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The Power of One Leading with Civility Candor and Courage

The Power of One Leading with Civility Candor and Courage

Praise for the Power of One. Every leader is focused on how to embrace the significant shifts happening in the workplace and in society at large which are impacting the future of work and the way we connect. The challenge is to find the best path forward. The key to understanding how to tap into your own individual power and influence is through Natasha’s framework: civility candor courage and consciousness. One person CAN make a difference in all aspects of their life and Natasha provides a helpful guide through powerful examples to show you the path to embracing your incredible Power of One. Marla Kaplowitz 4A’s President & CEO The Power of One: Leading with Civility Candor and Courage is a journey of personal power and intentional influence. A better world workplace and community begins with you. You are the it factor. You have the power to use your everyday words and actions to influence extraordinary change in the workplace and beyond. It only takes ONE to make a difference. COVID-19 #MeToo George Floyd—the events and movements of recent years have left us all with a hunger for positive change in every aspect of our lives. Yet most of us think we’re powerless to affect change. This book was written to combat that lie. Within these pages you’ll find out the truth about who you are what you have to offer and how you can cultivate the power within you to create a new positive dynamic in your home office neighborhood and the world. Through powerful storytelling Natasha Bowman provides meaningful and practical examples of how to build a life marked by civility candor and courage as well as how to lead and develop cultures in which those virtues are on full display. You’ll learn how to shape power dynamics that are inclusive and diverse as you become an advocate for true equity. Most importantly you’ll discover how to change lives for the better—starting with your own. Natasha Bowman is an expert in workplace equity and is recognized as a 2020 Top 30 Global Guru for Management. With her consulting firm Performance ReNEW she works with high-profile companies and organizations to gear them up for inclusive success in today’s diverse and demanding world. | The Power of One Leading with Civility Candor and Courage

GBP 28.99
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Organization Development Interventions Executing Effective Organizational Change

Organization Development Interventions Executing Effective Organizational Change

To effectively adapt and thrive in today’s business world organizations need to implement effective organizational development (OD) interventions to improve performance and effectiveness at the individual group and organizational levels. OD interventions involve people trust support shared power conflict resolution and stakeholders’ participation just to name a few. OD interventions usually have broader scope and can affect the whole organization. OD practitioners or change agents must have a solid understanding of different OD interventions to select the most appropriate one to fulfill the client’s needs. There is limited precise information or research about how to design OD interventions or how they can be expected to interact with organizational conditions to achieve specific results. This book offers OD practitioners and change agents a step-by-step approach to implementing OD interventions and includes example cases practical tools and guidelines for different OD interventions. It is noteworthy that roughly 65% of organizational change projects fail. One reason for the failure is that the changes are not effectively implemented and this book focuses on how to successfully implement organizational changes. Designed for use by OD practitioners management and human resources professionals this book provides readers with OD basic principles practices and skills by featuring illustrative case studies and useful tools. This book shows how OD professionals can actually get work done and what the step-by-step OD effort should be. This book looks at how to choose and implement a range of interventions at different levels. Unlike other books currently available on the market this book goes beyond individual group and organizational levels of OD interventions and addresses broader OD intervention efforts at industry and community levels too. Essentially this book provides a practical guide for OD interventions. Each chapter provides practical information about general OD interventions supplies best practice examples and case studies summarizes the results of best practices provides at least one case scenario and offers at least one relevant tool for practitioners. | Organization Development Interventions Executing Effective Organizational Change

GBP 38.99
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Fostering Innovation How to Develop Innovation as a Core Competency and Connect the Principles of Lean in Your Organization

Fostering Innovation How to Develop Innovation as a Core Competency and Connect the Principles of Lean in Your Organization

While innovation can be defined in many ways the author sees it as a process. It is not the sudden eureka moment in the middle of the night nor is it a clear and linear path towards a final destination. Instead it involves a strong sense of creativity and curiosity. An innovative mind has a natural inclination towards out-of-the-box thinking. It involves a willingness to try something new without fear or judgment to develop something no one else has ever articulated. While the mindset comes naturally it requires fuel to keep it running. Innovators are voracious readers and researchers. They feed their mindset all of the fuel it needs to stay informed and relevant in their field. Many of the same things can be said for the Lean mindset. Lean management doesn’t happen overnight and it is very rarely a clear and linear path to true Lean thinking. Some might consider Lean a subset of innovative thinking while others see it in reverse. Regardless of the relationship’s directionality one thing is certain: You cannot have one without the other. This book follows John Riley the CEO of a medium-sized valve company just outside of Pittsburgh Pennsylvania who will stop at nothing to create an innovative work environment. Through the ups and downs of his journey he learns a number of Lean and innovative skills strategies and mindsets to help him build the business he’s always envisioned for himself. Throughout the book you see examples of both strong and poor innovative leadership skills demonstrated by each of the main characters. The key messages are ones that help leaders build and access a mindset insistent on continuous improvement. Leadership techniques and abilities that bolster creative thought and problem-solving are the most successful throughout this book. To be truly innovative you can never stop driving the learning process. For this to happen leaders need to recognize when there is a need for a change or improvement. This is the beauty of the marriage between Lean and innovation: They both require continuous learning and growth. The desire to improve is only one piece of this equation however. The other is the willingness to act. Without both of these factors true innovation will always be out of reach. | Fostering Innovation How to Develop Innovation as a Core Competency and Connect the Principles of Lean in Your Organization

GBP 30.99
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Becoming the Supervisor Achieving Your Company's Mission and Building Your Team

Becoming the Supervisor Achieving Your Company's Mission and Building Your Team

Becoming a Supervisor tells the story of Trevor who works as one of the production team in a small company that makes toy boats. He is thrust into the role of supervisor unexpectedly when his general manager reacts to his constant suggestions of how things could be better. When the GM becomes ill Trevor struggles to take up the slack for several months until a new GM arrives. The core of the book follows Trevor’s growth under the coaching of Julie his new GM. As Trevor deals with one challenge after another Julie guides him on a journey to learn the core skills needed by all front-line leaders. The reader takes away four key ideas: (1) Front-line leadership skills are not too complicated to learn. (2) These skills are something that they can develop in themselves regardless of what their organization does. (3) Tools and skills are there to help solve real business problems; implementing the tools is not a strategy. (4) In your role as supervisor (directing or responsible for others) you have to look after the mission of the company AND look after your people – doing only one is not an option. Essentially this book is intended to give hope to a new supervisor or team lead. They will finish the book knowing that the skills they need can be learned and aren’t that difficult to acquire. It is designed to introduce the central skills that any supervisor has to be able to master at least with a basic working competency: instructing leading and making improvements in their own area. It introduces some of the more widely used tools that a new supervisor may need. More importantly it ties these tools and skills to solving particular problems. Readers will understand that the tools are not important for their own sake but only to the extent that the tools serve the larger objective of the organization. This book is designed to give the reader an entertaining and hopeful story about the very difficult transition from worker to supervisor from being one of the crew to directing the crew. It is an emotionally tough transition and the idea that someone could see a model of how it can work out will be helpful to folks new in a leadership role. Finally the book provides a reference to other sources of information that will let the reader extend their learning about each of the tools or skills referenced in the contents. | Becoming the Supervisor Achieving Your Company's Mission and Building Your Team

GBP 28.99
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Leading with Compassion How to Make Leadership Authentic by Managing with Integrity

Leading with Compassion How to Make Leadership Authentic by Managing with Integrity

Business schools teach the transactional tools one needs to work in business. They teach various strategic planning and decision-making models such as SPACE or SWOT or decision trees or weighted grids. They teach about the various functions of an organization financial ratios and breakeven analyses. And they may even have a class on business ethics. But those tools are more about knowing where the business-case boundaries are as a risk prevention measure and do not help one to think about how they should comport themselves as a leader. This book is about helping you to become your best self and helping those around you to achieve their best. Inherently it’s about authenticity integrity and empathy and how these simple traits can lead to high performance. The book explores ways to make our leadership more authentic and to lead with integrity. It discusses how to mentor employees and how this can lead to higher-performing teams and more successful organizations. The book is organized around four major constructs. The first is about personal leadership. It starts with honesty and integrity. That provides the basis for an empathetic leadership style. This is one that helps to engage followers and brings them along because they want to come along for the journey rather than feeling forced. That is the nature of the second construct: building and maintaining high-performing teams. This is then the basis for building a trusting culture. Change is all around us and that can be exhausting. Building a culture of trust is the first step toward building an agile organizational culture. That is the third construct. Finally the last is a message of simple optimism. There are many challenges facing society today but with thoughtful engaging leaders there is hope that we can collectively rise to the challenge. | Leading with Compassion How to Make Leadership Authentic by Managing with Integrity

GBP 27.99
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The Basics of Idea Generation

The Basics of Idea Generation

Continuous generation and implementation of ideas is critical to creating an environment that helps foster the development of improvement techniques. The Basics of Idea Generation provides a cost-effective method that can help inspire employees to consistently identify and implement new ideas using a proven five-step process. The process starts by creating an opportunity statement. From there the method then has one collect raw materials before holding an idea workout and then evaluating the idea. Implementation is the final step. The author also explains the 20 tools that help complete each step along with solutions to overcoming the barriers to creativity.

GBP 170.00
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Strategic Listening How Managers Coworkers and Organizations Can Become Better at Listening

Strategic Listening How Managers Coworkers and Organizations Can Become Better at Listening

Listening is so simple yet so difficult. Many times listening is taken for granted. One could therefore say that listening is the forgotten part of communication. Although organizations have more digital and analog communication channels than ever too little time is spent listening to customers employees and other influential groups. It is a shame that listening is not given more attention as it is linked to many positive values. Examples include better conversations increased trust and confidence more outstanding commitment and job satisfaction lower absenteeism due to illness higher productivity and quality of work increased sales better relationships with customers and employees and many other positive effects. To the extent that listening takes place organizations rarely take a holistic approach to it. Strategic listening means a given objective for listening thoughts about who should listen when it should happen and so on. An organization’s listening must become a strategic issue to exploit the great potential of increased listening. This book provides answers to the following: Why is listening important? What are the barriers to listening? How can both individuals and organizations become better at listening? How can organizations develop strategic listening skills? How does one build a system to improve an organization’s strategic listening? | Strategic Listening How Managers Coworkers and Organizations Can Become Better at Listening

GBP 26.95
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Discharge Planning Handbook for Healthcare Top 10 Secrets to Unlocking a New Revenue Pipeline

Discharge Planning Handbook for Healthcare Top 10 Secrets to Unlocking a New Revenue Pipeline

Hidden opportunities to improve profits in the healthcare industry abound in the area of discharge planning. The Discharge Planning Handbook for Healthcare: Top Ten Secrets to Unlocking a New Revenue Pipeline provides innovative new solutions that will show hospital administrators how to turn one of the most antiquated aspects of healthcare into one of the most productive. The performance-improvement concepts and approaches discussed in this volume balance all aspects of existing business models and provide a new approach to managing the discharge planning process. Management engineer and Six Sigma Black Belt Ali Birjandi and registered nurse and administrative director Lisa M. Bragg employ innovative solutions to help readers: Redefine the concept of discharge planning Assign the proper metrics The COS-Q snapshot � a new tool for success Employ Lean concepts in redesign Apply a practical approach to improvement Create a culture that produces results An extended case study invites managers and administrators to take an interactive approach to the learning and applying of these concepts. A spreadsheet tool is included to help readers stay on task in their quest to improve efficiency and quality of care. The approach and methods taught in this book have led to dramatic results in a number of institutions. When adopted by your organization they can help to improve performance and boost revenue. | Discharge Planning Handbook for Healthcare Top 10 Secrets to Unlocking a New Revenue Pipeline

GBP 170.00
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Bulletproof Decisions How Executives Can Get It Right Every Time

Bulletproof Decisions How Executives Can Get It Right Every Time

We are told from a young age that we should strive to make the right decisions but we aren’t taught exactly how to do this. Every day we make over 35 000 decisions in our personal and professional lives. How many of those decisions do we get right? This book will help business executives systematically tackle these 35 000 decisions. Executives are forced to make critical decisions that impact their lives their employees’ lives and the lives of their customers. Decisions like what products to create who should be hired and what divisions to shut down are all commonplace in the executive suite. This book offers three strategies for dealing with decisions: problem-solving techniques routines and decision-making frameworks. Each strategy is designed to help readers achieve more clarity gain time back and improve the quality of their decisions. The first one focuses on helping readers solve the right problem instead of wasting time on the wrong one. The second strategy helps deal with decisions that need to be made once but can then be executed regularly. The third and final strategy provides a three-step framework for making the most important decisions in their lives. The focus of the author’s work is on helping readers use data to make better decisions. This book gives readers the tools to convert the insights they learn from their data into actionable decisions. | Bulletproof Decisions How Executives Can Get It Right Every Time

GBP 24.99
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Everyone's Problem Solving Handbook Step-by-Step Solutions for Quality Improvement

Everyone's Problem Solving Handbook Step-by-Step Solutions for Quality Improvement

The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems. Five-Step Problem-Solving Process Identify the problem: Clearly state what needs improvement. Analyze: Determine what causes the problem to occur. Evaluate Alternatives: Identify and select actions to reduce or eliminate the problem. Test Implement: Implement these actions on a trial basis to determine their effectiveness. Standardize: Ensure that useful actions are preserved. | Everyone's Problem Solving Handbook Step-by-Step Solutions for Quality Improvement

GBP 170.00
1

Employee Empowerment The Prime Component of Sustainable Change Management

Employee Empowerment The Prime Component of Sustainable Change Management

One of the major discussions in the business world is: How do we get our human capital assets more engaged in the organization? Current Gallup Polls state that 85% of our employees are not engaged within their organizations. Employee Empowerment fully analyzes this workplace condition which is a major concern for most CEOs. The solution proposed by this book is the introduction of the TLS (Theory of Constraints - Lean - Six Sigma) Continuum Empowerment model which comprises three levels of empowerment – Management Cross-Functional Team and Individual. The first is the empowerment that comes from upper management to the organization as a whole. The second level is the empowerment that comes from the various cross-functional teams and the final level is from the individuals themselves through their ability to take ownership in the processes in which they are involved. The end solution in the book is that if we can get the human capital assets to take ownership of the processes (that is empower the front-line employees) it will increase the level of engagement. If they become more engaged they will empower the organization at all levels to introduce sustainable change management to resolve problems within the organization. One of the tools of individual empowerment is the use of the Six Sigma toolbox. This book makes the case that when human capital assets take ownership of the processes then we have greater engagement and thus a more empowered organization. | Employee Empowerment The Prime Component of Sustainable Change Management

GBP 31.99
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Big Book of Emergency Department Psychiatry A Guide to Patient Centered Operational Improvement

Big Book of Emergency Department Psychiatry A Guide to Patient Centered Operational Improvement

This book focuses on the operational and clinical strategies needed to improve care of Emergency Psychiatric patients. Boarding of psychiatric patients in ED’s is recognized as a national crisis. The American College of Emergency Physicians identified strategies to decrease boarding of psychiatric patients as one of their top strategic goals. Currently there are books on clinical care of psychiatric patients but this is the first book that looks at both the clinical and operational aspects of caring for these patients in ED setting. This book discusses Lean methodology the impact of long stay patients using queuing methodology clinical guidelines and active treatment of psychiatric patients in the ED. | Big Book of Emergency Department Psychiatry A Guide to Patient Centered Operational Improvement

GBP 66.99
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Careers in Healthcare and Beyond Tools Resources and Questions to Prepare You for What’s Next

Careers in Healthcare and Beyond Tools Resources and Questions to Prepare You for What’s Next

According to the U. S. Bureau of Labor Statistics some of the fastest projected job growth will occur in the healthcare healthcare support and personal care fields which accounts for almost one third of the total employment growth by 2020. Analysts suggest that the healthcare field is growing because of the long-term trends of an aging population and improved diagnosing and treatment options. Additionally technology advances in telemedicine and telehealth are allowing elderly patients to remain in their homes as they age even though their health needs are increasing. All these advances and changes to payment structures are fueling the employment growth opportunities in healthcare. This book is intended for someone curious to learn more about a career in healthcare but not certain if it is right for them or if the industry would be a good fit for them. For the person who is already interested in pursuing a career in healthcare it provides added excitement to continue on this path. For the person who is less certain it explores in a narrative format the unique opportunities that are available in healthcare and career options that are not obvious to the general public. It is designed to provide added insights and stories that will inspire one to learn more about the field of healthcare and the many opportunities to consider. It will encourage readers to explore ways to gain hands-on experience to determine what is the best approach for them to take to start this journey. This book is also intended for those who currently work in healthcare but may be considering a different job in the field. | Careers in Healthcare and Beyond Tools Resources and Questions to Prepare You for What’s Next

GBP 31.99
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Proactive Risk Management Controlling Uncertainty in Product Development

Proactive Risk Management Controlling Uncertainty in Product Development

Listed as one of the 30 Best Business Books of 2002 by Executive Book Summaries Proactive Risk Management's unique approach provides a model of risk that is scalable to any size project or program and easily deployable into any product development or project management life cycle. It offers methods for identifying drivers (causes) of risks so you can manage root causes rather than the symptoms of risks. Providing you with an appropriate quantification of the key factors of a risk allows you to prioritize those risks without introducing errors that render the numbers meaningless. This book stands apart from much of the literature on project risk management in its practical easy-to-use fact-based approach to managing all of the risks associated with a project. The depth of actual how-to information and techniques provided here is not available anywhere else. | Proactive Risk Management Controlling Uncertainty in Product Development

GBP 180.00
1

Practical Lean Accounting A Proven System for Measuring and Managing the Lean Enterprise Second Edition

Practical Lean Accounting A Proven System for Measuring and Managing the Lean Enterprise Second Edition

The methods and concepts presented in the bestselling first edition revolutionized the approach to the management and control of Lean companies. Enhanced with extensive end-of-chapter exercises and downloadable resources with Lean accounting tools the second edition of this preeminent practitioner’s guide is now suitable for classroom use. Practical Lean Accounting: A Proven System for Measuring and Managing the Lean Enterprise Second Edition explains exactly what it takes to transform a traditional accounting system to one that supports and enhances a company’s Lean efforts. Defining the fundamental principles of Lean accounting it demonstrates how to use them to identify and eliminate wasteful transactions. The book includes coverage of cell performance measurement use of the box score operational and financial planning cost targeting Lean accounting diagnostics and value stream mapping. Retaining the easy-to-use format that made the first edition a bestseller this updated edition includes:A new section on the use of value stream performance measurements in continuous improvementA re-written Target Costing chapter that emphasizes a value-based approach to the management of the Lean value systemA Lean Accounting Diagnostic tool to help you assess progress and develop a plan for implementing changesCutting-edge examples that illustrate implementation in accounting departmentsDownloadable resources with data from the ECI Value Stream Cost Analysis case study included in the text Excel templates and end-of-chapter questions with solutionsThe book contains a wealth of tools that makes it ideal for company training sessions and advanced undergraduate and graduate-level courses. For each major example provided two similar problems are included—one for instructors to guide students through and a second for students to work through on their own. An additional set of problems and questions for testing purposes are also available to instructors on the authors’ website. Unfortunately during the publishing process mistakes can be made that are not caught before the book is printed. Productivity Press takes great care to catch any errors prior to the printing stage. | Practical Lean Accounting A Proven System for Measuring and Managing the Lean Enterprise Second Edition

GBP 170.00
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Problem Solving for New Engineers What Every Engineering Manager Wants You to Know

Problem Solving for New Engineers What Every Engineering Manager Wants You to Know

This book brings a fresh new approach to practical problem solving in engineering covering the critical concepts and ideas that engineers must understand to solve engineering problems. Problem Solving for New Engineers: What Every Engineering Manager Wants You to Know provides strategy and tools needed for new engineers and scientists to become apprentice experimenters armed only with a problem to solve and knowledge of their subject matter. When engineers graduate they enter the work force with only one part of what’s needed to effectively solve problems - Problem solving requires not just subject matter expertise but an additional knowledge of strategy. With the combination of both knowledge of subject matter and knowledge of strategy engineering problems can be attacked efficiently. This book develops strategy for minimizing eliminating and finally controlling unwanted variation such that all intentional variation is truly representative of the variables of interest. | Problem Solving for New Engineers What Every Engineering Manager Wants You to Know

GBP 31.99
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Process Redesign for Health Care Using Lean Thinking A Guide for Improving Patient Flow and the Quality and Safety of Care

Process Redesign for Health Care Using Lean Thinking A Guide for Improving Patient Flow and the Quality and Safety of Care

Process Redesign for Health Care Using Lean Thinking is a response to a simple but hard to answer question and is the result of the experiences of a working doctor who was also the chief safety and quality officer of an Australian teaching hospital. At this hospital he observed that the Emergency Department was staff by talented well-trained and respected doctors and nurses. The facilities were modern and the work load unexceptional but the department was close to melt down. Bad things were happening to patients everyone was blaming each other lots of things had been tried but nothing was getting better and no one could explain why. The problem was not a lack of technical knowledge or expertise the problem was that no one stood back and said what’s the best way to move 200 or 300 patients a day through the complicated and varying sequence of steps needed to sort out the many different problems that bring patients to our department? These challenges are faced by hospitals and health services all over the world. There are difficulties with patient flow congestion queues inefficient utilization of resources problems engaging clinical staff in improvement programs adverse incidents and budget constraints. Lean thinking and value stream analysis gives hospitals and health services struggling with these issues the insights they need to help themselves. This book provides a method that systematically turns those insights into working programs of service and system redesign. The book is divided into two sections. The first section gives the background to the approach and systematically works through the Process Redesign methodology step-by-step. The second section is a series of case studies that show the methodology in action what worked and what didn’t work. The goal of any process redesign is simple: the right care for the right person at the right time in the right place and right the first time. This book helps the people who work in hospitals and health services realize these goals by working together. | Process Redesign for Health Care Using Lean Thinking A Guide for Improving Patient Flow and the Quality and Safety of Care

GBP 48.99
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Project Management for Performance Improvement Teams

Project Management for Performance Improvement Teams

Project Management for Performance Improvement Teams (or PM4PITs for short) provides practical guidance based on innovative concepts for project teams - especially Performance Improvement Teams (PITs)—and their Project Managers on how to successfully complete individual projects and programs using an ingenious and scalable framework based on an innovative foundation fusing together elements of Project Management Innovation Management and Continual Improvement. This book lays out how Project and Program Managers and their teams can do those right projects the right way one project at a time. It details what continual improvement change and innovation are why they are so important and how they apply to performance improvement—both incremental and transformative. The authors examine the four types of work and workforce management in organizations Strategic Operations Projects and Crises using four common comparative variables: Proactive/Preventive versus Reactive/Corrective Temporary/Unique versus Ongoing/Repetitive Innovative versus Maintaining the Status Quo and Schedule Focus: Fiscal Year versus Short Term versus Long Term. These comparisons set the stage for the uniqueness of the third type: Projects (and Programs) that are fundamentally change-driven.

GBP 27.99
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Medical-Grade Software Development How to Build Medical-Device Products That Meet the Requirements of IEC 62304 and ISO 13485

Medical-Grade Software Development How to Build Medical-Device Products That Meet the Requirements of IEC 62304 and ISO 13485

This book is a practical guide to meeting IEC 62304 software-development requirements within the context of an ISO 13485 quality management system (QMS). The book proves this can be done with a minimum amount of friction overlap and back-and-forth between development stages. It essentially shows you how you should shape your medical-software development processes to fit in with the QMS processes in the smartest and leanest way possible. By following the advice in this book you can reuse processes from your QMS ensure your product-realization processes meet the requirements for medical-software development and marry all the requirements together using tried and tested solutions into one efficient system. The expertise of the authors here goes beyond just the experiences of one real-world project as they tap into over 30 years of experience and countless software and software-assessment projects to distill their advice. The book takes a hands-on approach by first teaching you the top 25 lessons to know before starting to develop a process for medical-software development. It then walks you through the expectations placed on the key aspects of such a process by the key standards. The book progresses from an overview of both standards and the general requirements involved to a detailed discussion of the expected stages from software development and maintenance to risk management configuration management and problem resolution. The book provides insightful advice on how the requirements of the IEC 62304 software-development life cycle can be married with an ISO 13485 QMS how the development of the technical file should be organized and how to address conformity assessment the daily after-approval and the recent trends that will affect the industry in the coming years. The book is modeled after the IEC 62304 standard and adopts its clause structure in the numbering of sections for easy reference. The book does not attempt to replicate either standard. For the ISO 13485 standard it recites the necessary requirements succinctly. For IEC 62304 the discussion is in-depth and also addresses the impact of ISO 13485 on the requirements discussed. In this way the book drills into both standards to expose the core of each requirement and shape these into a practical cohesive workflow for developing maintaining and improving a Lean software development pipeline. | Medical-Grade Software Development How to Build Medical-Device Products That Meet the Requirements of IEC 62304 and ISO 13485

GBP 45.99
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Throughput Economics Making Good Management Decisions

Throughput Economics Making Good Management Decisions

Schragenheim Camp and Surace three leaders of TOC community are tackling one of value destroyers of corporations—the misuse and abuse of traditional cost accounting. This book develops a practical methodology for better decision making by looking at the impact of certain types of decisions on a company’s bottom line. This well-defined methodology allows mid-managers higher level managers and financial staff to create real value by concentrating on what truly matters. Boaz Ronen Professor Emeritus Coller School of Management Tel Aviv University Tel Aviv IsraelThroughput Economics is a must read for entrepreneurs and managers who want to make their organizations more and more antifragile. Andrea Zattoni CEO of Antifragility ItalyManagement accounting is a dry topic. Throughput Economics is not—managers can learn a lot they can apply to their company from it. Rudolf Burkhart Business Development Director Vistem Gmbh GermanyThroughput Economics challenges the current thinking of how to evaluate cost risks and rewards of any deal or any other new market opportunity being considered especially the practice of calculating cost-per-unit. Instead this book offers a process that directly answers the critical question: If we accept the proposed decision will the performance of the organization improve?The process involves the intuition of the key people in the organization together with the relevant data to come up with the best available information from which to form a reasonable range of net profit when the considered decision is added on top of all the other activities undertaken by the organization. The process is explained and demonstrated using a variety of cases where the organization faces a new non-trivial idea along with a detailed explanation of how it should work including software support that provides very quick response to many what-if suggestions. This book offers a new and well-defined process applicable to every organization that considers both financial impacts and capacity limitations and also includes the impact of uncertainty by providing the range of reasonable results rather than one number which is always proven wrong in the end. Overall the book provides a holistic method for simplified decision making in seemingly complex or shifting environments using a constraints mindset to facilitate companies’ realization for the first time their true potential. | Throughput Economics Making Good Management Decisions

GBP 31.99
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Mastering Facilitation A Guide for Assisting Teams and Achieving Great Outcomes

Mastering Facilitation A Guide for Assisting Teams and Achieving Great Outcomes

With business and organisations moving at an ever-faster pace and facing evermore demanding challenges the need for efficient succinct and productive interaction between individuals of those businesses and organisations is more important than ever. With the bounds of communication restrictions abandoned through technological advances (we can now see and hear anyone across any manner of virtual platforms anywhere around the globe) and with a greater understanding of the underlying dynamics of human interaction unprecedented pressure has been thrust upon the individual or individuals who often enable these dynamic interactions: the facilitator. Many of us have at one time or other been responsible for a meeting – whether between a small number of individuals or an entire organisation of hundreds or possibly thousands of businessmen and women. Or perhaps we’ve had to be the mediator in a family dispute closer to home or managed a discussion between two feuding friends or colleagues. One way or another chances are all of us have been a facilitator at some point in our lives. With the ever-growing demands placed on facilitators this book delivers a methodical and structured approach to facilitation. This book is the definitive guide to instruct and assist facilitators – both new and experienced – with a set of guidelines and underlying theory that will benefit any facilitator whether as a mediator between two individuals single-handedly facilitating a group of 100 or working as part of a facilitation team in a multinational corporation. The first part of the book develops the core basic skills of those new to the art of facilitating. There are many examples and exercises to show the reader how to apply them in different situations. The second part of the book is for more experienced facilitators as it focuses on more advanced skills and tackling difficult situations. Specific tools and techniques are illustrated for the reader. Essentially this book is aimed at developing and mastering the art of facilitation. Facilitation is the art of getting the best out of groups of people to brainstorm solve problems and gain consensus. Based on 30 years’ experience of the author and running multiple facilitation training courses across the globe this book is aimed at upskilling people managers and leaders to drive change and consensus with groups through running workshops and meetings. | Mastering Facilitation A Guide for Assisting Teams and Achieving Great Outcomes

GBP 35.99
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Integrating Business Management Processes Volume 2: Support and Assurance Processes

Integrating Business Management Processes Volume 2: Support and Assurance Processes

Integrating Business Management Processes: Volume 2: Support and Assurance Processes (978-0-367-48548-1) Shelving Guide: Business & Management The backbone of any organisation is its management system. It must reflect the needs of the organisation and the requirements of its customers. Compliance with legal requirements and ethical environmental practices contributes towards the sustainability of the management system. Whatever the state of maturity of the management this book one of three provides useful guidance to design implement maintain and improve its effectiveness. This volume provides a comprehensive coverage of the key support and assurance processes. Topics include document control communication marketing information systems and technology human resource management training and development customer relations management financial management and measurement and analysis to name a few. This book with its series of examples and procedures shows how organisations can benefit from satisfying customer requirement and the requirements of ISO standards to gain entry into lucrative markets. Titus De Silva is a consultant in management skills development pharmacy practice quality management and food safety and an advisor to the newly established National Medicines Regulatory Authority (NMRA) in Sri Lanka. | Integrating Business Management Processes Volume 2: Support and Assurance Processes

GBP 56.99
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Blueprint for Engagement Authentic Leadership

Blueprint for Engagement Authentic Leadership

Authentic leadership is an approach to leadership that emphasizes building the leader’s legitimacy through honest relationships with followers which value their input and are built on an ethical foundation. By building trust and generating enthusiastic support from their subordinates authentic leaders are able to improve individual and team performance. Many scholars and practitioners of authentic leadership say that the number one quality of an authentic leader is self-awareness. Self-aware leaders are transformational. Armed with self-awareness they build engaging cooperative teams. How to gain and sustain self-awareness is the focus of the book. This book addresses current leadership challenges in health care and gives leaders guidelines for finding living and sharing their authentic voice at home and at work. It is a much needed handbook to give current leaders perspective and practical tips to being more authentic communicating more effectively while building engaging rapport across the organization. Additionally a focus of the book is patient satisfaction. With a focus on nurse and physician leadership this book provides new perspectives and action plans to increase patient satisfaction through communication that speaks to the needs of the patient in authentic and engaging ways. | Blueprint for Engagement Authentic Leadership

GBP 31.99
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Leading Transformations Using the LEGO Way of Change to Drive Transformations Effectively and Successfully

Leading Transformations Using the LEGO Way of Change to Drive Transformations Effectively and Successfully

The world and its business environments are in a state of constant change. The reality today is that organizations and their leaders are faced with increasingly daunting demands for change and unless they build organizations that can keep pace with these fast-changing environments it will be a challenge simply to survive while at the same time continuing to thrive and embrace uncertainty and disorder. One effective example of a world-renowned company that survived an existential crisis to become one of the most iconic companies in the world: The LEGO Group. In Building a Global Learning Organization (CRC Press 2014) the authors showed how to develop and implement a global structure for learning based on the TWI (Training Within Industry) methods. In that book you learned how the LEGO Group worked on business transformation through changes in organizational learning systems including new ways of working and other Lean transformational initiatives. Great organizations have used that book as a benchmark for global and national rollouts of TWI programs and standard work initiatives. In this book you get inspiration on how the LEGO Group met these challenges by developing and implementing a framework for transformations to create a common approach to designing leading and anchoring change in an effective and impactful way. You get insights into the journey which began by designing the LEGO Way of Change the process of testing the approach in a bigger transformation which based on pilot learnings was implemented in transformational initiatives. This book outlines some of the approaches that the LEGO Group implemented in order to ensure change would be both successfully implemented and sustained including in-depth guides on impactful interventions with both leaders and people in the organization. The author discusses personalizing and navigating change as well as designing change in the organization and measuring its impact. You will continue learning more from specific real-life case studies from business leaders focused on different kinds of transformation from reshaping functional teams to optimizing lead time through improved ways of working. When it comes down to it change is about the people side of the equation. It is easy to change strategy process or technology but it is harder to change individuals people and their behaviors. This book will provide inspiration and guidance on how to bring the people side of change into play in an effective and impactful way. | Leading Transformations Using the LEGO® Way of Change to Drive Transformations Effectively and Successfully

GBP 38.99
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Lean in a High-Variability Business A Graphic Novel about Lean and People at Zingerman’s Mail Order

Lean in a High-Variability Business A Graphic Novel about Lean and People at Zingerman’s Mail Order

John Dewey famously pointed out 'We don't learn from experience. We learn from reflecting on experience. ' Here's your chance to learn as the three authors reflect on the (successful) struggle to build a Lean production and management system at Zingerman's Mail Order. Thousands of people visit and benchmark ZMO. This book delivers the backstory in a richly illustrated way. - Mike Rother author of the bestselling books Toyota Kata and The Toyota Kata Practice Guide This clever and highly engaging graphic novel details a story about one organization’s Lean journey with inspiration from the Toyota Way. Over the years common misunderstandings about what Lean is what the journey is like and how to advance have proliferated. Often these misunderstandings come from the way people simplistically talk and think about Lean as if it is some concrete thing that you insert into an organization and step back to watch the results. The authors however view the organization as a living system with interacting parts and constant exposure to the environment. It is dynamic so it’s hard to predict what obstacles you will face next. Just when you think you have it solved new challenges arise from the market competitors government regulations and every direction you turn to. When you look at your organization in this way you see Lean through a different lens. The goal is to make your processes and people into a more adaptive system so you can navigate through all the complexity and uncertainty to continually achieve your goals. This is how Toyota views things and they summarize the Toyota Way as continuous improvement and respect for people. Each person becomes a partner in struggling to learn and adapt and specific tools are used in very different ways throughout the company to accomplish their goals. The story presented here focuses on a small company called Zingerman’s Mail Order (ZMO). Tom Root was one of the founders of this spin-off of the Zingerman’s delicatessen. The deli was founded to bring high-quality artisanal food to Ann Arbor Michigan. The purpose of this book is not to provide a recipe for implementation – the authors want you to get a feeling for the struggle for the learning process. They explain and demonstrate many Lean tools within the context of the journey and how they were adapted for this particular business. Toyota kata became the centerpiece of developing scientific thinking skills to begin to bring continuous improvement to life. | Lean in a High-Variability Business A Graphic Novel about Lean and People at Zingerman’s Mail Order

GBP 24.99
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