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How to Find a Needle in a Haystack From the Insider Threat to Solo Perpetrators

How to Find a Needle in a Haystack From the Insider Threat to Solo Perpetrators

Searching for a needle in a haystack is an important task in several contexts of data analysis and decision-making. Examples include identifying the insider threat within an organization the prediction of failure in industrial production or pinpointing the unique signature of a solo perpetrator such as a school shooter or a lone wolf terrorist. It is a challenge different from that of identifying a rare event (e. g. a tsunami) or detecting anomalies because the needle is not easily distinguished from the haystack. This challenging context is imbued with particular difficulties from the lack of sufficient data to train a machine learning model through the identification of the relevant features and up to the painful price of false alarms which might cause us to question the relevance of machine learning solutions even if they perform well according to common performance criteria. In this book Prof. Neuman approaches the problem of finding the needle by specifically focusing on the human factor from solo perpetrators to insider threats. Providing for the first time a deep critical multidimensional and methodological analysis of the challenge the book offers data scientists and decision makers a deep scientific foundational approach combined with a pragmatic practical approach that may guide them in searching for a needle in a haystack. | How to Find a Needle in a Haystack From the Insider Threat to Solo Perpetrators

GBP 48.99
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All for Naught The Rise and Fall of President Barry Blue: Two Novellas

Programming ArcObjects with VBA A Task-Oriented Approach Second Edition

Programming ArcObjects with VBA A Task-Oriented Approach Second Edition

If you're ready to take your knowledge of ArcGIS to the next level then you need to learn how to work with ArcObjects. But with thousands of objects properties and methods how can you ever hope to sort through the ArcObjects model diagrams?The first edition of Chang's Programming ArcObjects with VBA: A Task-Oriented Approach gave us the answer. The author's task-oriented approach shows you how to sort through the massive ArcObjects collection by examining only the objects properties and methods you need to perform specific tasks. What's new in the second edition?This edition adds macros and explanations for the new Geoprocessing object introduced in ArcGIS 9. x. Instead of treating this new feature in separate chapters the author incorporates Geoprocessing code into the existing chapters. The code appears conveniently in boxes that allow you to easily compare sample macros. Get Started with Ready-to-Use CodeThe downloadable resources contain 95 complete ArcObjects macros and 33 Geoprocessing macros along with datasets to execute the code. Each program begins with a short usage description and a list of key properties and methods followed by the listing and explanation of the code itself. Regardless of your programming experience Programming ArcObjects with VBA: A Task-Oriented Approach Second Edition gives you the key to unlock the power and versatility of using ArcObjects to help you manage GIS activities. | Programming ArcObjects with VBA A Task-Oriented Approach Second Edition

GBP 59.99
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Creative Jazz Improvisation

Creative Jazz Improvisation

The leading textbook in jazz improvisation Creative Jazz Improvisation Fifth Edition represents a compendium of knowledge and practice resources for the university classroom suitable for all musicians looking to develop and sharpen their soloing skills. Logically organized and guided by a philosophy that encourages creativity this book presents practical advice beyond the theoretical featuring exercises in twelve keys ear training and keyboard drills a comprehensive catalog of relevant songs to learn and a wide range of solo transcriptions each transposed for C Bb Eb and bass clef instruments. Chapters highlight discussions of jazz theory - covering topics such as major scale modes forms chord substitutions melodic minor modes diminished and whole-tone modes pentatonic scales intervallic improvisation free improvisation and more - while featuring updated content throughout on the nuts and bolts of learning to improvise. New to the Fifth Edition: Co-author Tom Walsh Additional solo transcriptions featuring the work of female and Latino jazz artists A new chapter “Odd Meters” A robust companion website featuring additional exercises ear training play-along tracks tunes call and response tracks keyboard voicings and transcriptions alongside Spotify and YouTube links to many of the featured solos Rooted in an understanding that there is no one right way to learn jazz Creative Jazz Improvisation Fifth Edition explores the means and methods for developing one’s jazz vocabulary and improvisational techniques.

GBP 59.99
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Construction in the Landscape A Handbook for Civil Engineering to Conserve Global Land Resources

Extreme Value Modeling and Risk Analysis Methods and Applications

Extreme Value Modeling and Risk Analysis Methods and Applications

Extreme Value Modeling and Risk Analysis: Methods and Applications presents a broad overview of statistical modeling of extreme events along with the most recent methodologies and various applications. The book brings together background material and advanced topics eliminating the need to sort through the massive amount of literature on the subject. After reviewing univariate extreme value analysis and multivariate extremes the book explains univariate extreme value mixture modeling threshold selection in extreme value analysis and threshold modeling of non-stationary extremes. It presents new results for block-maxima of vine copulas develops time series of extremes with applications from climatology describes max-autoregressive and moving maxima models for extremes and discusses spatial extremes and max-stable processes. The book then covers simulation and conditional simulation of max-stable processes; inference methodologies such as composite likelihood Bayesian inference and approximate Bayesian computation; and inferences about extreme quantiles and extreme dependence. It also explores novel applications of extreme value modeling including financial investments insurance and financial risk management weather and climate disasters clinical trials and sports statistics. Risk analyses related to extreme events require the combined expertise of statisticians and domain experts in climatology hydrology finance insurance sports and other fields. This book connects statistical/mathematical research with critical decision and risk assessment/management applications to stimulate more collaboration between these statisticians and specialists. | Extreme Value Modeling and Risk Analysis Methods and Applications

GBP 44.99
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History and Leadership The Nature and Role of the Past in Navigating the Future

Equine Cultures in Transition Ethical Questions

Equine Cultures in Transition Ethical Questions

Societal views on animals are rapidly changing and have become more diversified: can we use them for our own pleasure and how should we understand animal agency? These questions asked both in theoretical discourses and different practices are also relevant for our understanding of horses and the human–horse relation. Equine Cultures in Transition stands as the first volume to bring together ethical questions of the new field of human–horse studies. For instance: what sort of ethics should be developed in relation to the horse today: an egalitarian ethics or an ethics that builds upon asymmetrical relations? How can we understand the horse as a social actor and as someone who just like the human being becomes through interspecies relations? Through which methods can we give the horse a stronger voice and better understand its becoming? These questions are not addressed from a medical or ethological perspective focused on natural behaviour but rather from human acknowledgement of the horse as a sensing feeling acting and relational being; and as a part of interspecies societies and relations. Providing an introductory yet theoretically advanced and broad view of the field of post humanism and human animal studies Equine Cultures in Transition will appeal to students and researchers interested in fields such as human–animal studies political sociology animals and ethics animal behaviour anthropology and sociology of culture. It may also appeal to riders and other practitioners within different horse traditions. | Equine Cultures in Transition Ethical Questions

GBP 44.99
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Acting in Musical Theatre A Comprehensive Course

Routledge Handbook of Organizational Change in Africa

Routledge Handbook of Organizational Change in Africa

Although change management and therefore effective adaptation to environmental complexity is considered a uniquely human cultural activity the extensive change management literature is largely based on the experiences of organizations in the advanced economies of the West. As the economies of African countries become increasingly open African organizations will need to be agile in order to adapt and grow in a dynamic global environment. Currently there is a dearth of contextualized knowledge on change management within Africa but this handbook aims to address this by bringing together a wide range of experts to explore organizational change and change management from an African context. The handbook adopts a multidisciplinary (historical philosophical processual and strategic) perspective as well as empirical accounts of change management. It addresses such issues as: What are the external and internal pressures for change? What is the content and process of change management? What are the essentials of effective change management? How can change management be theorized from an African perspective? What sort of leadership can best align with change management demands in an African context? How do organizations build internal change management capability? It is hoped that answers to these questions contained in the handbook will provide a contextualized understanding of change management which African organizations and scholars can leverage to respond to the threats and opportunities inherent in their increasingly dynamic environment. The handbook should constitute an essential reference for academics researchers and advanced students of change management development studies and African studies as well as practitioners. | Routledge Handbook of Organizational Change in Africa

GBP 44.99
1

Social Computing and Virtual Communities

Social Computing and Virtual Communities

Growing more quickly than we can study or come to fully understand it social computing is much more than the next thing. Whether it is due more to technology-driven convenience or to the basic human need to find kindred connection online communication and communities are changing the way we live. Social Computing and Virtual Communities compiles contributions from international experts to offer the sort of multidisciplinary study that is required in any investigation of communities. Delving fully into theories and methods application areas and types of online social environments this book — Introduces several theories regarding online social interaction Provides a general overview of methodologies qualitative and quantitative for analyzing and evaluating virtual communities Makes an in-depth investigation into e-learning communities and the formation of social networks of learners Examines healthcare communities motivated by physical pain illness and burdensome symptoms Discusses intellectual property (IP) issues including those involving user-generated content Delves into the topic of online trust Introduces virtual communities in which users immerse themselves in a 3D virtual environment including MMORPG (massively multiplayer online role playing games) Presents an unusual community of older people of Chinese culture who perceive virtual communities as a place where old beliefs and traditional norms can be preserved Explores the rapid rise of social networking sites (SNS) Books of this kind are uncommon. This work not only provides case studies of different domains of virtual communities and different types of social technologies but also emphasizes theoretical and methodological aspects required to research and analyze such communities.

GBP 69.99
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Political Communication and Leadership Mimetisation Hugo Chavez and the Construction of Power and Identity

Political Communication and Leadership Mimetisation Hugo Chavez and the Construction of Power and Identity

The long-lasting hegemonic rule of President Hugo Chávez not only involved significant rearrangements in the control of political power in Venezuela but also shifts in the way its citizens constructed connected and interacted with politics. In this book Elena Block explores the political communication style developed by Chávez to transmit his ideologies and engage with his publics — A style that unfolded incrementally between 1998 the year of his first presidential campaign and March 13th 2013 when his death was announced after a long struggle with cancer. What sort of political communication did Hugo Chávez develop to establish hegemony in Venezuela? What made him so popular? Block argues that Chávez’s political communication style can be better understood through the concept of mimetisation a systematic sequence of communicational events and practices whereby the Venezuelan President managed to build a bond with his constituents. Applying a mixed qualitative method of collection and analysis of relevant data this phenomenon is examined via the President’s emotional use of common cultural symbols; dramatized and informalised language; savvy use of communication and media and boost of inclusive compensatory and participatory practices in which his constituents not only felt mimetically mirrored but also endowed with an identity. Shedding new light on contemporary theories of populism from the perspective of political communication and identity construction the notion of mimetisation can be adjusted and applied to study the links of populist phenomena the mediatisation of politics and government cultural appeal and identity politics in other cultures and situations in contemporary times. | Political Communication and Leadership Mimetisation Hugo Chavez and the Construction of Power and Identity

GBP 46.99
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Keyboard Skills for the Practical Musician

Keyboard Skills for the Practical Musician

Keyboard Skills for the Practical Musician provides undergraduate music majors in class piano courses with the techniques and fundamentals they need to flourish into independent versatile musicians who play with confidence and sensitivity. Organized by skill (rather than level) the topics sequenced in this textbook offer endless flexibility for instructors while guiding students in a step-by-step approach through the development of essential keyboard skills—such as reading harmonization improvisation and accompaniment—supporting concepts learned in music theory ear training private lessons methods classes and ensemble courses. One can draw from many sections of the book in any given class or semester covering a wide range of piano skills that foster abilities frequently used in a myriad of musical professions. Features: Over 400 sightreading transposition and score reading examples along with 125 harmonization Melodies Project assignments that promote independent learning expose students to new musical styles and encourage collaboration A concluding Repertoire section with lists of solo and duet music 10 ensemble arrangements 6 duets and additional pieces from the Baroque Classical Romantic and Post-Romantic eras Music examples include numerous works by composers from marginalized backgrounds and from global folk music No prior piano background knowledge needed Explaining the core elements of keyboard learning in an accessible and responsive format while accentuating the importance of learning how to learn Keyboard Skills for the Practical Musician offers an essential resource for all class piano students and instructors.

GBP 48.99
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Women and Travel Historical and Contemporary Perspectives

Women and Travel Historical and Contemporary Perspectives

Women and Travel: Historical and Contemporary Perspectives is a fascinating look at the behavior motivations experiences and needs of women as tourists and travellers drawing on both historic and contemporary eras. Surprisingly little research has explored key issues experiences and opportunities in the context of women’s travel. This revealing volume fills this gap exploring the discourses debates and discussions about women travel and tourism. With an international roster of contributors from diverse regions of the world the book celebrates a variety of women’s voices. Khoo-Lattimore and Wilson deliberately sought to include nontraditional and non-Western perspectives on women’s travel with inclusions of Asian solo female travelers; Islamic women travellers and the constraints placed on them; and women who cannot travel (or choose for whatever reason a ‘home holiday’). This enlightening volume brings together scholars from the broad areas of tourism hospitality geography and leisure studies to examine how and why women travel. The chapters bring light to perspectives from different countries cultures backgrounds and religions and utilize different methods approaches and styles of presentation. Women and Travel: Historical and Contemporary Perspectives will be of interest to academics and graduate students from a range of disciplines including tourism leisure studies sociology cultural geography anthropology feminist and gender studies business economics and management; as well as professionals working in the tourism industry particularly those with an interest in niche markets and segmentation. | Women and Travel Historical and Contemporary Perspectives

GBP 82.99
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Myth and Madness The Psychodynamics of Anti-Semitism

Myth and Madness The Psychodynamics of Anti-Semitism

The persistence of anti-Semitism and its current resurgence after a brief post-Holocaust suppression challenge those who study human behavior to locate the causal bases of anti-Semitism and find approaches to combat it. This is an astonishing report of a nine-year study of the psychodynamics of anti-Semitism. Undertaken by Dr. Mortimer Ostow on behalf of the Psychoanalytic Research and Development Fund it puts flesh and bones on the discussion of antisemitism in Sigmund Freud's 1939 classic theoretical study Moses and Monotheism. Its close adherence to case material and application of psychoanalytic theory to historical data and cultural products yields new insights into bigotry and equity alike. By examining prejudiced patients and their myths Dr. Ostow shows the common threads of anti-Semitism in a variety of national and cultural settings even under supposed optimal conditions when antisemitism is stringently controlled. The work uses the psychiatric approach and can be read as a study of how this area of behavioral science reveals the interplay of the individual and the group cultural background and material opportunities. The book is divided into five major segments: Psychoanalytic interpretation of anti-Semitism in the past; clinical data on anti-Semitic sentiments in a variety of personal and national settings; mythological dimensions of anti-Semitism and apocalyptic doctrines; specific anti-Semitic myths including pre-Christian early and medieval Christian racial and post-modern Muslim anti-Semitism. The final segment focuses on the pogrom mentality including the Nazi phenomenon antisemitic fundamentalism and black anti-Semitism. Myth and Madness is informed by an amazing breadth of learning: from biblical exegesis to modern sociology from close attention to mundane patients to evaluating mythic claims of the loftiest and at times most dangerous sort. This is a landmark effort one that will be the touchstone for theoretical and clinical works to come. | Myth and Madness The Psychodynamics of Anti-Semitism

GBP 51.99
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The Web Accessibility Project Development and Testing Best Practices

The Web Accessibility Project Development and Testing Best Practices

Approximately 15% of the global population is affected by some sort of disability according to the World Report on Disability. Many C-Suite executives perceive digital accessibility (DA) as an endless task. Among the engineering leaders one in four leaders are reliant on very limited knowledge about digital accessibility. Many countries are increasing their legislative efforts to make web accessibility an important part in web development and testing of software releases. Numerous organizations are facing extreme turbulence when not adhering to international accessibility guidelines while developing their software’s and website applications. Web Content Accessibility Guidelines (WCAG) is a global guide on accessibility recommendations that are developed through the World Wide Web Consortium (W3C) to help organizations to meet minimum standard accessibility guidelines. It has become critical for every organization to focus on implementing the accessibility checks at every stage of their application development to avoid costly mistakes. Meanwhile the need for front-end engineers and Quality Assurance (QA) test analysts to learn WCAG best practices is immensely important for the growing need to incorporate accessibility-focused inclusive design development and extensive accessibility testing which are essential for most of the customer-facing websites. In a fast-paced world incorporating shift left accessibility within development and testing is the new normal. The Web Accessibility Project: Development and Testing Best Practices helps developers address right accessibility attributes to user interface (UI) components. It also helps developers focus on developing manual and automation tests for QA professionals to inject accessibility audit accessibility functional tests and accessibility automation tests as part of their Continuous Integration and Continuous Development (CI/CD) models. The book is filled with readily usable best practices to adapt web accessibility early in application development. By applying the accessibility best practices covered in this book developers can help their organizations rise to a whole new level of accessibility adherence innovation and inclusive design. They will also see greater work satisfaction in their professional lives and a way to help improve digital accessibility for end users. | The Web Accessibility Project Development and Testing Best Practices

GBP 66.99
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Robert Michels Political Sociology and the Future of Democracy

Robert Michels Political Sociology and the Future of Democracy

These essays by the brilliant historian of political science Juan Linz comprise a remarkable intellectual review of the life and work of Robert Michels his major book Political Parties and the dimensions of democracy as a functioning system. Linz elucidates the importance of Michels in a way that offers more than a mechanical view of political parties as some sort of precisely ordered system of authority and influence. Instead Michels offers a view of politics that is bottom up and untidy what he calls a reciprocal deference structure. Michels is not simply the father of the iron law of oligarchy but the idea of politics as a less than orderly network of responsiveness responsibility and accountability. Linz demonstrates with magisterial power why Michels must be ranked as a foremost thinker in classical political sociology. The remaining three segments of the volume cover areas with which Linz has also long been identified. Each in its own way illumines aspects of Michels as well. Time and Regime Change articulates differences between change within a regime and change of a regime-sometimes hard to identify because of the elongated time frames involved. The next essay explains why Spain is neither a traditional society nor a successful modern nation. The reliance upon central authority displaced the hoped for evolution of a society based on representative democratic institutions. The final section. Freedom and Autonomy of Intellectuals and Artists is a topic that gripped Michels and Linz alike. Freedom as a goal of the intelligentsia has been frustrated by those who provide ideological justification for repression of ideas and actions in the name of higher values. This segment provides a bridge between Michels and Weber-not to mention both of these major figures with Linz himself. The role of state power in mediating intellectual freedom is the leitmotif that blankets the twentieth century. The work is graced by a full-length bibliography of the writings of Juan J. Linz prepared by his student and colleague H. E. Chehabi. | Robert Michels Political Sociology and the Future of Democracy

GBP 51.99
1

Process Redesign for Health Care Using Lean Thinking A Guide for Improving Patient Flow and the Quality and Safety of Care

Process Redesign for Health Care Using Lean Thinking A Guide for Improving Patient Flow and the Quality and Safety of Care

Process Redesign for Health Care Using Lean Thinking is a response to a simple but hard to answer question and is the result of the experiences of a working doctor who was also the chief safety and quality officer of an Australian teaching hospital. At this hospital he observed that the Emergency Department was staff by talented well-trained and respected doctors and nurses. The facilities were modern and the work load unexceptional but the department was close to melt down. Bad things were happening to patients everyone was blaming each other lots of things had been tried but nothing was getting better and no one could explain why. The problem was not a lack of technical knowledge or expertise the problem was that no one stood back and said what’s the best way to move 200 or 300 patients a day through the complicated and varying sequence of steps needed to sort out the many different problems that bring patients to our department? These challenges are faced by hospitals and health services all over the world. There are difficulties with patient flow congestion queues inefficient utilization of resources problems engaging clinical staff in improvement programs adverse incidents and budget constraints. Lean thinking and value stream analysis gives hospitals and health services struggling with these issues the insights they need to help themselves. This book provides a method that systematically turns those insights into working programs of service and system redesign. The book is divided into two sections. The first section gives the background to the approach and systematically works through the Process Redesign methodology step-by-step. The second section is a series of case studies that show the methodology in action what worked and what didn’t work. The goal of any process redesign is simple: the right care for the right person at the right time in the right place and right the first time. This book helps the people who work in hospitals and health services realize these goals by working together. | Process Redesign for Health Care Using Lean Thinking A Guide for Improving Patient Flow and the Quality and Safety of Care

GBP 48.99
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Revival: Psychology and the Day's Work (1918) A Study in Application of Psychology to Daily Life

Revival: Psychology and the Day's Work (1918) A Study in Application of Psychology to Daily Life

Psychology considered as the science of human behavior is concerned with man's response to the impressions made upon him by objects people and events. They make up the situations that he meets. Behavior-the individual's way of dealing with these situations-if not a complete failure results finally in some sort of adjustment to the conditions in which one lives; and this adjustment culminates in social and moral habits in habits of work in ways of thinking and acting; in short in habits of life. And through all the adapting process runs the influence of physiological conditions and the effect of their changes caused by the manner of life and the advance of years. The adjustment may be mechanical and rigid insensible to misfits without power to readjust as conditions alter; or again it may be flexible and adaptive-capable of new adjustments as circumstances change. This adjustment represents the capacity of man for achievement. It is his efficiency-the strategy and tactics of life. It is well then from time to time to take an inventory of stock and try to discover the significance of the facts and principles of human behavior which investigation has revealed. Concerning the more common matters of every-day life however psychologists have offered relatively little of interpretative value. Yet these experiences make up the day's work. They determine its quantity and quality. Much has been written about making others efficient but comparatively little about one's own method of thinking working and acting. Yet knowing oneself reaches far into success and failure; and there is no other way of understanding the behavior of others. It is therefore in the hope of interpreting a few of these personal experiences of daily life that this book is written. The topics that could be discussed extend far beyond the limits of a single volume. The choice of course is largely personal but the writer has tried to select types of conduct as well as phases and causes of behavior that are fundamental to thinking and acting whether in the life of social intercourse or in the business and professional world. And after all thinking and acting determine achievement. | Revival: Psychology and the Day's Work (1918) A Study in Application of Psychology to Daily Life

GBP 56.99
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Austrian Foreign Policy in Historical Context

Austrian Foreign Policy in Historical Context

In 2005 Austria celebrated the sixtieth anniversary of its liberation from the Nazi regime and the fiftieth anniversary of the State Treaty that ended the occupation and returned full sovereignty to the country. This volume of Contemporary Austrian Studies covers foreign policy in the twentieth century. It offers an up-to-date status report of Austria's foreign policy trajectories and diplomatic options. Eva Nowotny the current Austrian ambassador to the United States introduces the volume with an analysis of the art and practice of Austrian diplomacy in historical perspective. Ambassador Wolfgang Petritsch analyzes recent Balkans diplomacy as an EU emissary in the Bosnian and Kosovo crises. Historians Günther Kronenbitter Alexander Lassner Günter Bischof Joanna Granville and Martin Kofler provide historical case studies of pre-and post-World War I and World War II Austrian diplomacy Austria's dealings with the Hungarian crisis of 1956 and its mediation between Kennedy and Khrushchev in the early 1960s. Political scientists Romain Kirt Stefan Mayer and Gunther Hauser analyze small states' foreign policymaking in a globalizing world Austrian federal states' separate regional policy initiatives abroad and Austria's role vis-à-vis current European security initiatives. Michael Gehler periodizes post-World War II Austrian foreign policy regimes and provides a valuable summary of both the available archival and printed diplomatic source collections. A Historiography Roundtable is dedicated to the Austrian Occupation decade. Günter Bischof reports on the state of occupation historiography; Oliver Rathkolb on the historical memory of the occupation; Michael Gehler on the context of the German question; and Wolfgang Mueller and Norman Naimark on Stalin's Cold War and Soviet policies towards Austria during those years. Review essays and book reviews on art theft anti-Semitism the Hungarian crisis of 1956 among other topics complete the volume. | Austrian Foreign Policy in Historical Context

GBP 84.99
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Data Mining for Global Trends in Mountain Biodiversity

Data Mining for Global Trends in Mountain Biodiversity

Thanks to advances in electronic archiving of biodiversity data and the digitization of climate and other geophysical data a new era in biogeography functional ecology and evolutionary ecology has begun. In Data Mining for Global Trends in Mountain Biodiversity Christian Korner Eva M. Spehn and a team of experts from the Global Mountain Biodiversity Assessment of DIVERSITAS explore two of the hottest subjects in science and technology: biodiversity and data mining. They demonstrate how to harness the scientific power of biological databases for furthering ecological and evolutionary theory. Expert contributors address two aspects of the Global Mountain Biodiversity Assessment. They cover how to link biodiversity data with geophysical data and how to use biodiversity data to substantiate evolutionary and ecological theory. The text provides different methodological approaches and examples of successful mining of geo-referenced data in mountain regions on various scales. It includes: Elevational and latitudinal gradients in plant diversity E-mining trends in diversity of Lepidoptera beetles and birds Niche modeling to explain past trends and predict future trends in mountain biodiversity Sharing biodiversity data with the Global Biodiversity Information Facility Using electronic databases opens ways to manage biodiversity in a sustainable fashion test evolutionary and ecological theories and measure the impact of climate change on various species and its effect on conservation efforts. The information and examples presented in this book can stimulate the creative use of archive data to answer old questions with new tools and advance knowledge and understanding of mountain biodiversity worldwide. The book highlights the benefits of and the continuing need for an increase in the amount and quality of georeferenced data provided online in order to meet the challenges of global change.

GBP 69.99
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Operational Excellence Breakthrough Strategies for Improving Customer Experience and Productivity

Operational Excellence Breakthrough Strategies for Improving Customer Experience and Productivity

Operational Excellence Second Edition – Breakthrough Strategies for Improving Customer Experience and Productivity brings together leading-edge tools methods and concepts to provide process improvement experts a reference to improve their organization’s quality productivity and customer service operations. Its major topics include alignment of strategy to the design of supporting systems to meet customer expectations manage capacity and improve performance. It provides a concise and practical reference for operational excellence. Its fourteen chapters lead a reader through the latest tools methods and concepts currently used to capture voice of customers partners and other stakeholders new strategies for the application of Lean Six Sigma as well as product and service design across diverse industries including manufacturing to financial services. This book operates from three premises: Organizations can increase competitiveness in an era of globalization through the application of voice-of applications Design Thinking the integration of the Information Technology Ecosystem’s new tools and methods integrated with proven Lean and Six Sigma applications Operational performance correlates to an organization’s financial operational and resultant productivity as well as with shareholder economic value add (EVA) metrics and can be measured and improved using the methods in this book Value-adding activities and disciplines discussed are global and applicable to every organization A PRACTICAL TOOL FOR REAL-WORLD APPLICATION New topics are introduced in the second edition. These include Design Thinking the voice-of Information Technology Ecosystems Big Data applications and Robotic Process Automation. Key topics from the first edition remain. These include Design-for-Six-Sigma (DFSS) Lean and Six Sigma methods productivity analysis operational assessments project management and other supporting topics. Each chapter contains tools and methods that will help readers identify areas for operational improvements. It contains ~300 figures tables and checklists to help increase organizational productivity. Practical examples are integrated through the book. | Operational Excellence Breakthrough Strategies for Improving Customer Experience and Productivity

GBP 56.99
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