your hospital. What you need is a simple and consistent approach to manage problem-solving. Filling this need this book presents a Lean management system that can help break down barriers between staff directors and administration and empower front-line staff to resolve their own problems. Lean Daily Management for Healthcare: A Strategic Guide to Implementing Lean for Hospital Leaders provides practical step-by-step guidance on how to roll out Lean daily management in a hospital setting. Ideal for leaders that may feel lost in the transition process the book supplies a roadmap to help you identify where your hospital currently is in its Lean process where it‘s headed and how your role will change as you evolve into a Lean leader. Illustrating the entire process of implementing Lean daily management the book breaks down the cultural progression of units into discreet objectively measurable phases. It identifies what leaders at all levels of the organization must do to progress units into the next phase of development. Complete with case studies from different service areas in the hospital the book explains how to link problem-solving boards together to achieve meaningful and measurable improvements in: the emergency department the operating room discharge times clinics quality and patient satisfaction. After reading this book you will understand how consistent rounding a few whiteboards pen-and-paper data and a focused effort on working the Plan-Do-Study-Act cycle can help you build a common problem-solving bench strength throughout your organization establishing the framework upon which future improvement can be built. | Lean Daily Management for Healthcare A Strategic Guide to Implementing Lean for Hospital Leaders

GBP 170.00
1

Applying Lean in Health and Social Care Services Improving Quality and the Patient Experience at NHS Highland

Applying Lean in Health and Social Care Services Improving Quality and the Patient Experience at NHS Highland

Organizations around the world are using Lean to redesign care and improve processes in a way that achieves and sustains meaningful results for patients staff physicians and health systems. This book systematically describes how NHS Highland uses Lean principles and mindsets to improve safety quality access and morale while reducing costs and increasing capacity. Existing books often describe the gains obtained by using Lean methods but often do not describe the underlying concepts and methods in details. Other books describe continuous improvement work or specific techniques such as daily management in detail. This book seeks to occupy a middle space by providing an overview of the range of Lean ideas applicable to healthcare with sufficient examples and cases studies from NHS Highland and partner organizations so readers can see them in use and practice. | Applying Lean in Health and Social Care Services Improving Quality and the Patient Experience at NHS Highland

GBP 31.99
1

Process Redesign for Health Care Using Lean Thinking A Guide for Improving Patient Flow and the Quality and Safety of Care

Process Redesign for Health Care Using Lean Thinking A Guide for Improving Patient Flow and the Quality and Safety of Care

Process Redesign for Health Care Using Lean Thinking is a response to a simple but hard to answer question and is the result of the experiences of a working doctor who was also the chief safety and quality officer of an Australian teaching hospital. At this hospital he observed that the Emergency Department was staff by talented well-trained and respected doctors and nurses. The facilities were modern and the work load unexceptional but the department was close to melt down. Bad things were happening to patients everyone was blaming each other lots of things had been tried but nothing was getting better and no one could explain why. The problem was not a lack of technical knowledge or expertise the problem was that no one stood back and said what’s the best way to move 200 or 300 patients a day through the complicated and varying sequence of steps needed to sort out the many different problems that bring patients to our department? These challenges are faced by hospitals and health services all over the world. There are difficulties with patient flow congestion queues inefficient utilization of resources problems engaging clinical staff in improvement programs adverse incidents and budget constraints. Lean thinking and value stream analysis gives hospitals and health services struggling with these issues the insights they need to help themselves. This book provides a method that systematically turns those insights into working programs of service and system redesign. The book is divided into two sections. The first section gives the background to the approach and systematically works through the Process Redesign methodology step-by-step. The second section is a series of case studies that show the methodology in action what worked and what didn’t work. The goal of any process redesign is simple: the right care for the right person at the right time in the right place and right the first time. This book helps the people who work in hospitals and health services realize these goals by working together. | Process Redesign for Health Care Using Lean Thinking A Guide for Improving Patient Flow and the Quality and Safety of Care

GBP 48.99
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Continuous Improvement in Higher Education How to Begin Your Institution’s Lean Journey

Continuous Improvement in Higher Education How to Begin Your Institution’s Lean Journey

Is your college or university struggling with how to adapt to budget cuts changing student needs technology or regulatory changes? Do you have a program or staff assigned to help coordinate change efforts? Are you ready to become more proactive in how you react to the changes that affect your institution? Structured continuous process-improvement programs have benefitted manufacturing companies for decades but what works in manufacturing does not work the same way in education! This book written by a higher education Lean practitioner using real examples from higher education shows you how to create a continuous-improvement program specifically for higher education It walks you through the key steps for building your first-year continuous-improvement plan. It provides templates checklists and best practices to assist in your planning process. Whether you are a Lean novice or a current Lean/continuous-improvement practitioner this book will add tools to your tool kit and lay the groundwork for successful change initiatives. | Continuous Improvement in Higher Education How to Begin Your Institution’s Lean Journey

GBP 31.99
1

Performance Management in Healthcare From Key Performance Indicators to Balanced Scorecard

Performance Management in Healthcare From Key Performance Indicators to Balanced Scorecard

Performance management often referred to as process management is a strategy that can be used to achieve an optimum mix of quality safety patient satisfaction and solvency. The basis of performance management is the effective use of resources as measured by quantifying processes and outcomes using key performance indicators (KPIs) – core measures that gauge the performance of an organization in particular areas. There is more to performance management than selecting a few KPIs from a list and feeding them into a graphical dashboard system. It’s about behavior change leadership and vision. Written for administrators clinical staff process improvement managers and information technology personnel of healthcare organizations this second edition provides the knowledge necessary to provide the leadership and vision for a performance measurement initiative. This practical resource provides a high-level review of the quality/safety initiatives in healthcare describes the implementation process from an IT perspective and offers high-level clinical financial and cultural details. It features an extensive listing of clinical and non-clinical KPIs: a glossary including financial medical and operational terms; and appendices of organizations and sources of indicators and benchmarks. | Performance Management in Healthcare From Key Performance Indicators to Balanced Scorecard

GBP 59.99
1

The Basics of Line Balancing and JIT Kitting

The Basics of Line Balancing and JIT Kitting

Accessible to the Lean novice and shop floor employee The Basics of Line Balancing and JIT Kitting explores line balancing and the pre-assembly of components into a finished product in a just-in-time fashion (JIT Kitting). It explains how to use time studies develop yamazumi charts discover and eliminate waste balance your line and create new standard work content for the shop floor. The book facilitates a clear understanding of the seven deadly wastes (muda) as well as what you can do to eliminate them from your facility. Describing the purpose and use of standard work it explains how to properly staff work cells and how to develop flex plans for fluctuations in demand using this data. The first few chapters explain how to determine takt time and how to use that information along with time studies to identify when you are not meeting customer demand. The chapters on JIT Kitting explain how there are other advantages to kitting besides eliminating waste and increasing productivity. The book explains how you can use JIT Kitting to improve quality by having the parts available and limiting the options of numerous parts to the operator. It also provides the understanding needed to ensure the right parts are installed thereby correcting issues with the build of materials.

GBP 170.00
1

Renovating Healthcare IT Building the Foundation for Digital Transformation

Renovating Healthcare IT Building the Foundation for Digital Transformation

Healthcare IT is under tremendous pressure in today’s environment: Budgets are shrinking; staff are in short supply; cloud mobile and data are driving expansion and innovation. Consumer expectations are high while agility and speed to market for many HIT organizations is low. The exponential growth of data sources and the need to empower healthcare with data-driven intelligence is pushing capabilities. The words digital transformation are infused in just about every discussion and serve to amplify organizational expectations of IT. In this environment IT departments have to retool rethink and revise their way of operating. Few have the option of starting from scratch; the vast majority of organizations have built IT functions over decades. Now it’s time to remodel and renovate for the future. This book walks the reader through the process of determining what type of IT function they have today and what they’ll need tomorrow. It discusses how to assess and analyze IT capabilities and then develop and implement a plan to renovate in place. By retooling now the IT function can successfully meet the growing demands of the organization in the future. When approached in a planful manner this process of renovating can energize the entire organization and help foster innovation and transformation along the way. | Renovating Healthcare IT Building the Foundation for Digital Transformation

GBP 46.99
1

Project Management Skills for Healthcare Methods and Techniques for Diverse Skillsets

Project Management Skills for Healthcare Methods and Techniques for Diverse Skillsets

Project management skills are valuable for any healthcare project not just technology projects. Non-technology activities that would benefit from project management skills include implementing a new policy housewide updating training for use of the electronic health record (EHR) creating a new orientation program quality assurance activities submitting an article or presentation writing a research proposal or opening a new patient care unit. In addition project management skills are not just for project managers but they can be used by anyone leading these types of activities such as managers staff educators and researchers. Many books on healthcare project management have been focused on technology projects while non-technology projects flounder without the required knowledge or skills of the person leading the project. The purpose of this book is to discuss these skills based on the Project Management Institute (PMI) standards in a way that non-project managers would be able to understand and apply. Concepts from project initiation through project closure will be presented twice first for novices and then for project leaders with more advanced skills. Practical accessible and containing numerous examples for each phase of the PMI Framework this book will be a valuable resource for all healthcare professionals and both novice and experienced project managers. | Project Management Skills for Healthcare Methods and Techniques for Diverse Skillsets

GBP 39.99
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The CPHIMS Review Guide 4th Edition Preparing for Success in Healthcare Information and Management Systems

The CPHIMS Review Guide 4th Edition Preparing for Success in Healthcare Information and Management Systems

Whether you’re taking the CPHIMS exam or simply want the most current and comprehensive overview in healthcare information and management systems today this completely revised and updated fourth edition has it all. But for those preparing for the CPHIMS exam this book is also an ideal study partner. The content reflects the outline of exam topics covering healthcare and technology environments; clinical informatics; analysis design selection implementation support maintenance testing evaluation privacy and security; and management and leadership. Candidates can challenge themselves with the sample multiple-choice questions given at the end of the book. The benefits of CPHIMS certification are broad and far-reaching. Certification is a process that is embraced in many industries including healthcare information and technology. CPHIMS is recognized as the ‘gold standard’ in healthcare IT because it is developed by HIMSS has a global focus and is valued by clinicians and non-clinicians management and staff positions and technical and nontechnical individuals. Certification specifically CPHIMS certification provides a means by which employers can evaluate potential new hires analyze job performance evaluate employees market IT services and motivate employees to enhance their skills and knowledge. Certification also provides employers with the evidence that the certificate holders have demonstrated an established level of job-related knowledge skills and abilities and are competent practitioners of healthcare IT. | The CPHIMS Review Guide 4th Edition Preparing for Success in Healthcare Information and Management Systems

GBP 150.00
1

Lean Higher Education Increasing the Value and Performance of University Processes Second Edition

Lean Higher Education Increasing the Value and Performance of University Processes Second Edition

In an environment of diminishing resources growing enrollment and increasing expectations of accountability Lean Higher Education: Increasing the Value and Performance of University Processes Second Edition provides the understanding and the tools required to return education to the consumers it was designed to serve – the students. It supplies a unifying framework for implementing and sustaining a Lean Higher Education (LHE) transformation at any institution regardless of size or mission. Using straightforward language relevant examples and step-by-step guidelines for introducing Lean interventions this authoritative resource explains how to involve stakeholders in the delivery of quality every step of the way. The author details a flexible series of steps to help ensure stakeholders understand all critical work processes. He presents a wealth of empirical evidence that highlights successful applications of Lean concepts at major universities and provides proven methods for uncovering and eliminating activities that overburden staff yet contribute little or no added value to stakeholders. Complete with standardized methods for correctly diagnosing workplace problems and implementing appropriate solutions this valuable reference arms you with the understanding and the tools to effectively balance the needs of all stakeholders. By implementing the Lean practices covered in these pages your school will be better positioned to provide higher quality education at reduced costs with efficient processes that instill pride maximize value and respect the long-term interests of your students faculty and staff. This second edition contains a substantial update with expanded material and reflects the significant growth of LHE practices in colleges and universities worldwide. Because of advances in best practices as well as some modest research-based evidence this second edition includes many enhancements that provide particular value to LHE practitioners and higher education (HE) leaders. Since the initial publication of Lean Higher Education in 2010 the challenges of cost and affordability competition for students and faculty and calls for efficiency and accountability have only continued to grow requiring colleges and universities to pursue more radical and transformative change to ensure their success. This new edition provides a model for change based on more than 50 years of application in business and industry and almost 20 years in HE. It provides the information and evidence demanded by HE leadership to understand and embrace LHE as well as best practices processes and tools for implementing LHE in targeted areas or institution-wide. This book provides a conceptual framework for redesigning any university process such as admitting students paying a bill hiring faculty or processing a donor gift in a way that delights the beneficiary of that process respects the employees who support the process and reduce the cost of the process. A free companion guide to this book is available here: https://cabaa139-7c62-47ae-af03-e18f51efab1c. filesusr. com/ugd/f5359d_a064ca39f666408f851ffd282eb9a0a7. pdf The goal of this companion guide is to help you get the most out of your reading of Lean Higher Education. The guide is designed to support your deeper understanding and application of LHE whether you are reading the book (a) from cover to cover or select chapters; (b) reading it alone as a member of a workplace reading group or as a student in a classroom; (c) facilitating discussions of the chapters in the book; or (d) seeking guidance as you begin your own personal Lean Higher Education journey. | Lean Higher Education Increasing the Value and Performance of University Processes Second Edition

GBP 39.99
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Effective Lifecycle Management of Healthcare Applications Utilizing a Portfolio Framework

Effective Lifecycle Management of Healthcare Applications Utilizing a Portfolio Framework

The rapid growth of software applications within healthcare organizations has made it essential to have defined methodologies and formal processes for the management of the entire Information Technology (IT) portfolio. Utilizing a portfolio management framework throughout an application’s lifecycle will provide the necessary structure to ensure that all new applications are properly evaluated and once implemented remain relevant while continuing to meet organizational requirements. While an organization may have a few large organization-wide systems such as the Electronic Health Record (EHR) lab or radiology systems they also have a large quantity of other clinical administrative and research systems. Some larger organizations now have hundreds of software applications to support and manage. The IT staff must be able to implement new requests while still maintaining the current application portfolio. Utilizing a standard repeatable process will help to manage these large portfolios of software applications. This book reviews the management of applications throughout their lifecycle from initial request through disposition. Best practices dictate that every newly requested application undergoes analysis followed by an approval decision from the organization’s governance committee. The initial implementation project must include activities to prepare for ongoing support while ensuring the application is compliant with all security privacy and architecture requirements. An application spends years in operations and maintenance where changes occur regularly through configuration and release management or additional projects. The cycle continues until disposition. Understanding when to dispose of an application is just as important as deciding when to implement a new one. A defined process for disposing of an application ensures all parts are properly removed or destroyed. | Effective Lifecycle Management of Healthcare Applications Utilizing a Portfolio Framework

GBP 48.99
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Security Management for Healthcare Proactive Event Prevention and Effective Resolution

Security Management for Healthcare Proactive Event Prevention and Effective Resolution

The healthcare industry is changing daily. With the advent of the Affordable Care Act and now the changes being made by the current administration the financial outlook for healthcare is uncertain. Along with natural disasters new diseases and ransomware new challenges have developed for the healthcare security professional. One of the top security issues effecting hospitals today is workplace violence. People don’t usually act violently out of the blue. There are warning signs that can be missed or don’t get reported or if they are reported they may not be properly assessed and acted upon. Healthcare facilities need to have policies and procedures that require reporting of threatening or unusual behaviors. Having preventive policies and procedures in place is the first step in mitigating violence and providing a safe and security hospital. Persons working in the healthcare security field need to have information and tools that will allow them to work effectively within the healthcare climate. This holds true for security as well. Security professionals need to understand their risks and work to effectively mitigate threats. The author describes training techniques that can be accomplished within a limited budget. He explains how to manage staff more efficiently in order to save money and implement strategic plans to help acquire resources within a restricted revenue environment. Processes to manage emergent events provide risk assessments evaluate technology and understand information technology. The future of healthcare is uncertain but proactive prevention and effective resolution provide the resources necessary to meet the challenges of the current and future healthcare security environment. | Security Management for Healthcare Proactive Event Prevention and Effective Resolution

GBP 48.99
1

Medical Practice Business Plan Workbook

Medical Practice Business Plan Workbook

How does a medical practice thrive in a business environment where the margin of management error has all but disappeared? Profit margins are being squeezed by declining reimbursement rates capitation plans gamesmanship on the part of the payors and increasing operating costs. Addressing the specific needs of today‘s medical practice Medical Practice Business Plan Workbook Third Edition supplies a detailed and ordered work plan to tackle some of the most pressing issues facing the field. Peter D. Lucash delves into decades of experience helping physician groups develop business plans to guide you along the process of building the profitable practice you want and deserve. This updated edition of a bestseller begins with a review of the fundamentals including the questions your plan should answer how to get started how to organize and develop your plan and the staff support and resources you will need. Complete with a wealth of helpful sample plans and worksheets this workbook: Reflects recent changes in the healthcare industry including federal healthcare reform Offers a one-of-a-kind design and approach tailored to the medical practice Covers conceptualization organization and implementation of your business plan This updated edition reflects current and forecasted challenges for practices including the Affordable Care Act data security and quality and outcome measures. It supplies detailed coverage of the different types of organizations governance and management personnel needs key business relationships and contacts demographics and economic factors patients as customers competitor analysis marketing information technology disaster and business continuity planning and financial strategies. The final section outlines a process for implementing your plan. Sticking to this process will help ensure your plan covers what is needed to succeed in today‘s complex

GBP 160.00
1

Optimizing Emergency Department Throughput Operations Management Solutions for Health Care Decision Makers

Optimizing Emergency Department Throughput Operations Management Solutions for Health Care Decision Makers

Across the country ambulances are turned away from emergency departments (EDs) and patients are waiting hours and sometimes days to be admitted to a hospital room. Hospitals are finding it hard to get specialist physicians to come to treat emergency patients. Our EDs demand a new way of thinking. They are not at a tipping point; they are at a breaking point. Under current loads and trends they are going to begin to break and these breakdowns will be painful and ultimately dangerous to society. Recognizing that the ideal in health care is presently beyond our immediate grasp this book instead focuses on providing health care leaders with the tools they can employ to optimize the performance of EDs and thereby improve service to patients employees and communities. Written by 20 of the most progressive and successful health care reformers in the country the approaches described can be utilized to quantify improvements enhance predictability of workflow and improve staff scheduling. The data derived using these techniques can serve as powerful evidence in support of change. While a common discussion among ED professionals is the perception that many patients are not really emergency patients and could be treated in another setting at another time that argument is not germane until we as a nation elect to reform the way we chose to deliver healthcare to the underserviced. In the meantime this book provides invalauable information to help individual hospitals to retool their ED‘s. It offers new approaches that think outside of the box for all stakeholders. It also provides the statistical evidence that administrators need to make their cases for changes and added resources. It will help you forecast the demand for services and give your center an approach that will allow the ED to become a source of income rather than one that continues to hemorrhage needed limited health care funding. | Optimizing Emergency Department Throughput Operations Management Solutions for Health Care Decision Makers

GBP 170.00
1

Developing an ISO 13485-Certified Quality Management System An Implementation Guide for the Medical-Device Industry

Developing an ISO 13485-Certified Quality Management System An Implementation Guide for the Medical-Device Industry

Developing an ISO 13485-Certified Quality Management System: An Implementation Guide for the Medical-Device Industry details the lessons learned from a real-world project focusing on building an ISO 13485:2016 Quality Management System (QMS) from scratch and then having it officially certified. It is a practical guide to building or improving your existing QMS with tried and tested solutions. The book takes a hands-on approach–first teaching the top 25 lessons to know before starting to develop a QMS and then walking you through the process of writing the quality manual and the standard operating procedures training the staff on the QMS organizing an internal audit executing a management review and finally passing the necessary external audits and obtaining certification. It helps you to progress from one task to the next and provides all the essential information to accomplish each task as quickly and efficiently as possible. It does not attempt to replicate the standard but instead drills into the standard to expose the core of each section of the standard and reorganize its contents into a practical workflow for developing maintaining and improving a Lean QMS. The book includes a wealth of real-world experience both from the author's personal dive into quality management and from the experiences of other companies in the field and provides handy checklists for ensuring key documents and processes are fit for use–the emphasis here is to help ensure you have considered all relevant aspects. In addition the book is not intended as a “cheat sheet” for the standard or as a review of the standard that only adds lengthy commentary on each of the clauses. Instead the book fixes easy misunderstandings regarding QMS provides insight into why the various clauses are written the way they are and provides a great base to both understanding ISO 13485 QMS and developing your own QMS. The book is intended to serve both experts and novices audiences–it provides special insight on the most crucial and effective aspects of QMS. | Developing an ISO 13485-Certified Quality Management System An Implementation Guide for the Medical-Device Industry

GBP 48.99
1

Customer Relationship Management (CRM) for Medium and Small Enterprises How to Find the Right Solution for Effectively Connecting with Your

Customer Relationship Management (CRM) for Medium and Small Enterprises How to Find the Right Solution for Effectively Connecting with Your

Customer Relationship Management (CRM) systems are a growing topic among small- and medium-sized enterprises entrepreneurs and solopreneurs and it is completely clear that CRM is a tool that businesses should have in place to manage sales processes. Teams of salespeople must have a system to run their daily activities and small businesses and solopreneurs must track their marketing effort a functioning structure for maintaining their contacts with prospects and clients to improve the effectiveness of their sales effort. CRM once only available to large corporations is now powerful technology for small and medium businesses. Small and medium businesses are now able to implement CRM solutions under a more cost-effective balance as an alternative to traditional tools like Salesforce Dynamics or Oracle. The reason for the success is mainly the simplicity of the new tools and solutions that have been developed for the management of sales processes. This book discusses how to implement a CRM from the perspective of the businessperson—not the more typical IT consultant or the technical staff. It benefits business development sales management and sales process control. Small business owners must understand why and how implementing a CRM will create value for their business—how it will focus on business development sales management and how sales leads develop into happy customers. Small business owners must first understand what a CRM system is how it works what its main functions are and how it serves to manage workflows in the company’s sales department. Generally entrepreneurs struggle to find the time to read and study complex and fully comprehensive books. This book provides direct operational guidelines to those who need easy-to-read information about how to use CRM effectively. Business professionals must be able to set up CRM systems and avoid mistakes and wasting time. This book provides an overview of what can be done with CRM and how it happens to empower businesspeople to find new customers and win business opportunities. This book discusses the logic of CRM in sales giving tips and explanations on why and what happens when CRM is implemented in a specific way. Essentially this book gives the entrepreneur the know-how behind CRM in sales in general terms supporting enhanced customer relationships. | Customer Relationship Management (CRM) for Medium and Small Enterprises How to Find the Right Solution for Effectively Connecting with Your

GBP 31.99
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Throughput Economics Making Good Management Decisions

Throughput Economics Making Good Management Decisions

Schragenheim Camp and Surace three leaders of TOC community are tackling one of value destroyers of corporations—the misuse and abuse of traditional cost accounting. This book develops a practical methodology for better decision making by looking at the impact of certain types of decisions on a company’s bottom line. This well-defined methodology allows mid-managers higher level managers and financial staff to create real value by concentrating on what truly matters. Boaz Ronen Professor Emeritus Coller School of Management Tel Aviv University Tel Aviv IsraelThroughput Economics is a must read for entrepreneurs and managers who want to make their organizations more and more antifragile. Andrea Zattoni CEO of Antifragility ItalyManagement accounting is a dry topic. Throughput Economics is not—managers can learn a lot they can apply to their company from it. Rudolf Burkhart Business Development Director Vistem Gmbh GermanyThroughput Economics challenges the current thinking of how to evaluate cost risks and rewards of any deal or any other new market opportunity being considered especially the practice of calculating cost-per-unit. Instead this book offers a process that directly answers the critical question: If we accept the proposed decision will the performance of the organization improve?The process involves the intuition of the key people in the organization together with the relevant data to come up with the best available information from which to form a reasonable range of net profit when the considered decision is added on top of all the other activities undertaken by the organization. The process is explained and demonstrated using a variety of cases where the organization faces a new non-trivial idea along with a detailed explanation of how it should work including software support that provides very quick response to many what-if suggestions. This book offers a new and well-defined process applicable to every organization that considers both financial impacts and capacity limitations and also includes the impact of uncertainty by providing the range of reasonable results rather than one number which is always proven wrong in the end. Overall the book provides a holistic method for simplified decision making in seemingly complex or shifting environments using a constraints mindset to facilitate companies’ realization for the first time their true potential. | Throughput Economics Making Good Management Decisions

GBP 31.99
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Transforming Mental Healthcare Applying Performance Improvement Methods to Mental Healthcare

Transforming Mental Healthcare Applying Performance Improvement Methods to Mental Healthcare

One in five U. S. adults experiences a mental illness within a given year. With more than 550 000 people working to support this underserved community the mental healthcare system has grappled with inadequacies and shortcomings in safety quality and care delivery. There is a wide range of problems from access-to-care issues and errors to complications stemming from poor care. Our country is also on an unsustainable path as our healthcare expenditure keeps growing. To add to all of this we are facing a rampant epidemic of burnout among healthcare workers. Modern advancements introduced with many promises—such as electronic medical records newer medications or advanced treatments—have created unique challenges when ushered into a highly regulated healthcare system. What does it take to provide patients with everything they need—the right quality of care at the right time and at the right cost—to keep them healthy? Which process steps add value? Which steps are wasteful? A widely accepted fact is that a conservative 30-50% of every step in the mental healthcare process does not help patients feel better or stay better. When considering delays in care workarounds excessive documentation and an overuse of auditing the care system has moved highly skilled clinicians away from providing value as administrative tasks continue to encroach on their time. There is a clear need to rethink and redesign the system of care. This book is a primer for understanding the current state of the mental health system and the performance improvement skills and leadership acumen needed to address existing challenges. Sheppard Pratt the award-winning leading institution for mental healthcare in America provided the focus on mental healthcare and became the laboratory for this body of work over the course of eight years. It hired a seasoned systems thinker with improvement expertise to work with mental health professionals and solve some of their most complex and chronic problems. The book is a result of the collaboration between a practicing psychiatrist in a leadership role and the systems engineer. Working together they demonstrate how to think about redesigning care and redefining the nature of work to enhance value for both the people served and the healthcare workforce. They crafted a multi-pronged approach towards culture change at Sheppard Pratt including implementing a course on Learning to Improve which introduced staff to a performance improvement methodology. There are several vignettes interwoven throughout the book that describe the complexities and constraints of the system. Solving some of these challenges creates a new paradigm of work while minimizing waste and enhancing value. | Transforming Mental Healthcare Applying Performance Improvement Methods to Mental Healthcare

GBP 38.99
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The Patient Centered Value System Transforming Healthcare through Co-Design

The Patient Centered Value System Transforming Healthcare through Co-Design

Imagine: You are a hospital Chief Executive Officer Chief Financial Officer medical or nursing director patient safety specialist quality improvement professional or a doctor or nurse on the front lines of patient care. Every day you’re aware that patients and families should be more engaged in their care so they would fare better both in the hospital and after discharge; their care could be safer and more seamlessly coordinated; patients should be ready for discharge sooner and readmitted less often; your bottom line stronger; your staff more fulfilled. You enter into new payment models such as bundling with an uneasy awareness that your organization is at risk because you don’t know what the care you deliver actually costs. Like most healthcare leaders you are also still searching for a way to deliver care that will help you to achieve the Triple Aim: care that leads to improved clinical outcomes better patient and family care experiences and reduced costs. Sound familiar? If so then it’s time to read The Patient Centered Value System: Transforming Healthcare through Co-Design. This book explains how to introduce the Patient Centered Value System in your organization to go from the current state to the ideal. The Patient Centered Value System is a three-part approach to co-designing improvements in healthcare delivery—collaborating with patients families and frontline providers to design the ideal state of care after listening to their wants and needs. Central to the Patient Centered Value System is seeing every care experience through the eyes of patients and families. The Patient Centered Value System is a process and performance improvement technique that consists of 1) Shadowing 2) the Patient and Family Centered Care Methodology and 3) Time-Driven Activity-Based Costing. Shadowing is the essential tool in the Patient Centered Value System that helps you to see every care experience from the point of view of patients and families and enables you to calculate the true costs of healthcare over the full cycle of care. Fundamental to the Patient Centered Value System is the building of teams to take you from the currents state of care delivery to the ideal. Healthcare transformation depends not on individual providers working to fix broken systems but on teams of providers working together while breaking down silos. The results of using the Patient Centered Value System are patients and families who are actively engaged in their care which also improves their outcomes; providers who see the care experience from the patient’s and family’s point of view and co-design care delivery as a result; the tight integration of clinical and financial performance; and the realization of the Triple Aim. | The Patient Centered Value System Transforming Healthcare through Co-Design

GBP 31.99
1