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The Handbook of Continuing Professional Development for the Health Informatics Professional

Engaging in ongoing continuing professional development (CPD) is a strategic imperative for the health informatics professional. In our global economy healthcare is fast-paced dynamic and ever-changing. While this rapid change is both exciting and exhausting digital health transformation is positively impacting lives today and every day in ways not previously imagined. Faced with a COVID-19 pandemic that has forever changed the landscape of health and care delivery global health and care stakeholders must ensure that our ecosystem continues to rapidly evolve through innovation government and ministry incentives and technological advancements to reach citizens everywhere. For these reasons health informaticists must embrace lifelong learning to ensure they have the professional competencies to advance initiatives that positively impact patient care. The Handbook of Continuing Professional Development for the Health Informatics Professional Second Edition has adapted to the evolving needs of health and care professionals everywhere. The Handbook provides the rationale and the resources to do so and serves as a reference to enhance one’s career. No other comprehensive resource exists to assist health informaticists in developing and maintaining their professional competencies. Written as a contributed compilation of topics by leading practitioners the book discusses the most critical competencies needed to ensure understanding of the vast health and care ecosystem while also highlighting industry influences that shape the very evolution of health information and technology. About HIMSS The Healthcare Information and Management Systems Society (HIMSS) is a global advisor thought leader and member association committed to transforming the health ecosystem. As a mission-driven non-profit HIMSS offers a unique depth and breadth of expertise in health innovation public policy workforce development research and analytics to advise leaders stakeholders and influencers from across the ecosystem on best practices. With a community-centric approach our innovation engine delivers key insights education and engaging events to healthcare providers payers governments startups life sciences and other health services organizations ensuring they have the right information at the point of decision. HIMSS has served the global health community for more than 60 years with focused operations across North America Europe the United Kingdom the Middle East and Asia-Pacific.

GBP 38.99

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Lean Design in Healthcare A Journey to Improve Quality and Process of Care

This book gives the reader an inside look at creating a new healthcare service using practical examples and scenarios one would face if doing it themselves. This book chronicles the journey of a fictitious healthcare delivery organization using the Simpler Design System principles based on Lean methodologies. While the characters and actual story is fictitious it is based on the journey many healthcare systems and clients have taken the issues they have faced and the successes and failures they’ve had. Tools and approaches used are based on the actual work of Simpler. The story format engages readers and is intended to motivate and inspire executive teams to use the tenets of the book as a guide to launch their own successful implementation of an idea-to-launch methodology. Tools include those gleaned from actual application of Lean Product Development Agile Design for Six Sigma and Design Thinking Principles. Through engaging storytelling and practical theory this book is written from the perspective of a physician leader that agrees to be the executive sponsor for a service redesign. As the story progresses the sponsor becomes fascinated with the process and becomes the first VP of Innovation within his organization. | Lean Design in Healthcare A Journey to Improve Quality and Process of Care

GBP 31.99

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Productivity Improvement in Manufacturing SMEs Application of Work Study

This book focuses on the application of workstudy in productivity of manufacturing SMEs locally and abroad and also explores various industrial problems which face manufacturing SMEs in developing and underdeveloped countries in the rest of the world. Low productivity is currently a serious challenge facing manufacturing SMEs where these SMEs are operating below expected production output levels which makes it difficult for them to compete in the global market. SMEs are the engine drivers of economic growth one of which is manufacturing. The challenge is that government from various countries in developing and underdeveloped countries mandated agencies in their respective areas to ensure that there is economic progress for these SMEs but productivity remains low in the manufacturing SMEs. When SMEs do not perform well productivity of manufacturing SMEs declines and unemployment increases. Thus an increase in unemployment results in a drop of GDP in the country and can become a global and economic crisis. This book describes a process which enables the reader to use effective knowledge that addresses problems facing the productivity of manufacturing SMEs such as work study tools and case studies and provides solutions and applications to improve the running of the manufacturing SMEs in growing their productivity. | Productivity Improvement in Manufacturing SMEs Application of Work Study

GBP 31.99

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The Remote Work Handbook The Definitive Guide for Operationalizing Remote Work as a Competitive Business Strategy

The Remote Work Handbook: The Definitive Guide for Operationalizing Remote Work as a Competitive Business Strategy is for readers seeking to leverage the business benefits of a flexible remote workforce. It is a practical guide for building and implementing remote work at any size organization. C-suite executives operation leaders business owners or entrepreneurs who recognize the workplace is changing can use it to re-tool their operations for a strategic business advantage. Mari Anne Snow the author is a recognized remote work expert with over 20 years of experience leading remote teams and has re-written the rules of leadership to unlock the potential in remote and distributed teams. In this book she shares all her secrets. The book explores the untapped potential of remote teams and lays out the business case for adopting a new flexible workplace model to build organizational resilience and a competitive edge. It takes the reader through the step-by-step process of constructing a remote work operating model staging an implementation then institutionalizing and sustaining the change. It includes down-to-earth professional and personal stories that alert the reader to the top priorities and operational realities they will face as they craft their own implementation plan for operationalizing remote work at their company. | The Remote Work Handbook The Definitive Guide for Operationalizing Remote Work as a Competitive Business Strategy

GBP 28.99

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Harnessing Digital Disruption How Companies Win with Design Thinking Agile and Lean Startup

Our world has changed probably for good. Until now the shift from brick-and-mortar to the smartphone has been about service cost and convenience. Now it's also a matter of public health. How do we win this uncertain new game? How do we prosper in a digital world? In a cool readable style Harnessing Digital Disruption: How Companies Win with Design Thinking Agile and Lean Startup tells the story of a major multi-national organization facing digital disruption and looming irrelevance. In a compelling novel format the book demonstrates how to harness the power of digital technology methods and thinking on the path to revival and prosperity. It illustrates the situations characters and blockers you’ll likely face as you progress through your journey. The setting is Singapore and the heady world of international banking but the prescription methods and lessons apply equally to manufacturers utilities hospitals insurers and government agencies. You will learn how to: · Develop your Digital Transformation strategy and Innovation Portfolio· Reform customer journeys launch new digital offerings and validate new beta businesses· Develop senior leader digital literacy and understanding of growth leadership· De-risk your journey using a proven overall approach based on proven principles· Cultivate a network of pragmatic entrepreneurs practicing a structured scalable innovation process | Harnessing Digital Disruption How Companies Win with Design Thinking Agile and Lean Startup

GBP 28.99

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Planning and Designing Healthcare Facilities A Lean Innovative and Evidence-Based Approach

The planning and design of healthcare facilities has evolved over the previous decades from function follows design to design follows function. Facilities stressed the functions of healthcare providers but patient experience was not fully considered. The design process has now crucially evolved and currently the impression a hospital conveys to its patients and community is the primary concern. The facilities must be welcoming comfortable and exude a commitment to patient well-being. Rapid changes and burgeoning technologies are now major considerations in facility design. Without flexibility hospitals face quicker obsolescence if designs are not forward-thinking. Planning and Designing Healthcare Facilities: A Lean Innovative and Evidence-Based Approach explores recent developments in hospital design. Medical facilities have been adapted to the requirements of clinical functions. Recently the needs of patients and clinical pathways have been recognized. With the patient at the center of the process the flow of tasks becomes the guiding principle as hospital design must employ evidence-based thinking and process management methods such as Lean become central. The authors explain new concepts to reduce healthcare delivery cost but keep quality the primary consideration. Concepts such as sustainability (i. e. Green Hospitals) and the use of new tools and technologies such as information and communication technology (ICT) Lean and evidence-based planning and innovations are fully explained. | Planning and Designing Healthcare Facilities A Lean Innovative and Evidence-Based Approach

GBP 59.99

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Flatlined Why Lean Transformations Fail and What to Do About It

With 30 years of driving Lean transformations under his belt—both in-house at Danaher and as the founder of Lean Horizons—Mark C. DeLuzio has a vantage point across a variety of industries. He often hears the challenges Lean leaders face now that they’ve been implementing Lean for a decade or more. They are concerned that they aren’t getting the results they used to and they don’t know why. Most leaders believe their problems are unique to their company but Mark sees more commonalities than differences. Flatlined: Why Lean Transformations Fail and What to Do About It draws on the author’s experience as the original pioneer of the most successful Lean business system next to Toyota as well as his progress over the past 18 years in helping companies replicate what Danaher achieved. Mark DeLuzio knows you need an actionable approach to make rapid shifts not theory. With this book Mark DeLuzio gives you: • the reasons why companies are now flatlining with Lean; • five steps to solving this problem no matter what your industry or corporate culture; • real talk on why your organization is probably mediocre (even if it’s making a lot of money) and how to disrupt it to make it genuinely world class; • the questions you should always be asking at every stage and level of your Lean initiative. | Flatlined Why Lean Transformations Fail and What to Do About It

GBP 24.99

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Practical Customer Success Management A Best Practice Framework for Rapid Generation of Customer Success

Practical Customer Success Management is a complete handbook for CSMs written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day. Practical Customer Success Management provides a simple-to-follow best practice framework that explains what the core customer success management steps are at each stage of the customer journey to business outcome success and in what circumstances to apply those steps. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step together with detailed explanations and step-by-step guidance for successfully completing each activity or task. Included in this book is an entire suite of tools and templates that enable rapid completion of each task and ensure consistency of approach both across multiple customer engagements and by multiple CSMs within a team. Each tool’s use is clearly explained within the book and CSMs are able to adapt and customize the tools to suit their own specific needs as they see fit. | Practical Customer Success Management A Best Practice Framework for Rapid Generation of Customer Success

GBP 31.99

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Giving Wings to Her Team A Novel About Learning to Coach the Toyota Kata Way

Denise dreamed of being the kind of leader who empowered and engaged her people but was becoming frustrated and disillusioned. Denise - a fast-rising young consultant at a large advisory firm - lands a job as a manager in industry. Crisis strikes as low-cost competitors take market share and general chaos generates late shipments. Denise goes into Lean consulting mode but quickly learns her supervisors are not buying it. They're not engaged and they find the Lean tools confusing and a distraction from their goals of getting product out. It's going to take some magic - magic that's available to you the reader too! Come with Denise on a journey of discovery and skill development as she moves beyond the tools and concepts of Lean and focuses on daily practice that helps her supervisors achieve their goals. It's about an approach called Toyota Kata that helps anyone develop and apply scientific thinking - an exploratory mindset of curiosity and experimentation. A mentor from an unlikely place appears and shares with Denise how to coach her team. Once her supervisors dig into real problems they face every day they begin to engage. Step by step with insightful inputs from her mentor Denise starts developing the skills to become a coaching manager. She watches her team meet their current challenges and be ready for more. When you teach and practice scientific thinking and coaching skills you give wings to your team and new worlds of opportunity open up. If you're a manager you'll identify with how the team in this story goes beyond general preaching about best practices to practicing how to get to where they want to be. If you're a Lean practitioner frustrated with applying tools with a limited half life you'll learn how to develop people so they can achieve their most important goals and keep going. And if you're already a Toyota Kata practitioner well . you will love this book! | Giving Wings to Her Team A Novel About Learning to Coach the Toyota Kata Way

GBP 24.99

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Fundamentals of Daily Shop Floor Management A Guide for Manufacturing Optimization and Excellence

Survival and thriving in today’s business environment require companies to continuously strive for operational excellence at all levels of the organization. Simply working to maintain existing operations is not an adequate or sustainable business strategy especially when competing in a global market. To remain relevant companies must adopt a process control and continuous improvement mentality as an integral part of their daily work activities. These two operational disciplines form the foundation and stepping stones for manufacturing excellence. Processes must be stable capable and controlled as a prerequisite for sustainable improvement. Sustainable improvements must be strategic continuous and focused on process optimization. Modern-day manufacturing is rapidly changing in the face of technological geopolitical social and environmental developments. These challenges are altering the way we think and act to transform raw materials into finished goods. Meeting these challenges requires particular attention to how we develop and engage people and apply technology for long-term sustainability and competitive advantage. This book takes you on a journey to explore the fundamental elements management practices improvement methods and future direction of shop floor management. Part 1 of this five-part book considers workplace culture organizational structure operational discipline and employee accountability as the foundation for a robust manufacturing system. Part 2 studies the impact of process standardization data analytics information sharing communication and people on daily shop floor management. Once the management system has been adequately described Part 3 concentrates on its effective execution monitoring and control with a deep look into the people methods machines materials and environment that make it possible. Like every good manufacturing text efficiency and productivity are key topics. That’s why Part 4 explores various methods tools and techniques associated with product and process development productivity improvement agile methods shop floor optimization and manufacturing excellence. The final section Part 5 shifts focus to emerging technologies engaging the reader to contemplate technology’s impact on the digital transformation of the manufacturing industry. | Fundamentals of Daily Shop Floor Management A Guide for Manufacturing Optimization and Excellence

GBP 38.99

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Job Shop Lean An Industrial Engineering Approach to Implementing Lean in High-Mix Low-Volume Production Systems

In the 1950’s the design and implementation of the Toyota Production System (TPS) within Toyota had begun. In the 1960’s Group Technology (GT) and Cellular Manufacturing (CM) were used by Serck Audco Valves a high-mix low-volume (HMLV) manufacturer in the United Kingdom to guide enterprise-wide transformation. In 1996 the publication of the book Lean Thinking introduced the entire world to Lean. Job Shop Lean integrates Lean with GT and CM by using the five Principles of Lean to guide its implementation: (1) identify value (2) map the value stream (3) create flow (4) establish pull and (5) seek perfection. Unfortunately the tools typically used to implement the Principles of Lean are incapable of solving the three Industrial Engineering problems that HMLV manufacturers face when implementing Lean: (1) finding the product families in a product mix with hundreds of different products (2) designing a flexible factory layout that fits hundreds of different product routings and (3) scheduling a multi-product multi-machine production system subject to finite capacity constraints. Based on the Author’s 20+ years of learning teaching researching and implementing Job Shop Lean since 1999 this book Describes the concepts tools software implementation methodology and barriers to successful implementation of Lean in HMLV production systems Utilizes Production Flow Analysis instead of Value Stream Mapping to eliminate waste in different levels of any HMLV manufacturing enterprise Solves the three Industrial Engineering problems that were mentioned earlier using software like PFAST (Production Flow Analysis and Simplification Toolkit) Sgetti and Schedlyzer Explains how the one-at-a-time implementation of manufacturing cells constitutes a long-term strategy for Continuous Improvement Explains how product families and manufacturing cells are the basis for implementing flexible automation machine monitoring virtual cells Manufacturing Execution Systems and other elements of Industry 4. 0 Teaches a new method Value Network Mapping to visualize large multi-product multi-machine production systems whose Value Streams share many processes Includes real success stories of Job Shop Lean implementation in a variety of production systems such as a forge shop a machine shop a fabrication facility and a shipping department Encourages any HMLV manufacturer planning to implement Job Shop Lean to leverage the co-curricular and extracurricular programs of an Industrial Engineering department | Job Shop Lean An Industrial Engineering Approach to Implementing Lean in High-Mix Low-Volume Production Systems

GBP 52.99

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True Kaizen Management's Role in Improving Work Climate and Culture

What does it take to manage an organization to success? No matter what industry you are in an organization is primarily a group of people. This book focuses on that ever-important human element. In the rush to get 'lean' many organizations focus solely on tools for increasing productivity but where do these tools come from? In this book Collin McLoughlin and Toshihiko Miura look back on their decades of international consulting experience to examine how organizations around the world have transformed on a cultural level by respecting the people who work within them and leveraging their creativity to solve problems. As our workforce becomes more knowledgeable skillful and more perceptive of their needs and wants as employees the ability to reach the true potential of an organization becomes more and more difficult. Managers must look at each individual element of an equation like this in order to fully understand how to achieve an answer. They must begin to answer more focused questions such as: 1. How productive is the existing work climate and culture? 2. How do employees as individuals navigate the existing work climate? (How do they deal with day-today issues with each other?) 3. Where and how are individuals and their work processes assessed? 4. What obstacles do employees face every day and are they empowered to fix these obstacles? 5. What role does leadership play at each level of the organization? (Looking at the organization in layers of management. ) To address these challenges this book focuses on three main aspects of leadership and management: 1. Addressing and Improving the Perspective of Management - The ideas presented in this book are not limited to a certain industry or field of work but can be applied in any setting because they speak to a universal human element. 2. Exploring and Improving Work Climate - Organizations are social entities operating within their own controlled environment. This book will explore the factors that contribute to and encourage a positive work climate. 3. Observing and Eliminating Wasteful Work Processes - Observing wasteful activities and work processes requires a refined perspective. The case studies presented illustrate the How and Why to help refine expertise. This will also lead to the joy and benefits | True Kaizen Management's Role in Improving Work Climate and Culture

GBP 34.99

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Lean in a High-Variability Business A Graphic Novel about Lean and People at Zingerman’s Mail Order

John Dewey famously pointed out 'We don't learn from experience. We learn from reflecting on experience. ' Here's your chance to learn as the three authors reflect on the (successful) struggle to build a Lean production and management system at Zingerman's Mail Order. Thousands of people visit and benchmark ZMO. This book delivers the backstory in a richly illustrated way. - Mike Rother author of the bestselling books Toyota Kata and The Toyota Kata Practice Guide This clever and highly engaging graphic novel details a story about one organization’s Lean journey with inspiration from the Toyota Way. Over the years common misunderstandings about what Lean is what the journey is like and how to advance have proliferated. Often these misunderstandings come from the way people simplistically talk and think about Lean as if it is some concrete thing that you insert into an organization and step back to watch the results. The authors however view the organization as a living system with interacting parts and constant exposure to the environment. It is dynamic so it’s hard to predict what obstacles you will face next. Just when you think you have it solved new challenges arise from the market competitors government regulations and every direction you turn to. When you look at your organization in this way you see Lean through a different lens. The goal is to make your processes and people into a more adaptive system so you can navigate through all the complexity and uncertainty to continually achieve your goals. This is how Toyota views things and they summarize the Toyota Way as continuous improvement and respect for people. Each person becomes a partner in struggling to learn and adapt and specific tools are used in very different ways throughout the company to accomplish their goals. The story presented here focuses on a small company called Zingerman’s Mail Order (ZMO). Tom Root was one of the founders of this spin-off of the Zingerman’s delicatessen. The deli was founded to bring high-quality artisanal food to Ann Arbor Michigan. The purpose of this book is not to provide a recipe for implementation – the authors want you to get a feeling for the struggle for the learning process. They explain and demonstrate many Lean tools within the context of the journey and how they were adapted for this particular business. Toyota kata became the centerpiece of developing scientific thinking skills to begin to bring continuous improvement to life. | Lean in a High-Variability Business A Graphic Novel about Lean and People at Zingerman’s Mail Order

GBP 24.99

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Workplace Culture Matters Developing Leaders Who Respect People and Deliver Robust Results

Written in a novel format this book addresses the challenge of changing a sick culture. Some organizations wake up one day and realize they have become something they never intended. Their employees run scared. There is no innovation only blind obedience. There are warlords within the ranks of management and they fight over turf without considering the best interests of customers their employees or their organization as a whole. At the Charleston SC branch of Copper-Bottom Insurance the wakeup call comes when an employee files a lawsuit against the company and its leaders. The Charleston division Vice President Jack Simmons is put on probation and given an ultimatum: Change the culture! Jack understands the or be fired implication all too well. He scrambles to find help and runs into an old friend Don Spears from Friedman Electronics. With Don’s help Jack begins the journey that will heal his organization. In the course of their first visit Don and his Director of Continuous Improvement Tim Stark help Jack to make an important discovery: Copper-Bottom’s executives are not showing their people respect. Don and Tim point to the following observations as proof. Copper-Bottom leaders are Using top-down command-and-control leadership behaviors rather than recognizing their people as Subject Matter Experts and listening to them Issuing instructions to their people rather than observing then improving performance through coaching Keeping employees in the dark as to the impact their work has on the organization’s mission Unaware of the obstacles in their people’s paths; hence never using the authority of their positions to remove those obstacles Staying in their offices aloof to the difficulties their subordinates face As Don and Tim see it Copper-Bottom’s problems stem from the way its leaders lead. After the executive who precipitated the lawsuit is let go the Friedman team begins the process of teaching Copper-Bottom’s executives that a healthy culture begins at the leadership level. Don Friedman’s General Manager states that cultures change when their leaders change. In short leaders need to initiate the changes in the culture by first demonstrating the desired behavior. So begins the process of reeducating Copper-Bottom’s leaders in the difference between managing and leading. In short order Tim begins to work with Jack’s leadership team while Don takes Jack to Friedman’s Oakland facility. There Jack learns To first concentrate on surrounding himself with the right people The importance of top-down metrics to which leaders first hold themselves accountable Cascading their metrics (KPIs) down through their organization and using a dialog about them as a way of developing relationships of respect Although a long way from complete by the end of Jack’s six-month probation Copper-Bottom has made significant strides and is well on its way to changing its culture. Jack will learn that he is not the only one to appreciate the new developments. | Workplace Culture Matters Developing Leaders Who Respect People and Deliver Robust Results

GBP 26.99

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The Handbook of Continuing Professional Development for the Health Informatics Professional

Lean Design in Healthcare A Journey to Improve Quality and Process of Care

Productivity Improvement in Manufacturing SMEs Application of Work Study

The Remote Work Handbook The Definitive Guide for Operationalizing Remote Work as a Competitive Business Strategy

Harnessing Digital Disruption How Companies Win with Design Thinking Agile and Lean Startup

Planning and Designing Healthcare Facilities A Lean Innovative and Evidence-Based Approach

Flatlined Why Lean Transformations Fail and What to Do About It

Practical Customer Success Management A Best Practice Framework for Rapid Generation of Customer Success

Giving Wings to Her Team A Novel About Learning to Coach the Toyota Kata Way

Fundamentals of Daily Shop Floor Management A Guide for Manufacturing Optimization and Excellence

Job Shop Lean An Industrial Engineering Approach to Implementing Lean in High-Mix Low-Volume Production Systems

True Kaizen Management's Role in Improving Work Climate and Culture

Lean in a High-Variability Business A Graphic Novel about Lean and People at Zingerman’s Mail Order

Workplace Culture Matters Developing Leaders Who Respect People and Deliver Robust Results

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