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Validating a Best Practice A Tool for Improvement and Benchmarking

Sharing Best Practices across industries and functions is an accepted approach to continuous improvement. The Benchmarking trend of the 1990s has evolved with the help of competitive analysis performance excellence awards and other corporate recognition programs into an ongoing documentation of what works. Bob Camp introduced benchmarking against a Best Practice based on his work at Xerox in the 1980s. Case studies abound documenting Best Practice functions and processes. Some case studies use the words “Best Practice” without evidence that the process results or methods are indeed superior. What is missing is a comprehensive model for assessing and writing a Best Practice that provides sufficient information to use as an effective benchmark. This book provides that comprehensive model. Today’s consumers expect products and services to be of high quality reliable and user-friendly. This is the result of years of continuous improvement and innovation by producers. Although many organizations strive for excellent results there is still room for improvement. Unfortunately leaders don’t always have methods and tools to measure or assess that degree of excellence. If leaders could use a tool to discover how good their approaches and methods are and how excellent their achieved results are they could plan further improvements. The goal is to achieve excellent results. The tool described in this book guides leaders to achieve that excellence. | Validating a Best Practice A Tool for Improvement and Benchmarking

GBP 39.99

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Golf Turf Management

Golf Turf Management provides information on major agronomic and economic topics related to building and maintaining a viable golf course. The book features basic and applied information on available grasses including selection and use; applied turfgrass physiology; soils and soil amendments; environmental concerns; and comprehensive information on turfgrass physiology plant nutrition turf fertilizers and water management. It discusses managing turf diseases insects and weeds; turf cultural practices; managing greens and tees as well as corporate course management strategies. Color photographs throughout illustrate concepts and topics including all major pest problems associated with golf courses and various agronomic practices necessary for successful and profitable course operation. The book suggests strategies to develop best management practices for golf courses including personnel and financial considerations when developing and implementing annual budgets leasing versus buying equipment and managing inventory. This book features sixteen chapters organized in a logical sequence conducive for teaching and practical use. Drawing on the author's more than thirty years of experience and research the author brings together a wealth of information on how to optimize golf turf management and performance. Golf Turf Management is the only complete up-to-date text dedicated to agronomic practices and personnel management practices necessary for fiscal success.

GBP 84.99

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Best Management Practices for Drip Irrigated Crops

This book focuses on best management practices for drip irrigated crops. It cover irrigation methods scheduling of micro irrigation and mulching and crop performance. Micro irrigation techniques with diverse crops are discussed including sweet pepper chili tomatoes cauliflower wheat sweet peas sugarcane and potatoes. The performance of the various techniques has been tested and evaluated in the field. Written by experts on micro irrigation this valuable book is a must-have for micro irrigation professionals as well as advanced students.

GBP 82.99

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Strength and Conditioning for Golf A Guide for Coaches and Players

The game of golf has changed dramatically over the last 20 years with powerful big-hitting players dominating at the elite level. With limitation and regulation of equipment being mandated by the R&A players are increasingly looking to alternative options to increase their physicality to improve likelihood of winning. This is an area in which adding strength and conditioning training to a golfer’s training programme will help to benefit performance. However many players and coaches lack confidence or knowledge to train with strength and conditioning techniques which is where this book focusing on strength and conditioning and its application in golf will help. Strength and Conditioning for Golf provides golfers and coaches with the evidence and practical suggestions to ensure that the choices they make about their training are informed and objective. This new volume examines why strength and conditioning techniques and principles are important for modern golf blending scientific principles with real-world practical advice and tips. Strength and Conditioning for Golf is of interest to golfers and coaches of all levels as well as being of interest to researchers students and coaches in the fields of; strength and conditioning fitness and training performance analysis skill acquisition and other related sport science disciplines. | Strength and Conditioning for Golf A Guide for Coaches and Players

GBP 31.99

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Best Team Skills Fifty Key Skills for Unlimited Team Achievement

Best Team Skills gives you the tools you need to achieve the highest performance through the most productive encouragement and motivational methods available. Dr. Losoncy identifies the 50 skills that will most encourage your team members. Using 100 encouragement opportunity exercises he works as your personal trainer to reinforce your progress. Just as there are vital technical skills that team members need in their own areas of expertise there are also consequential team skills that are necessary to build responsible involved and committed team players. If you want to become a more encouraging team member or help your entire team to become mutual encouragers Best Team Skills is for you. Written not only for your work team you can also can also apply Losoncy's techniques to your home or sports team. Presented in an easy-to-read format each skill is put to use quickly for immediate feedback and success. | Best Team Skills Fifty Key Skills for Unlimited Team Achievement

GBP 175.00

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Strategies for Differentiating Instruction Best Practices for the Classroom

This updated edition of Strategies for Differentiating Instruction offers practical approaches that allow all students to make continuous progress and be appropriately challenged by focusing on their various levels of knowledge and readiness to learn. Written in an accessible teacher-friendly style chapters explore methods to tier learning experiences so that all students’ unique learning needs are met. The new edition updates the strategies complete with student examples and provides Developing and Assessing Products (DAP) tools for a variety of products as reproducible appendices. Full of research-supported examples and designed specifically for teachers who are new to differentiated instruction this book offers vetted practical advice for preassessing students implementing differentiation strategies and managing and assessing student learning. This new edition is a must read for teachers seeking to master the essentials on how to differentiate instruction and address all students' needs interests and abilities. | Strategies for Differentiating Instruction Best Practices for the Classroom

GBP 22.99

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Contracting for Services in State and Local Government Agencies Best Practices for Public Procurement

Contracting for Services in State and Local Government Agencies: Best Practices for Public Procurement Third Edition provides state-of-the-art tools for best practice in the procurement of services at state and local levels throughout the procurement cycle. Including lively case studies and research conducted with state and local agencies across the United States this award-winning book provides management advice and tips on compliance to reduce costs select the best-qualified contractors manage contractors’ performance and prevent corruption and waste. Utilizing the results of new research across states cities counties and institutes of higher learning this third edition offers 18 all-new best-practice documents as well as updated methodologies and templates including but not limited to: a full-length and short form request for proposal (RFP) a full-length and short form pro forma contract (PFC) a letter contract a sample estimate at completion a contract amendment template and a form for evaluation of proposals. Special consideration is given to obtaining services and products during states of emergency. Several additional resources for instructors and professionals are available online including templates and PowerPoint slides. The roadmap and templates contained in this book and available online to readers will prove essential to state and local government agency contracting professionals and other officials and employees called upon to participate in the drafting of solicitations writing sole source justifications writing scopes of work serving on advance contract planning and source selection teams recommending award of contracts or assisting in the management of those contracts. | Contracting for Services in State and Local Government Agencies Best Practices for Public Procurement

GBP 59.99

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Staging Sex Best Practices Tools and Techniques for Theatrical Intimacy

Staging Sex lays out a comprehensive practical solution for staging intimacy nudity and sexual violence. This book takes theatre practitioners step-by-step through the best practices tools and techniques for crafting effective theatrical intimacy. After an overview of the challenges directors face when staging theatrical intimacy Staging Sex offers practical solutions and exercises provides a system for establishing and discussing boundaries and suggests efficient and effective language for staging intimacy and sexual violence. It also addresses production and classroom specific concerns and provides guidance for creating a culture of consent in any company or department. Written for directors choreographers movement coaches stage managers production managers professional actors and students of acting courses Staging Sex is an essential tool for theatre practitioners who encounter theatrical intimacy or instructional touch whether in rehearsal or in the classroom. | Staging Sex Best Practices Tools and Techniques for Theatrical Intimacy

GBP 32.99

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Golf Course Management & Construction Environmental Issues

Golf Course Management & Construction presents a comprehensive summary and assessment of technical and scientific research on the environmental effects of turfgrass system construction and maintenance. Although the book focuses on golf courses it also discusses turfgrass systems for residential and commercial lawns parks and greenways. The book is an excellent introduction to the concepts of nonpoint source environmental impacts of turfgrass management for turfgrass scientists and specialists landscape and golf course architects turfgrass system and golf course developers golf course superintendents environmental scientists and land-use regulators. | Golf Course Management & Construction Environmental Issues

GBP 56.99

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Best Practices for Environmental Health Environmental Pollution Protection Quality and Sustainability

In a present where there are countless opportunities for the spread of exotic diseases the expansion and creation of far more illness in our global population through globalization and rapid transportation and the contamination of water air and land we find ourselves accountable. In this day and age we are confronted by global warming Ebola the Zika virus lead in our water supply enormous problems of infrastructure including aging sewer lines water lines electrical grids roads and bridges and the list goes on and on. Best Practices for Environmental Health: Environmental Pollution Protection Quality and Sustainability is a one source major response to all of the environmental issues that affect global health and the worldwide protection and preservation of the natural environment. It compiles broad-based and comprehensive coverage of environmental topics broken down by specialized fields. Topics range from children’s environmental health to food protection and technology water and waste systems infection control bioterrorism and pandemic health emergencies and HAZMAT. Plus it includes an overview of the current state of the profession and sections on programmatic techniques. This book helps solve the problems of disease and injury by presenting expert evidence-based best practices. This first of the kind handbook is essential reading for all environmental and public health undergraduate students as well as a fantastic overview for professionals in all environmental health pollution and protection areas. | Best Practices for Environmental Health Environmental Pollution Protection Quality and Sustainability

GBP 48.99

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Virtual Reality Filmmaking Techniques & Best Practices for VR Filmmakers

Virtual Reality Filmmaking presents a comprehensive guide to the use of virtual reality in filmmaking including narrative documentary live event production and more. Written by Celine Tricart a filmmaker and an expert in new technologies the book provides a hands-on guide to creative filmmaking in this exciting new medium and includes coverage on how to make a film in VR from start to finish. Topics covered include: The history of VR; VR cameras; Game engines and interactive VR; The foundations of VR storytelling; Techniques for shooting in live action VR; VR postproduction and visual effects; VR distribution; Interviews with experts in the field including the Emmy-winning studios Felix & Paul and Oculus Story Studio Wevr Viacom Fox Sports Sundance’s New Frontier and more. | Virtual Reality Filmmaking Techniques & Best Practices for VR Filmmakers

GBP 46.99

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Feedback Fundamentals and Evidence-Based Best Practices Give It Ask for It Use It

Feedback is an incredibly valuable source of information – it enables us to be more self-aware and understand what we are doing well and it tells us what we could be doing differently more of or less of to improve our performance and achieve our goals. Feedback Fundamentals and Evidence-Based Best Practices: Give It Ask for It Use It provides an essential overview of feedback fundamentals what gets in the way of effective feedback exchanges and the impact of technology on feedback interactions. The value of feedback is often unrealized because people dread giving it dread receiving it and may not know what to do with it once they get it. Feedback Fundamentals and Evidence-Based Best Practices balances research testimonials and practical tools to provide readers with a thorough understanding of feedback exchanges. Critical findings from decades of research in psychology business and other disciplines are distilled into tools and strategies that readers can easily adopt in their own lives regardless of who they are or what they do. Throughout the book are a wealth of examples from a variety of people and situations both within and outside traditional work contexts. Feedback Fundamentals and Evidence-Based Best Practices: Give It Ask for It Use It is a crucial resource for professionals leaders and anyone of any industry or stage in life looking to give better feedback proactively ask for feedback gracefully receive feedback and put that feedback to use. | Feedback Fundamentals and Evidence-Based Best Practices Give It Ask for It Use It

GBP 24.99

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Best Practices for Mentoring in Online Programs Supporting Faculty and Students in Higher Education

Best Practices for Mentoring in Online Programs is a straightforward guide to creating meaningful lasting mentoring programs for faculty or students enrolled in fully or predominantly online programs. Faculty and student mentoring programs are proliferating in higher education including peer mentoring group/network mentoring and career mentoring making it all the more important that administrators and instructors incorporate research-based best practices for effective and successful implementation. Divided into two sections – the first on mentoring programs for faculty the second on programs for students – this volume engages a broad variety of mentoring models and contexts across disciplines paying special attention to the effective strategies and common problems associated with online mentoring. The book addresses the practical aspects of setting up running structuring and evaluating online mentoring programs along with the recruitment selection compensation and recognition of mentors. Case studies and interviews bring to life the challenges and opportunities of mentorship including how to resolve discussions pertaining to difficult or controversial issues while a wealth of resources templates and checklists will help administrators and faculty take concrete steps towards implementing or developing programs tailored to their needs and institutional contexts. | Best Practices for Mentoring in Online Programs Supporting Faculty and Students in Higher Education

GBP 32.99

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Golf Business and Management A Global Introduction

Golf is big business around the world. With high profile series such as the PGA LPGA and European tours to the re-introduction of golf to the Olympics at Rio 2016 golf occupies a prominent place in the global sport community. This is the first book to introduce the fundamentals of golf business and management from a truly international perspective covering key topics such as media club management sponsorship and retail at elite and non-elite levels. With sections exploring the development of golf on every continent including North America South America Europe the Middle East Africa and Asia this book presents the latest thinking on current issues in golf ranging from sustainability and innovation to global governance. Each chapter incorporates helpful features for students including learning objectives discussion questions guides to further reading recommended websites and insights from industry voices. This book is essential reading for students of any golf-related degree course or professional accreditation programme and will also be of interest to those studying or working in sport business sport management and sport tourism. Underpinned by up-to-date literature golf researchers will also find the book a useful starting point. | Golf Business and Management A Global Introduction

GBP 52.99

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A Constraints-Led Approach to Golf Coaching

While the popularity of golf is coming under increased pressure it continues to hook millions of players. However the complexity of the game and the extremely high level of precision required to hit the ball consistently well means that it is a game that is difficult to even become ‘good’ at let alone master. Consequently irrespective of whether the player is a weekend golfer a club member or a tour professional the search for the key to playing good golf feeds an insatiable desire for ideas and tips to improve golf performance and bring one’s handicap down. However traditional coaching with its primary focus on developing the perfect swing is not leading to a reduction in handicaps and the time is ripe for a new approach. This book aims to fill this void and is a landmark text for golf coaches and players about applying a constraints-led approach (CLA) to golf coaching. In this book two golf coaches Pete Arnott and Graeme McDowall talk to Ian Renshaw to demonstrate how their practice is driven and inspired by their alignment to a CLA. A Constraints-Led Approach to Golf Coaching includes case studies and examples of how constraints are manipulated to induce adaption in the technical tactical (or put in golf terms course management) physiological and psychological development mechanisms needed to improve at golf. Examples cover coaching from their work with beginners high handicappers aspirant tour players and elite players looking to make the ‘tour’.

GBP 35.99

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The Handbook of Communication Training A Best Practices Framework for Assessing and Developing Competence

Communication remains a significant topic for job acquisition development and advancement. As such there are no shortage of classes seminars and books written on the subject. However there are few designed for the corporate consultant that are not aligned with some proprietary system traditional academic classrooms or author’s speculation. These tend to be either inaccessible questionable in their content or specifically aligned with the producers’ interests. So where can the Communication trainers and consultants go to focus on fundamental touchstone research and practices? The Handbook of Communication Training is a powerful template and first of its kind for communication practitioners and academicians who wish to strengthen their professional capabilities. It also acts as a guide and standard for consumers and clients of these services. The chapters within are an outgrowth of the National Communication Association’s Training & Development Division’s desire to provide guidance structure and support for members and non-members alike. It is specifically targeted at those pursuing best practices regarding communication consulting coaching teaching and training. The 7 Best Practices presented in this book represent capabilities that are foundational to the effective transfer of communication promotion and skill enhancement. As such these practices and supporting chapters should appeal to novice and experts alike. | The Handbook of Communication Training A Best Practices Framework for Assessing and Developing Competence

GBP 51.99

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Environmental Impact Assessment A Guide to Best Professional Practices

Under the best of circumstances preparing an environmental impact assessment (EIA) can be a complex and challenging task. Experience indicates that the scope and quality of such analyses varies widely throughout the U. S. as well as internationally. Written to help practitioners and decision-makers apply best professional practices in the development of EIAs Environmental Impact Assessment: A Guide to Best Professional Practices provides an in depth yet practical direction for developing a defensible analysis that meets best professional practices. The book describes preparation of five distinct types of assessments: Cumulative Impact Assessment (CIA) Preparing Greenhouse Emission Assessments Preparing Risk Assessments and Accident Analyses Social Impact Assessment (SIA) and Environmental Justice The International Environmental Impact Assessment Process Guiding Principles To date there is significant variation and disagreement about how such analyses should be prepared. The author introduces best professional practices (BPP) for preparing such EIAs that is intended to meet decision-making and regulatory expectations. He supplies a comprehensive and balanced skill set of tools techniques concepts principles and practices for preparing these assessments. He also includes directions for developing a comprehensive Environmental Management Systems which can be used to monitor and implement final decisions for such analyses. While the book references the U. S. National Environmental Policy Act (NEPA) most of this guidance is generally applicable to any international EIA process consistent with NEPA. With thorough coverage of all aspects of assessments the book presents a theoretical introduction to the subject as well as practical guidance. It delivers state-of-the-art tools techniques and approaches for resolving EIA problems. | Environmental Impact Assessment A Guide to Best Professional Practices

GBP 74.99

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The Psychology of Golf Performance under Pressure

The Psychology of Golf Performance under Pressure offers contemporary research-informed information regarding the key psychological factors affecting golf development and performance under pressure. Through the authors’ substantive expertise – all of whom are notable scholars and/or practitioners in the field of golf psychology – the text provides a highly accessible “real world” application of theory to practice through the provision of evidence-based guidance regarding how to maximise golf performance under pressure. Golf is a sport that has embraced sport psychology with many of the highest ranked players in the world (male and female) openly working with a sport psychologist and advocating their importance. As a result an increasing number of high-profile practitioners are working full-time within the sport around the world encouraging trainee sport psychology practitioners to pursue their career within golf. Accordingly there is an ever-increasing demand for high-quality information pertaining to the psychological demands of golf; the key psychological variables that affect golfing development and performance; and evidence-based strategies which enable effective golf performance under pressure. This novel text provides a comprehensive portrayal of the psychological factors which enable effective golfing development and optimal performance under pressure. A theoretical review of the pertinent psychological factors followed by the practical application of theory for the provision of “take home messages” will ensure that this book is of value interest and benefit for golfers coaches golf organisations and even the parents of golfers alongside sport psychology scholars students practitioners and researchers alike.

GBP 35.99

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Routledge International Handbook of Golf Science

Golf is one of the world’s major sports and consequently the focus of world-class scientific research. This landmark publication is the most comprehensive book ever published on the science of golf covering every sub-discipline from physiology biomechanics and psychology to strength and conditioning youth development and equipment design. Showcasing original research from leading golf scientists across the globe it examines the fundamental science underpinning the game and demonstrates how it can be applied in practice to improve and develop players. Each chapter provides a definitive account of the current state of knowledge in a particular area of golf science addressing the limitations of existing research presenting new areas for development and discussing the implications for coaches players scientists and the wider golfing public. Truly international in scope the variety of topics explored include: biomechanics and equipment skill learning and technology performance development psychological techniques for success the golfing body. This is an essential reference for any student or researcher with an interest in the game or any coach or professional looking to improve their knowledge. | Routledge International Handbook of Golf Science

GBP 42.99

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Management Engineering A Guide to Best Practices for Industrial Engineering in Health Care

Increasing costs and higher utilization of resources make the role of process improvement more important than ever in the health care industry. Management Engineering: A Guide to Best Practices for Industrial Engineering in Health Care provides an overview of the practice of industrial engineering (management engineering) in the health care industry. Explaining how to maximize the unique skills of management engineers in a health care setting the book provides guidance on tried and true techniques that can be implemented easily in most organizations. Filled with tools and documents to help readers communicate more effectively it includes many examples and case studies that illustrate the proper application of these tools and techniques. Containing the contributions of accomplished healthcare process engineers and process improvement professionals the book examines Lean Six Sigma and other process improvement methodologies utilized by management engineers. Illustrating the various roles an industrial engineer might take on in health care it provides readers with the practical understanding required to make the most of time-tested performance improvement tools in the health care industry. Suitable for IE students and practicing industrial engineers considering a move into the health care industry or current healthcare industrial engineers wishing to expand their practice the text can be used as a reference to explore individual topics as each of the chapters stands on its own. Also senior healthcare executives will find that the book provides insights into how the practice of management engineering can provide sustainable improvements in their organizations. To get a good overview of how your organization can best benefit from the efforts of industrial engineers this book is a must-read. | Management Engineering A Guide to Best Practices for Industrial Engineering in Health Care

GBP 175.00

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Best Practice in Inventory Management

Best Practice in Inventory Management 3E offers a simple entirely jargon-free and yet comprehensive introduction to key aspects of inventory management. Good management of inventory enables companies to improve their customer service cash flow and profitability. This text outlines the basic techniques how and where to apply them and provides advice to ensure they work to provide the desired effect in practice. With an unrivalled balance between qualitative and quantitative aspects of inventory control experienced consultant Tony Wild portrays the many ways in which stock management is more nuanced than simple number crunching and mathematical modelling. This long-awaited new edition has been substantially and thoroughly updated. The product of decades of experience and expertise in the field Best Practice in Inventory Management 3E provides students and professionals even those with no prior experience in the area an unbiased and honest picture of what it takes to effectively manage stocks in a firm.

GBP 35.99

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Teaching Practices from America's Best Urban Schools A Guide for School and Classroom Leaders

Discover the teaching practices that make the biggest difference in student performance! The new edition of this practical research-based book gives leaders and teachers an even closer look at instructional practices from top award-winning urban schools. With refreshed examples from high-performing teachers and detailed analyses of these practices the authors demystify the achievement of these schools while offering a practical guide to help educators apply these practices in their contexts. Teaching Practices from America's Best Urban Schools is a valuable tool for any educator in both urban and non urban schools that serve diverse student populations including English language learners and children from low-income families. What’s New: Additional What It Is/What It Isn’t boxes help educators distinguish the subtle differences in the implementation of practices that lead to impressive learning results Practice Guides and Practical Next Steps for each of the 8 Success Factors encourage self-assessment and collaboration Expansion of topics address current developments in education and additional examples from award-winning elementary middle and high schools provide new insights. | Teaching Practices from America's Best Urban Schools A Guide for School and Classroom Leaders

GBP 28.99

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Best Practices in Literacy Instruction Seventh Edition

This authoritative text and PreK-12 teacher resource is now in a substantially revised seventh edition with 80% new material foregrounding advances in inclusive equitable instruction. Teachers are guided through every major component of reading as well as assessment motivation teaching bilingual learners strengthening connections with families and communities and more. The book presents principles and strategies for teaching literature and nonfiction texts organizing and differentiating instruction supporting struggling readers and promoting digital literacy. Pedagogical features include chapter-opening bulleted previews of key points; reviews of the research evidence; recommendations for best practices in action with examples from exemplary classrooms; and end-of-chapter engagement activities. New to This Edition *Chapter on culturally responsive teaching plus more attention to social justice and equity throughout. *Chapter on supporting students in the “invisible middle. ” *Important new focus on social and emotional learning (SEL). *All chapters thoroughly revised or rewritten to reflect current research theory and instructional practices. | Best Practices in Literacy Instruction Seventh Edition

GBP 43.99

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The Web Accessibility Project Development and Testing Best Practices

Approximately 15% of the global population is affected by some sort of disability according to the World Report on Disability. Many C-Suite executives perceive digital accessibility (DA) as an endless task. Among the engineering leaders one in four leaders are reliant on very limited knowledge about digital accessibility. Many countries are increasing their legislative efforts to make web accessibility an important part in web development and testing of software releases. Numerous organizations are facing extreme turbulence when not adhering to international accessibility guidelines while developing their software’s and website applications. Web Content Accessibility Guidelines (WCAG) is a global guide on accessibility recommendations that are developed through the World Wide Web Consortium (W3C) to help organizations to meet minimum standard accessibility guidelines. It has become critical for every organization to focus on implementing the accessibility checks at every stage of their application development to avoid costly mistakes. Meanwhile the need for front-end engineers and Quality Assurance (QA) test analysts to learn WCAG best practices is immensely important for the growing need to incorporate accessibility-focused inclusive design development and extensive accessibility testing which are essential for most of the customer-facing websites. In a fast-paced world incorporating shift left accessibility within development and testing is the new normal. The Web Accessibility Project: Development and Testing Best Practices helps developers address right accessibility attributes to user interface (UI) components. It also helps developers focus on developing manual and automation tests for QA professionals to inject accessibility audit accessibility functional tests and accessibility automation tests as part of their Continuous Integration and Continuous Development (CI/CD) models. The book is filled with readily usable best practices to adapt web accessibility early in application development. By applying the accessibility best practices covered in this book developers can help their organizations rise to a whole new level of accessibility adherence innovation and inclusive design. They will also see greater work satisfaction in their professional lives and a way to help improve digital accessibility for end users. | The Web Accessibility Project Development and Testing Best Practices

GBP 66.99

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Practical Customer Success Management A Best Practice Framework for Rapid Generation of Customer Success

Practical Customer Success Management is a complete handbook for CSMs written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day. Practical Customer Success Management provides a simple-to-follow best practice framework that explains what the core customer success management steps are at each stage of the customer journey to business outcome success and in what circumstances to apply those steps. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step together with detailed explanations and step-by-step guidance for successfully completing each activity or task. Included in this book is an entire suite of tools and templates that enable rapid completion of each task and ensure consistency of approach both across multiple customer engagements and by multiple CSMs within a team. Each tool’s use is clearly explained within the book and CSMs are able to adapt and customize the tools to suit their own specific needs as they see fit. | Practical Customer Success Management A Best Practice Framework for Rapid Generation of Customer Success

GBP 31.99

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Validating a Best Practice A Tool for Improvement and Benchmarking

Golf Turf Management

Best Management Practices for Drip Irrigated Crops

Strength and Conditioning for Golf A Guide for Coaches and Players

Best Team Skills Fifty Key Skills for Unlimited Team Achievement

Strategies for Differentiating Instruction Best Practices for the Classroom

Contracting for Services in State and Local Government Agencies Best Practices for Public Procurement

Staging Sex Best Practices Tools and Techniques for Theatrical Intimacy

Golf Course Management & Construction Environmental Issues

Best Practices for Environmental Health Environmental Pollution Protection Quality and Sustainability

Virtual Reality Filmmaking Techniques & Best Practices for VR Filmmakers

Feedback Fundamentals and Evidence-Based Best Practices Give It Ask for It Use It

Best Practices for Mentoring in Online Programs Supporting Faculty and Students in Higher Education

Golf Business and Management A Global Introduction

A Constraints-Led Approach to Golf Coaching

The Handbook of Communication Training A Best Practices Framework for Assessing and Developing Competence

Environmental Impact Assessment A Guide to Best Professional Practices

The Psychology of Golf Performance under Pressure

Routledge International Handbook of Golf Science

Management Engineering A Guide to Best Practices for Industrial Engineering in Health Care

Best Practice in Inventory Management

Teaching Practices from America's Best Urban Schools A Guide for School and Classroom Leaders

Best Practices in Literacy Instruction Seventh Edition

The Web Accessibility Project Development and Testing Best Practices

Practical Customer Success Management A Best Practice Framework for Rapid Generation of Customer Success

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